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Review of Hilton Yaounde

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Hilton Yaounde
Ranked #1 of 25 Hotels in Yaounde
Reviewed June 16, 2014

I was told that only luxury rooms were available while it was plenty of free standard rooms which rate was the half!! At reception the staff too much insisted in proposing very expensive services. The hotel is extremely expensive for the service they provide. Internet very slow good breakfast

  • Stayed: June 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Monchiero M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendrick C, Director of Operations at Hilton Yaounde, responded to this reviewResponded June 17, 2014

Dear Monchiero M,

First of all thank you for taking the time to share your experience and also for giving us the chance to improve our service.
At the time of your booking there were only some type of rooms available, later on due to some late cancelation of a group, we ended up having what we call Hilton Guestroom available again. Sorry if this sounds suspicious to you, it was beyond our control.
Trying to understand what could have happened at reception, I believe that our team members were trying to explain all type of services, with our without cost that the Hotel has to offer. We will review the procedure of explaining Hotel services and features in order to prevent this confusion or feeling happening again in the future.
We take note and thank you about your appreciation of our Breakfast.
Dear Monchiero M, please contact me personally for your next stay and I will make sure we make it right to you and improve the impression left in your last stay.

Best regards,

Hendrick Calles
Director of Operations

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Reviewed May 22, 2014

I recently spent several nights at the Hilton in Yaounde, Cameroon. For a 5-star hotel, I was disappointed with the slow speed of the internet and in the fact that it was treated as a rare commodity! One had to ask everyday for a new internet access code. What is more, it was only available in the reception lobby. This was hugely inconveniencing and totally unlike what I would have expected. My air-conditioning in the room was not working and I slept badly most nights. I was glad to leave in the end. For such a high price it was poor value for money.

  • Stayed: May 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendrick C, Director of Operations at Hilton Yaounde, responded to this reviewResponded May 23, 2014

Dear Andrew W,

thank you for taking the time to share your experience with other travellers.
I'm sorry to read that this time we have failed providing the service you expected in what refers to the internet and the airconditioning.

The Wi-Fi is free up to 8 consecutive hours in public areas, we do provide individual codes for each connection, I understand that this might not suit your needs, yet it is free.

I apologize for the aircon problem, due to an iced-water pipe breakage (what makes the air cold when blowing) we had our aircon system temperature reduced by 4 degrees. Although there was airconditioning it was not as cold as it uses to be. It took us 24 hours to refill all pipes with the iced-cold water and to re establish the temperature we wanted. Some rooms were better than others since it works by zones and we have offered some Guest to be moved to other rooms as well.

We hope to have the pleasure of welcoming you back to the city of the 7 hills and show you that last time was an isolate case.

Best regards,

Hendrick Calles
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2014

The Hilton is supposedly the best hotel in Yaounde, but we had a very disappointing experience at the Hilton. Where to begin...
The rooms were quite dirty. I cleaned my bathroom floor to get rid of the hairs.
The water was rusty, and one night a pipe burst, so we were without tap water for many hours. The front desk was less than helpful, saying that the problem would be fixed in a few minutes (it took around 6 hours) and that we would get updates in our rooms (we didn't).
The elevators sometimes got stuck, one time stranding me. (Most times 3 of the 4 elevators worked, but if the elevator was stuck on the floor you were on, you were out of luck.)
The staff were not unpleasant, but for the most part they didn't pay us much attention.
The food was edible, but not what one would expect at this price.
The US State Department has just issued a warning about travel to Cameroon and has noted many kidnappings. Security is minimal at this hotel, with no barriers to cars entering and no screening of vehicles or people.
The bottom line is that if this weren't a Hilton and we weren't paying over $300 a night, I might not be so displeased.

  • Stayed: April 2014, traveled on business
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Thank TeenFoodiesMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendrick C, Director of Operations at Hilton Yaounde, responded to this reviewResponded April 28, 2014

Dear TeenfoodiesMom,

First of all I would like to apologize for the several inconvenient you have faced during your stay with us.

I will try to break it down and respond individually to each point:

.- The comments about the cleanliness of the bathroom have been shared with the Housekeeping team and we are now currently emphasizing this message in order to be very careful with such details. Sorry for the unpleasantness and be assured that corrective actions will been taken.

.- The water supply cut you experienced during your stay was due to a main pipe breakage. This due to massive electric supply interruptions that the City of Yaoundé has been suffering in the past weeks, the amount of water released once the pump starts over generates breakage. Without looking for excuses but more specifically to provide you with full details of the situation during that specific event. To fix a main pipe, we must interrupt the circulation of water for few hours. This incident occurred around 19H30 and the water supply was interrupted at 20H00. This issue was solved at 00H00. In the meantime we have provided information about the situation, updates on the evolution, mineral water to all rooms and alternatives to our Guests. I'm sorry to hear that we were not as effective as we thought since you have obviously been misinformed. I apologize for this and I will cascade this feedback to the Guest Service center of the Hotel.

.- The only Elevator that was presenting some challenges has now been repaired, the missing engine to repair it was coming from abroad which caused some delays and to avoid having disruption in the service we placed it OOS. Sorry of this was an inconvenient during those days, it was nevertheless the only and best choice we had.

.- Regarding the security, I cannot share all the equipment nor the manpower we use or have but I can guarantee that we are in compliance with all safety and security standards that Hilton Hotels and Resorts requires and also what the destination implies.

Dear Teenfoodiesmom, if you ever come back to Cameroon, please contact me first and I will make sure you will have an unforgettable stay this time since it is not the type of taste that we want our Guest to leave our Hotel.

Best regards,

Hendrick Calles
Director of Operations

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Reviewed April 16, 2014

Yaounde' is a modern city and has many international visitors and is said to be bilingual, english being the second language, this is not entirely true. For the rest of the city I understand and respect, for the hotel I jsut dont understand why it is not a priority to teach all the staff to be able to have simple conversations in English. As someone who could not speak French I was seriously frustrated. The bathrooms must be changed, they are really old and not so comfortable to use. I had to constantly use a shower. The hotel MUST invest in a spa...this is imperative. I stayed for 10 blessed days and I hope to have a few spa sessions from my hard and long days..there was none and that is painful and NOT expected from a HILTON hotel.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Nomalungisayoko P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendrick C, Director of Operations at Hilton Yaounde, responded to this reviewResponded April 17, 2014

Dear Nomalungisayoko P,

First of all I would like to thank you for choosing the Hilton Yaoundé during your recent visit to Cameroon.

It is through the feedback from Guests that we can improve our services, therefore thank you for sharing it us.

It is clear fact that although English is the second language most spoken in Cameroon since it is officially a bilingual country, due to our location the prominent language is French.
I can reassure you we provide not only courses in English, but all kind of training materials are in English and we have intensive online courses for some of our team members that wish to excel their level of English. We will continue working in that specific area and we apologize if you found communication difficult at times.
Regarding the SPA, we do have some facilities like Sauna, Hammam, 2 massage rooms, Jacuzzi, Fitness center and the amazing outdoor pool that I'm sure you could enjoy. Of course these features do not mean we have a Spa but we like to think that is similar to it.

Perhaps next time you will have time to book yourself a massage a combine it with the Hammam!!

Looking forward to welcome you back soon!

Best regards,

Hendrick Calles
Director of Operations

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Reviewed April 10, 2014

Most five star hotels have 3 or 4 English language news channels. The Hilton Yaounde has 1, and it wasn't functioning on my set. After half an hour of heavy lifting, housekeeping replaced my defective set with one that got CNN. Why no BBC or Al Jazeera English? Search me.

The pool closes early, so evening swimmers should swim in their bathtubs. Room service and breakfast are OK but expensive. My bill was over $400, which is a lot.

The card keys are not linked to the power system, so you can leave your room with the TV, computer and lights all on while you're away. This is not very green.

Excellent location.

The forex quotes a rate of 450 to the dollar. I've never heard such a poor rate in West Africa.

I'm glad that Conrad Hilton is not around to see what's happened to his inheritance.

Room Tip: Away from the street.
  • Stayed: April 2014, traveled on business
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Thank constanttraveler71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendrick C, Director of Operations at Hilton Yaounde, responded to this reviewResponded April 11, 2014

Dear Constanttraveler71,

thank you for sharing your experience and mainly for choosing the Hilton Yaoundé during your recent stay in April.
I'm sorry to learn that the overall stay was not as impressive as you expected it to be and I would like to apologize for the fact that CNN had some disruption during your stay. It has been fixed now.

Regarding the TV selection, please allow me to highlight that we offer different variety of news channels in French and English since this is bi-lingual country. Some national channels provide news both in English and French in order to respect both languages heritage.

I apologize if the closing time of the swimming pool could not meet your needs, we are open from 9am to 7pm in order to close when daylight is gone, since it's an outdoor pool this is the best solution in terms of safety. We can only be open during those hours and it is also when the lifeguard is on duty.

I'm glad that you liked our room and the breakfast, the Hilton Breakfast is very popular and renown around the globe. Especially now that the Hilton Yaoundé has its "Miss Breakfast" offering homemade pastries to our Guests.

I really hope that we can welcome you in the near future and show you that Conrad Hilton legacy and vision are well spread around our team members, making sure we keep the promise to fill the earth with the warmth and light of Hospitality.

Kind regards,

Hendrick Calles
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2014

The hotel is best located in yaounde very close to the all the Ministries and in hardcore down town area. The hotel lacks good food especially for Asian travelers. The rooms are excellently furnished and very well maintained. The housekeeping is par excellence. There is hardly any sitting area in lobby and the tea lounfe is a bit cramped and small in size. A good business hotel but not worth the amount they charge for. It out of sheer compulsion we have to choose this hotel for business purpose because there are no options with similar advantages.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Mohinder G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendrick C, Director of Operations at Hilton Yaounde, responded to this reviewResponded March 30, 2014

Dear Mohinder G,

first of all thank you for taking the time to review your stay with other TripAdvisor fellows.

We are happy to read that the overall impression of your stay was positive, the feedback was shared among the Team members this day.
And, we also take note of the areas of improvement you kindly shared.
Regarding the food for Asian guests, I `m happy to say that our buffet offers once a week a themed menu with dishes and delights from the Asian Continent. We try on a daily basis to include offers that can suits all palates and likings. Our Restaurant "Le Pachy" has various dishes from Asia as well.

Looking forward to the pleasure of welcome you back.

Best regards,

Hendrick Calles
Director of Operations

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Reviewed March 19, 2014

I think that is the best Hotel in Yaoundé. The Hotel is clean and the attention very good. Breakfast and meals are very good also. The wifi works perfectly, although the speed is not that fast. The hotel has a swimming pool and the employees are very kind. If you have to goto Yaounde do not doubt and book in this hilton.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Rosso M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
honore-guiondogno, Responsable relations clients at Hilton Yaounde, responded to this reviewResponded March 21, 2014
Google Translation

Cher Monsieur Rosso
Nous vous remercions d'avoir choisi le Hilton Yaoundé pour votre séjour et d'avoir pris le temps de nous faire part de votre expérience via Tripadvisor.

Nous apprécions énormément tous les commentaires faits par nos clients et nous nous efforcons constamment de rehausser la qualité de nos standards.

Encore grand merci pour ces mots aimables à l'endroit de notre établissement et du personnel,votre commentaire a été partagé avec les équipes.

Nous espérons vous accueillir à nouveau au Hilton Yaoundé. Dans cette attente, si nous pouvons vous apporter une quelconque aide, n'hésitez pas à nous contacter.
Salutations distinguées

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Yaounde

Address: Boulevard du 20 Mai, Yaounde, Cameroon
Phone Number:
Location: Cameroon > Centre Region > Yaounde
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 25 Hotels in Yaounde
Price Range: $309 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Yaounde 5*
Number of rooms: 248
Official Description (provided by the hotel):
Located in the heart of the city's central business district, Hilton Yaounde hotel is the only international hotel in Yaounde, is walking distance to government offices, local corporations and is only 30 minutes from Nsimalen International Airport by the hotel's complimentary shuttle service. The hotel features 248 rooms and suites, 16 flexible meeting and banqueting room, a well equiped Business Centre, 5 restaurants and Bars, a Fitness club with an outdoor pool, an indoor Mall with 14 shops, and is ideally situated to explore local activities and tourist attractions including the National Craft Market and National Museum. ... more   less 
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Also Known As:
Hilton Yaounde Hotel Yaounde
Yaounde Hilton
Hilton International Yaounde

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