This is about the 10th time I have stayed at the Harmony for work, but this visit was on holiday with my sister and our respective 13-year-olds. Since I was here in March, the hotel has changed a lot. The pool is open; the new extension seems to be fully functional; the gym has moved and is much improved. Everyone tries very hard, but maybe it's time for me to look for a new hotel. The main reason is the noise, and the deterioration in customer service. One of the "improvements," for example, is the video advertising in the lift. It's loud and obnoxious. another "improvement" is the party space around the pool where the electric screams of a children's party clash with the tv and music in the reception area. In fact, there is NOWHERE in this hotel where one can sit quietly. Even the doors of the bedrooms close and open so noisily that I am regularly awakened if I don't use earplugs. Sadly, that is my experience in all Ethiopian hotels: tv, piped music, and another tv, and traffic . . . it's all an assault for a tired traveler. (And another thing they all have in common is the appalling standard of construction, thanks to the Chinese contractors, but don't get me started.) I would have liked my favourite Addis hotel to have figured this out. As for customer service, well that's an endemic problem in this country, and this comes from someone for whom this is a second home. When there's a problem, it's the customer's fault. Please, Harmony. Train your staff, and lower the decibels. Having said all that, in comparison with other hotels in Addis, Harmony is really good, and the staff are incredibly friendly and helpful. I would highly recommend it; I just want them to make some simple improvements.
- Official Description (provided by the hotel):
- Recently opened, Harmony Hotel represents an initial investment of over US$10 million and brings it to the forefront of four star accommodation venues in this rapidly growing East Africa hub. Situated 1½ kms from the Ring Road and 5 minutes from Bole International Airport, Harmony Hotel is conveniently located in the Bole Medhanialem area of the city within short walking distance of shopping malls, Multiplex cinema and an array of bars, restaurants and recreational facilities. ... more less
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