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JennyGonsalves
Houston, Texas

Great transit hotel!

4.0 of 5 bubblesReviewed Sep 9, 2016
I visited this hotel in transit, so the stay was rather brief, however it is a great transit hotel, very modern and lovely. The van was waiting outside for us and when we got to the hotel the security check was quick and painless. The check in process was quick too. The room was very well appointed, the bathroom was spacious. Everything was very clean and the water pressure was good, it all has a new feel, which is lovely. The breakfast was nice and again the pickup service to the airport was on time. The general manager at this hotel is very detail oriented and hands on and everything and everyone here, in on point. I was very pleased with my stay.
Date of stay: August 2016
Trip type: Traveled on business
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HansPeterDuerr, General Manager at Radisson Blu Hotel, Addis Ababa, responded to this review
Responded Sep 13, 2016
Dear valued Guest,

Thank you for taking the time to share your feedback and for recommending our hotel to other potential customers. I am very happy to hear that you were happy with our services . We look forward to another opportunity to exceed your expectations.

Please visit us again at your convenience.

Best Regards
Hans Peter Duerr
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,277)
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Reviewed September 8, 2016

We have stayed in Addis Ababa for 16 hours only waiting for our connecting flight to Cape Town but time we have had spent in stop over hotel Radison Blue we will never forget. Great organisation from Ethiopian Airlines staff from transfer desk, shuttle service! And in the hotel all staff great, very kind. Room (and bed mainly) excellent, meal (we received free of charge breakfast, lunch and dinner too) very good. Hotel staff fetch a taxi for us (to see Holy Trinity Cathedral) , unfortunately a bit over prices (1 km at about 2 USD). There is in hotel Tomoca coffee as well - must to taste, so good and strong coffee we have never tasted and for only 35 birr.

Room tip: try ask for room opposite side to main road
Date of stay: September 2016
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Poker589
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HansPeterDuerr, General Manager at Radisson Blu Hotel, Addis Ababa, responded to this reviewResponded September 12, 2016

Dear valued Guest,

Thank you for your feedback and for taking the time to tell us about your positive experience.
We are delighted to know that you enjoyed the service and facility of our hotel. We look forward to your next stay! Please “Like” us on Facebook to stay informed of our upcoming news, events and promotions.

Best Regards
Hans Peter Duerr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2016 via mobile

Not far away to airport.Rooms are clean,room service and laundry are succesfull.Especially breakfast is not large but omlette banquet is succesfull and delicious.The important thing for me employers are happy to work and serve.

Date of stay: August 2016
Trip type: Traveled on business
Thank gulec096
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HansPeterDuerr, General Manager at Radisson Blu Hotel, Addis Ababa, responded to this reviewResponded September 5, 2016

Dear Onur A,

Thank you for your feedback and for taking the time to tell us about your positive experience.
We are delighted to know that you enjoyed the service and facility of our hotel. We look forward to your next stay! Please “Like” us on Facebook to stay informed of our upcoming news, events and promotions.

Best Regards
Hans Peter Duerr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2016 via mobile

Stayed here for 2 nights and paid an extra 40 dollars a night for a business class room after initially checking into a regular room. The rooms are exactly the same, just that the business class rooms are on the 9th floor where the business lounge is. You get happy hours from 5-8 which includes unlimited drinks, which includes above average wine and table spirits like Jameson, Gordon's or Red Label along with soft beverages and some light snacks.

Firstly, if you're paying the extra 40 for quality drinks, you're actually better off just ordering what you want to eat and drink because the food isn't something to write home about and no premium spirits included. In fact, when I complained about the quality of meat and salmon being served, all I got was a shrug from the lady server there who was otherwise incredibly pleasant.

I decided to order room service in my room and ordered a chicken curry which the chef made to order. While the curry itself was great, the chicken was pink on the inside. I ate the curry and rice and left the chicken alone. When the room service fellow asked for feedback and I gave it to him, I got my second shrug of the evening. Again, the fellow was ever smiling and a total delight but not trained in service recovery at all.

Either the staff shouldn't ask for feedback, or if they do they should work on it. Not even sure if it was communicated to the kitchen in both instances.

On the second night again ordered room service and was served a bland plate of penne and tomato sauce, without chilli or garlic, despite having asked for it. Was just too exhausted to make a big deal about it. Left a hotel without tipping after a very long time.

What works for the hotel is that the rooms are clean, the beds are very comfortable and the bathrooms are well appointed as well. The gentlemen ferrying you on the shuttles between the airport and hotel are also very pleasant and friendly. Easy to understand why its popular with business travellers.

Date of stay: September 2016
Trip type: Traveled on business
Thank cheemra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HansPeterDuerr, General Manager at Radisson Blu Hotel, Addis Ababa, responded to this reviewResponded September 5, 2016

Dear Varun C ;

Thank you for your feedback and for taking the time to tell us about your experience. We apologize for the disappointing service you received. Our team works hard to make sure our guests are comfortable and receiving our best service.

Please be informed all the issues you mentioned are being communicated to the respective departments and we are working to avoid such things from happening again.

We appreciate you bringing this matter to our attention, and hope for another
opportunity to exceed your expectations in the future.

Best Regards
Hans Peter Duerr
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2016

I decided to take advantage of a special offer from Radisson Blu and the experience did not disappoint. The staff were quite pleasant and helpful and requests were attended to promptly. The room was spacious and clean and though it faced the front there was no disturbance from traffic as I had feared.

That said, in the letter communicating the special offer, airport pick and drop were listed as complementary but were charged $7 each way. In addition, there was a long queue when checking out with only one cashier and my scheduled departure time came and past while I was still on the queue. As guests are requested to book for the shuttle 24 hours in advance, based on the number of guests leaving at a particular time, it would be good to add another cashier to ensure everyone is able to leave on time . I missed my planned 6 o'clock shuttle and had to wait sometime for the next.

Date of stay: August 2016
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank Joyce G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HansPeterDuerr, General Manager at Radisson Blu Hotel, Addis Ababa, responded to this reviewResponded August 30, 2016

Dear Joyce G,

Thank you for your feedback and for taking the time to tell us about your experience. Our team always strives hard to guarantee a 100% guest satisfaction. Please be informed that we have taken your comments seriously and we look forward to another opportunity to exceed your expectations.
We look forward to welcome you back tour hotel soon and we aim to make your stay more enjoyable than the last.

Best Regards
Hans Peter Duerr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2016

Date of stay: August 2016
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu Hotels
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HansPeterDuerr, General Manager at Radisson Blu Hotel, Addis Ababa, responded to this reviewResponded August 30, 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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