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“Avoid this place”
Review of Hilton Yaounde

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Hilton Yaounde
Ranked #1 of 25 Hotels in Yaounde
Reviewed March 3, 2014

A complete rip-off, it profits from the few hotels available in Yaoundé - unethical business deals. Executive rooms with nothing in the mini-bar, air conditioning not functioning during two days. Access to internet is expensive (despite paying 450$ for a room per day) A colleague was blocked access to his room as his credit card didn't function temporarily etc...

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Marc V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendrick C, Director of Operations at Hilton Yaounde, responded to this reviewResponded March 5, 2014

Dear Marc V,

First of all thank you for taking to time to share your experience with other travellers.
I can understand your disappointment due to the rate, specially when you did not book it yourself (as I mention in yesterday's email).
I apologize for the fact that the Minibar was not refilled as it should, the concerned departments have been briefed about it and we will reinforce the supervision in that particular aspect.
Regarding the aircon, as I mentioned yesterday, I have personally inspected that room and the aircon is working as it should, intensity and temperature. As previously mentioned, it could be that the balcony door was not properly closed since our system prevent the airconditioning to work if the balcony door are open.
Concerning the internet, we provide vouchers of 8 complimentary hours per day to use WiFi in public areas. If you have an Executive room with access to the Lounge, there is a connectivity station for guest use in the Executive Lounge. Our Hhonors Gold and Diamond receive the inroom internet access complimentary.
In what refers to your colleague issue, Hotels of certain category requires an amount held as a guarantee to cover the accomodation and incidentals. In this particular and isolate case, the amount could not be secured for reasons that are beyond our control and responsability.

As offered in my email, I would be happy to welcome you again and revert the image left during your last stay. In other words we would like to "Make it right" to you. Please contact me for your next planned trip to Yaoundé.

Best regards,

Hendrick Calles
Director of Operations

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181 - 187 of 655 reviews

Reviewed February 28, 2014

If you are visiting Yauonde, the best place to stay is the Hilton Yaounde. The staff will spoil you. The service is top notch. The rooms are spacious and well furnished! The Hilton is the hub of all major business in Cameroon. You will not find a better place in Cameroon to hold a mmeeting or conduct business.

  • Stayed: February 2014, traveled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank James M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendrick C, Director of Operations at Hilton Yaounde, responded to this reviewResponded March 3, 2014

Dear James M M,

Thank you for such a rewarding review, the entire team wants to thank you for taking the time to share it with other travellers.
We will continue working hard to maintain this level!

Looking forward to welcome you again soon!

Best regards,

Hendrick Calles
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2014

It was fine. I had a nice time. I wish to increase my Hilton HHonors credits. I will always try to stay in Hilton whenever I find myself in any town that has the Hotel. Fir example, am travelling to Lagos, Nigeria next week but no Hilton there, hence I will have to choose another hotel. I will really miss the ambience and hospitality of Hilton. By the way, Hilton in Abuja is rather toooo exhorbitant.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendrick C, Director of Operations at Hilton Yaounde, responded to this reviewResponded February 26, 2014

Dear Michael O,

Thank you for choosing us during your recent stay in Cameroon!
It is our aim to make sure our Guests feel valued and cared for.

Hoping to welcome you back soon to offer you some more "Hiltonspitality"!!!

Kind regards,

Hendrick Calles
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014

The Sky bar and its happy hour (two drinks for the price of one) gives you a great place to crash after a long day.Perhaps the term sky bar is overrated, since only the bar itself has large windows, but you have a great view of Yaounde.

  • Stayed: February 2014, traveled on business
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Thank Jacob57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendrick C, Director of Operations at Hilton Yaounde, responded to this reviewResponded February 24, 2014

Dear Jacob57,

the entire team thank you for the nice comment and review!!! But most importantly for choosing us when staying in Yaoundé!

We are happy you enjoyed the happy hour at the Panoramique Bar!!

Looking forward to welcome you back again soon!

Best regards,
Hendrick Calles
Director of Operations

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Reviewed February 13, 2014

An Excellent Hotel with everything you require, the staff are exceptional and the service is great. The rooms are well cleaned and there is always a finer touch to detail. The reception staff and sales personel are always eager to assist in any way. Everyone contributes to make your stay a memorable and joyess one. The shuttle service to and from the airport is also to be admired, they are very proffessional at all times with what they are doing. The Hilton is a MUST experience when visiting Cameroon - Yaounde.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendrick C, Director of Operations at Hilton Yaounde, responded to this reviewResponded February 16, 2014

Dear Paul L,

thank you so much for your kind words. They have been passed on to the team and trust me, they felt very proud of the job well done!

Looking forward to welcome you again soon and continue surprising you!

Kind regards,

Hendrick Calles
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

Simply a high price for a poorly maintained hotel. Consistent with African culture but it does not live up to the price charged or Hilton standards. Room needs a really good cleaning. Towels, linens, etc. appeared clean but given the overall condition of the room, I avoided using them.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Millard L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendrick C, Director of Operations at Hilton Yaounde, responded to this reviewResponded January 29, 2014

Dear Millard L B,

First of all thank you for choosing us during your recent visit to Yaoundé.
I would like to apologize if the cleanliness of your room was not up to standards. I can assure you that it must be an isolate case since there is a high control in guest room and public areas cleanliness.
As already written in the email we sent you 2 days ago, we have already taken some corrective actions and also reinforced the training and control for the HSK staff.

Looking forward to welcome you back and prove you that we can make it right!

Best regards,

Hendrick Calles
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed January 27, 2014

Very friendly staff. Most spoke English; well. Restaurants were very good with a good selection on the menu. Not disappointed with any meal. Nice pool and surroundings. Food and beverage service was very good. 11th floor bar was very nice. However, the windows could use a good cleaning. Roof top terrace was open providing good views of the city, both day and night. Did not visit the Casino or any of the Lobby Shops. Again, very friendly staff. I would stay here again.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendrick C, Director of Operations at Hilton Yaounde, responded to this reviewResponded January 28, 2014

Dear Guest,

Thank you for choosing the Hilton Yaoundé during your recent stay in the capital.
Those kind words have been highly appreciated by the entire team.

We take note of the cleaning advice on the windows.

We are all already waiting for you to welcome you back!!

Kind regards,

Hendrick Calles
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Yaounde

Address: Boulevard du 20 Mai, Yaounde, Cameroon
Phone Number:
Location: Cameroon > Centre Region > Yaounde
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 25 Hotels in Yaounde
Price Range: $310 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Yaounde 5*
Number of rooms: 248
Official Description (provided by the hotel):
Located in the heart of the city's central business district, Hilton Yaounde hotel is the only international hotel in Yaounde, is walking distance to government offices, local corporations and is only 30 minutes from Nsimalen International Airport by the hotel's complimentary shuttle service. The hotel features 248 rooms and suites, 16 flexible meeting and banqueting room, a well equiped Business Centre, 5 restaurants and Bars, a Fitness club with an outdoor pool, an indoor Mall with 14 shops, and is ideally situated to explore local activities and tourist attractions including the National Craft Market and National Museum. ... more   less 
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Also Known As:
Hilton Yaounde Hotel Yaounde
Yaounde Hilton
Hilton International Yaounde

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