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“Trying too hard about the wrong things”
Review of Harmony Hotel

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Harmony Hotel
Ranked #22 of 120 Hotels in Addis Ababa
Reviewed August 14, 2013

This is about the 10th time I have stayed at the Harmony for work, but this visit was on holiday with my sister and our respective 13-year-olds. Since I was here in March, the hotel has changed a lot. The pool is open; the new extension seems to be fully functional; the gym has moved and is much improved. Everyone tries very hard, but maybe it's time for me to look for a new hotel. The main reason is the noise, and the deterioration in customer service. One of the "improvements," for example, is the video advertising in the lift. It's loud and obnoxious. another "improvement" is the party space around the pool where the electric screams of a children's party clash with the tv and music in the reception area. In fact, there is NOWHERE in this hotel where one can sit quietly. Even the doors of the bedrooms close and open so noisily that I am regularly awakened if I don't use earplugs. Sadly, that is my experience in all Ethiopian hotels: tv, piped music, and another tv, and traffic . . . it's all an assault for a tired traveler. (And another thing they all have in common is the appalling standard of construction, thanks to the Chinese contractors, but don't get me started.) I would have liked my favourite Addis hotel to have figured this out. As for customer service, well that's an endemic problem in this country, and this comes from someone for whom this is a second home. When there's a problem, it's the customer's fault. Please, Harmony. Train your staff, and lower the decibels. Having said all that, in comparison with other hotels in Addis, Harmony is really good, and the staff are incredibly friendly and helpful. I would highly recommend it; I just want them to make some simple improvements.

Room Tip: Avoid rooms facing the street, overlooking the swimming pool, or near the lifts.
  • Stayed: August 2013, traveled with family
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1  Thank melvin1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
admitu, Manager at Harmony Hotel, responded to this reviewResponded September 6, 2013

Dear Guest,
Thank you for providing us with your comments and feedback with regards to your stay at Harmony Hotel. As we are in a constant process of improvement, your feedback is highly appreciated.
We will consider all the constructive comments you gave us its much appreciated .
Eyouel Ashagre, Front office Manager
If possible, we would like to have the opportunity to discuss with you this further in order to appropriately address your feedback. We welcome you to reach out to us on hm@harmonyhotelethiopia.com so we may connect with you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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187 - 193 of 310 reviews

Reviewed August 13, 2013

Stayed at Harmony Hotel on a recent girls holiday. Staff were excellent and very helpful. There is a shuttle service to bring you from the airport and back again. Breakfast was a very high standard as was dinner in the evening. Rooms were clean and a good size. Good central location and very reasonably priced. Would definitely recommend it to others.

  • Stayed: July 2013, traveled with friends
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Thank niamh008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eyouel, Manager at Harmony Hotel, responded to this reviewResponded September 6, 2013

Dear Guest,

Thank you very much for your wonderful words about Harmony Hotel! It was a pleasure to read your comments and . The management and the team promise to keep up the good work. Again, thank you for sharing your experience with other guests.

We hope to welcome you again in the near future.

With best regards,

Eyouel Ashagre
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

The decor of Hotel Harmony is not the most gracious, a lot of gold and pastel pink, but the room was spacious, bed really comfortable and its decor was nice compared to the lobby area. There was a beautiful looking pool that I didn't get to try out. The internet connection was good. The breakfast was nice, everything you might need. Staff friendly but not overly communicative (maybe their english was a bit lacking?). The A la carte menu in the restaurant wasn't terribly exciting and the food was quite bland. They offer a shuttle to and from the airport where they I have a stand.

  • Stayed: July 2013, traveled on business
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Thank Javinsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

They have a kiosk at the airport so it is easy to connect and get a ride to the hotel. The rooms are quite comfortable and quiet, and (perhaps because it is an airport hotel) it is one of the few places that give you amenities you really need, like a razor and a toothbrush. They were happy to serve us dinner late (the generous buffet was available after the nominal closing hour), and the breakfast was also ample. Transport back to the airport was timely and efficient.
I can't speak to this as a place for an extended visit, but since I fly from west to east Africa from time to time, this place is on my 'come again' list.

  • Stayed: June 2013, traveled on business
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Thank Bea409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eyouel, Manager at Harmony Hotel, responded to this reviewResponded September 6, 2013

Dear Guest,
Thank you very much for your wonderful words about Harmony Hotel! It was a pleasure to read your comments and we are glad to exceed your expectation. The management and the team promise to keep up the good work. Again, thank you for sharing your experience with other guests.
We hope to welcome you again in the near future.

With best regards,

Eyouel Ashagre
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

I've been coming to Ethiopia on international public health projectes since 1997 and stayed in everything from the Ghion, to the HIlton, to the Sheraton, which is my preferred hotel, until several friends recommended the Harmony which I tried for the first time in June. The suites are almost half the cost of the Sheraton standard rooms and with mini kitchenettes and living rooms, a far better value. The gym, the spa and new swimming pool (covered indoor/outdoor pool) are all a welcome and competitive addition. (While the Sheraton has an expansive resort style pool, it still lacks a gym.) The hotel is in walking distance to my favorite restaurant in Addis, the Belgium restaurant, La Madeleine, and is across the street from the only Apple authorized store (for ethernet converters, etc.) and attached to the Edna Mall. The only downside, which should abate soon, is the construction noise, as the hotel seems to be constantly in a state of expansion with the spa, pool, etc. especially in the "new wing". My colleagues prefer the old wing as a matter of taste and character, although I preferred the new wing, although the noise was significant especially on the second floor...The rooms have broadband and wi fi is available in the hotel lounges (both new and old sections). The new section has a nice bar with good wine and is thankfully non-smoking. As others have mentioned the reservation system can be dicey, and I would call ahead to confirm a reservation, and if you desire a specific room, I would recommend pre-paying.

Room Tip: Ask about construction and plan your room selection accordingly.
  • Stayed: June 2013, traveled on business
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1  Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eyouel, Manager at Harmony Hotel, responded to this reviewResponded September 8, 2013

Dear Susan,

Thank you very much for your wonderful words about Harmony Hotel! It was a pleasure to read your comments and we will definitely fix all the recommended areas that need improvement . The management and the team promise to keep up the good work. Again, thank you for sharing your experience with other guests.

We hope to welcome you again in the near future.

With best regards,

Eyouel Ashagre
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2013

Of the 3 hotels I've stayed at in Addis, this is definitely the best. The room was specious, clean, and overall well maintained. Our room was updated and more modern than other hotels in the area, so I appreciated that. The breakfasts (included) were decent, but not great. There are good lounge areas for wifi and late night tea, coffee, or drinks. The location is very central and near some restaurants (walking distance), but I wasn't a fan of the traffic. It seemed worse on this trip with tons of construction all around the hotel. There really wasn't much of any hospitality and the service wasn't great. The hotel also seemed a bit pricey. So, I'd say the Harmony Hotel is good overall, but not great.

Room Tip: ask for updated room
  • Stayed: June 2013, traveled with friends
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1  Thank Kirsten D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2013

I stayed in one the of Queen rooms for a week. The room is big /as compared to European or US hotel rooms), there is aircon and one window you can open (a bit). Bathroom OK, but in spite of the impressive enclosed shower place, the whole room will be filled with water after a shower. The hotel restaurant serve both buffet and a la carte. Buffet is OK - both Ethiopian style and international style dishes. Breakfast is merely OK; not too good coffee (and we are in Ethiopia), but possibility of having your own designed omelet. Internet access is - like always in Ethiopia - scarce and come and go; the only thing you can be sure of is that it is S-L-O-W. Service at the Harmony is great, nice staff. Thank you.

  • Stayed: June 2013, traveled on business
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Thank mikael.bjerrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harmony Hotel

Address: Bole Medhanialem, Addis Ababa, Ethiopia
Location: Ethiopia > Addis Ababa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 120 Hotels in Addis Ababa
Price Range: $96 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Harmony Hotel 4*
Number of rooms: 150
Official Description (provided by the hotel):
Recently opened, Harmony Hotel represents an initial investment of over US$10 million and brings it to the forefront of four star accommodation venues in this rapidly growing East Africa hub. Situated 1½ kms from the Ring Road and 5 minutes from Bole International Airport, Harmony Hotel is conveniently located in the Bole Medhanialem area of the city within short walking distance of shopping malls, Multiplex cinema and an array of bars, restaurants and recreational facilities. ... more   less 
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