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Eddiemackie
London, United Kingdom

excasellent businsess hotel

5.0 of 5 bubblesReviewed Aug 29, 2019
Hotel very clean ,staff very efficient , highly recommend this hotel. coffee and breakfast was excellent, the rooms was large and the shower was amazing. i have stayed in this many times and constantly very high quality. may thanks to all the team specially Mirembe, cant wait to come back again.
Date of stay: August 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RadissonBlu A, Front Office Manager at Radisson Blu Hotel, Addis Ababa, responded to this review
Responded Sep 6, 2019
Dear Valued Guest,
Thank you for making the Radisson Blu Hotel Addis Ababa Hotel of your choice on your recent visit to Addis and for the five star rating on your stay experience. Thank you for recommending our Hotel to other travelers.
I am really pleased you enjoyed the hotel, professionalism and friendliness of our staff made your stay a pleasant and memorable one. We put customer experience and satisfaction as our priority and your review reaffirms the hard work, we put in every day to create memorable moments.

Thank you so very much once again and we look forward to welcoming you back again on your next visit to Addis.

Warm Hospitality regards,
Alex
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,277)
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Reviewed August 21, 2019

Getting chic and well-maintained hotels in Addis is not so easy. If you are not sure where to stay in Addis .. book Radisson and you won't be wrong.
Book online as the hotel is usually fully booked due to conferences and I guess good service

Date of stay: October 2018
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank winnieber
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RadissonBlu A, Front Office Manager at Radisson Blu Hotel, Addis Ababa, responded to this reviewResponded August 21, 2019

Dear Valued Guest,
Thank you for choosing the Radisson Blu Hotel Addis Ababa Hotel of your choice on your recent visit and for the five star rating with a positive review. We humbly thank you for recommending our Hotel to other travelers. Reviews like this make it all worthwhile. We are genuinely pleased to read that you had a great and memorable stay with us.

Once again, thank you for staying with us and look forward to seeing you again in the near future.

Warm Hospitality Regards,
Alex
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2019 via mobile

this is a good hotel in a city that has great aspirations. The staff were friendly and helpful, particularly Blen at the reception. Food was good. As others have commented the menu options were limited but what they had was good. The breakfast and lunch buffet was also good—but mostly Ethiopian. Good security.

Date of stay: August 2019
Trip type: Traveled on business
Thank Bestboy12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RadissonBlu A, Front Office Manager at Radisson Blu Hotel, Addis Ababa, responded to this reviewResponded August 18, 2019

Dear Valued Guest,

Thank you for making the Radisson Blu Hotel Addis Ababa hotel of your choice on your recent visit to Addis and for sharing with us your review with a very detailed positive feedback. We are very delighted to read that the professionalism and friendliness of our staff made your stay a pleasant and memorable one. Your genuine compliment to one of our staff Blen will be shared and recognized in the presence of her colleagues. Customer service is everything to us. We always put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day to create memorable moments.

Once again, thank you for staying with us and really hope to see you again in the near future.

Warm Hospitality Regards,
Alex
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2019

I booked my room on Expedia and maybe that was the problem. I requested a quiet room on high floor, and on check-in was promised a "very nice room" but got a low floor facing the fumes form the restaurant and faced a building with construction noise starting at 8:30 am. The breakfast was good. The bell and shuttle service staff were very helpful. The hotel is in a good location.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
2  Thank A C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RadissonBlu A, Front Office Manager at Radisson Blu Hotel, Addis Ababa, responded to this reviewResponded August 19, 2019

Dear Valued Guest,

Thank you for taking the time to review us here on TripAdvisor. We are pleased to read that the service and facilities of our Hotel powered by our friendly staff was to your liking.

We are sorry to learn that we were unable to meet your expectations during your stay with us in regard to the room you were given. We highly take priority in accommodating our guest request however the booking is made through. Please be assured that your feedback is taken very seriously. We have passed your comments to our hotel teams for corrective action and thank you for bringing this matter to our attention.

We do hope that we may have the pleasure of welcoming you back again in the future for a much better experience.

Warm Hospitality Regards,
Alex
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2019

Starting from check in to check out it was a great experience. Nice location, clean rooms, helpful staff and what not. Choice of food is limited but the spread is good. The only issue was the internet connectivity which was a bit slow.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank svaa2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RadissonBlu A, Front Office Manager at Radisson Blu Hotel, Addis Ababa, responded to this reviewResponded August 13, 2019

Dear Valued Guest,
Thank you for making the Radisson Blu Hotel Addis Ababa Hotel of your choice on your recent visit. We are so thrilled to read that the location, cleanness and professionalism of our staff powered by a genuine Ethiopian hospitality made your stay a comfortable and memorable one.

We are very sorry for the inconvenience caused due to slow in connecting with the internet. Our IT team are working hard by following up with Ethio-Telecom whenever there are issues with internet connectivity. We appreciate your comments on our limited choice of meal. Thank you for your candid feedback as it is through our guest feedback and comments we continually improve. We really appreciate you bringing this issue to my attention and assure you that we will use the feedback to make us better and to ensure this doesn’t happen again.

We look forward to welcoming you back again on another memorable stay here at Radisson Blu Hotel Addis Ababa

Warm Hospitality regards,
Alex
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2019

Great staff! All were courteous, friendly, helpful, kind and professional. Not one bad experience. Environment was warm and inviting. A wonderful experience! Highly recommend to anyone to experience Radisson Blu Hotel Addis Ababa!

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kww52019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RadissonBlu A, Front Office Manager at Radisson Blu Hotel, Addis Ababa, responded to this reviewResponded July 31, 2019

Dear KWW52019,

Thank you very much for making the Radisson Blu Hotel Addis Ababa hotel of your choice on your recent visit to Addis and for sharing with us a five star rating with a very detailed positive feedback. We are very delighted to read that the professionalism and friendliness of our staff made your stay a pleasant and memorable one. We put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day to create memorable moments.

Once again, thank you for staying with us and really hope to see you again in the near future.

Warm Hospitality Regards,
Alex
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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