I stayed there with a small group. We got the manager of our tour company to contact them on our arrival day and request that all the rooms has hot water and that any water heaters be switched on - we had been camping in Awash and had a tight schedule on the night we arrived in Addis. About half the rooms had no hot water, and it was clear that nobody had done anything about checking to make sure they had. Maybe this was in part due to the fact that they could not get into the rooms in the first place as some of the key cards were not working. These were their 'new' rooms.
The following day we spent sightseeing out of Addis, and had requested that the water problem be fixed. It was not and again nothing had been done - and this time when we arrived none of the key cards worked. The manager, who by this time I had taken an intense dislike of, was clearly lazy and incompetent. They had sent the hotels maintainance man up to the rooms a few times (and from talking to other guests he was clearly very busy) but he was of no use. Eventually after getting very vocal, the outside contractor turned and fixed the problem in about 10 minutes.
The whole place had a very run-down feel to it and was very dirty. My room was not cleaned at all (just the beds made up) during the day we were away, and the packed breakfast they gave us was inedible. On the first night I went to the bar and asked for a drink to take up to my room. The several people behind the bar were adamant that I had to call room service from my room for that. I went to my room (4th floor, no lift) only to find there was no phone! I was due too stay an extra night after the group went home but I checked out and went to the Global Hotel (great place) and this was despite the manager offering me first one, then two nights freee accommodation.
Iif you want to experience the art deco charm of the place, then call in for a drink but there are much better places to stay in Addis foor that price.
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