I stayed in the RAS hotel for 6 nights prior to commencing a group tour departing from that hotel. I have travelled extensively to over 60 countries (including 15 in Africa) and can say that without a doubt this is the worst hotel experience that I have ever had.
The room (top floor) was adequate, although my shower did not work (and was not fixed even though I told reception several times) and the beds were so old and broken that I sunk right down into the mattress. The breakfast was lacklustre, consisting of a small selection (1 or 2) of ethiopian dishes, injera, and stale white bread without condiments.
My biggest problem with this hotel, however, was the attitude of management when something went missing from my room. I was travelling with a small travel pillow (essential for me as I was about to undertake 3 months of camping throughout Africa, and these things are difficult/impossible to buy once in Africa). On the morning of my last day there I realised that it had gone missing from my room, and, as my bed linen had recently been changed from both beds (despite much of my clothing being organised on the second bed that I was not using), I suspected that it had been caught up in the linen change and, in all likelihood, its disappearance was an innocent mistake. I spoke to several people at reception about this, and explained what it was and what I thought had happened, and asked them to check the laundry for this pillow. The response I got from a friendly female staff member was helpful as she seemed to understand what I was saying, but told me later that evening that the maids had said that it was in my room.
After searching my room yet again and concluding that the pillow was definitely missing, I went back to reception to ask them to keep an eye out for the pillow as I would like to have it returned to me if found. At this point the whole situation progressed from me being frustrated and a bit annoyed to me feeling humiliated and angered. The male manager who I spoke to on this second occasion was extremely defensive and he accused me of hiding my own pillow in order to create a hassle. What a ridiculous accusation! He then told me that he would sort out the situation by finding the pillow for me in my room. He, and another male staff member, then went up to my room and searched through all of my belongings, including the underwear section of my bag. As a 20-something year old female travelling alone I found it extremely uncomfortable, inappropriate, and a little bit threatening being alone in my room with two male staff members sifting through my intimate garments because they somehow thought that it was more likely that a guest would "steal your own pillow" than that a pillow would accidentally get taken out with dirty bedlinen.
Additionally, the WIFI was virtually unusable for 4 of the 6 days that I stayed there. The only times that I could get it to work at all were between 12am and 6am (something that I discovered due to jet lag).
There are so many far superior hotels in Addis for equivalent prices. My friends stayed at the AG Palace hotel for the same price as we were charged at RAS and it was so much nicer - friendly staff, clean and modern rooms etc.
- Reservation Options:
- TripAdvisor is proud to partner with Jovago.com and Priceline so you can book your Ras Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.