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“BAKS Hotel, Addis....lodgings to avoid like the plague”

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BAKS Hotel Apartment
Wiltshire
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“BAKS Hotel, Addis....lodgings to avoid like the plague”
Reviewed February 19, 2013

I have just returned from 16 days stay at BAKS Hotel in Addis. I visit the city 3 or 4 times every year and have stayed at several different hotels. BAKS is probably the worst experience I have ever had, including some very basic lodges in remote parts of Ethiopia.

The location of BAKS is convenient for the airport but otherwise involves a 30 - 45 minute perilous taxi ride to anywhere in central Addis. The front desk staff ( a series of very pretty and charming young women who have no professional interest or experience in hotels ( it's just a job). They relay complaints to the owner of the hotel who is rarely there and he ignores the complaints, working on the basis that if you ignore the problem , it will go away by itself. This is fine for one-nighters who seem to make up the majority of the guests. But if you are staying for longer, beware of the total lack of interest or action from the owner. During my 16 nights at BAKS ( the only reason I did not leave sooner was because I made the foolish mistake of pre-paying and it was a 4 minute walk from the hospital where I was working), hot water in the mornings was non-existent. I managed 4 warm-hot showers in the mornings throughout my stay. Needless to say, I reported this to the front desk every morning and was assured each evening that an outside maintenance man had fixed it,.....no such luck.

Each time I mentioned that there had been no hot water, the staff suggested that I come back in the afternoon and have a shower when the sun had enough time to heat the solar panels. Great PR !

Breakfast each morning was a real ordeal. It rarely took less than 20 minutes to get a coffee and even longer to get an omelette or piece of stale toast.

Conytrary to the hotel's web site and assurances of 24-hour room service, this is far from true. The bar and restaurant close around 10 pm and should you need a bottle of mineral water for the night, the doorman "might" try to acquire a bottle from a nearby grocery store as long as its before 11 pm.

The owner of BAKS displays a number of extremely dubious methods of extracting money from guests. In spite of not having more than 4 morning showers, appalling service which often made me late for appointments and general disregard for guests comfort, timing, needs he was not prepared to make one cent concession on the final bill.

Conclusion.....unless you are desperate for a one night stay near the airport or the city is filled with delegates for an AU (Africa Union) meeting, every effort should be made to avoid BAKS. Trust me, I have been in the travel business for over 35 years and know a rotten hotel when I see one.

You have been warned....dont risk it.....it will only end in tears.

Room Tip: BAKS faces onto a noisy, dusty and smelly busy road (Gerji road), so avoid those rooms. The back of...
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
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Helpful?
7 Thank Avoiding_chavs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5 reviews from our community

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Rating summary
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
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  • Italian first
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English first
Brisbane Australia
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 23, 2010

Oh yes the Staff were very friendly and helpful. the the Apartment hmm the Best 4 star standard! Love to stay there more! Am going back again soon and am going stay there for around 4 weeks. You should visit !

Missy

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Missytse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 12, 2009

The staff from reception to the cleaners are smile very happy
and willing to help they serve good breakfast with generouse
portion. You fill like home there is a flixeble manegement.they have resturat generater wire less internet, safe box in every room
over all v comforteble place with reasoneble price.

Stayed November 2008, traveled on business
Helpful?
1 Thank fasil55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BAKS Hotel Apartment

Property: BAKS Hotel Apartment
Address: Gergi | Bole Kifle Ketema, Addis Ababa HN 144, Ethiopia
Location: Ethiopia > Addis Ababa
Hotel Style:
Ranked #32 of 88 Specialty Lodging in Addis Ababa
Price Range (Based on Average Rates): $
Number of rooms: 12
Official Description (provided by the hotel):
We are a small family-run hotel located 2km away from Bole International Airport and also close to amenities. BAKS Hotel Apartments have luxurious rooms with a seating room, kitchen and bathroom and is furnished throughout to a very high standard, with quality furnishings. We pride ourselves on our attention to detail and individual attention to make your stay in Addis truly memorable. ... more   less 
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