This hotel has lots of potential on many sides, but has fallen way short of expectations due to mismanagement and nonchalant attitudes. They started off well, providing a complimentary airport shuttle and showing up promptly at the airport to pick me up. However, this is where things got off the rails. The room (which actually had the potential to look very nice) had no running water, no drinking water (unacceptable given that tap water cannot be consumed in Burundi) and no basic amenities such as shampoo or soap!! In addition, the wifi did not work properly and it was only after 6 calls to reception that things were (somewhat) rectified.
Then came the business of dinner. I ordered a grilled chicken dish which took 2 HOURS to arrive. Every time I inquired on how the food was coming along I got the same nonchalant attitude that it is 'coming'. It is only after I erupted at the receptionist that the food finally came.
Did a much better job on the second night I was there which is why I gave it an extra star. Otherwise a poor experience overall.More
- Free Wifi
- Free parking