We stayed here two different times on our trip around Ethiopia. The first time we arrived late and our room was not available. The night manager place us in a very small room out back with a non-working bathroom in the hall. Not what we expected. We were very unhappy, but at 10:30PM with our driver gone, we had no choice. The next day we complained to the General manager as we planned to change to another hotel. He explained what had happenned (a tour group had not checked out as planned) and acknowledged that the previous evening had been handled badly. He profusely asked for a second chance. We finally agreed. The rest of our stay and return later in the month was wonderful and I am glad that we gave them a second chance. Our room was lovely. I tell this story because I became convinced that the problem we had was not the norm and the young night manager did not effectively explore all the available options before dumping us in the back room.
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