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“Best Hotel in Bujumbura”
Review of Roca Golf Hotel

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Roca Golf Hotel
Ranked #4 of 23 Hotels in Bujumbura
Takua Pa, Thailand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best Hotel in Bujumbura”
Reviewed September 5, 2013

Stayed here for a week in September 2013 on a business trip. The restaurant has very good quality food, efficient service with their "business lunch", which is served within 15mn or free of charge! Also very good buffet for breakfast and dinner, with nice variations of food. Airport shuttle was on time, service efficient. Overall, an oasis of international standards with many facilities (pool, gym, small spa), right next to the Bujumbura Golf course, for those who play. Definitely the place to go if you visit Bujumbura.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dennis14292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ines M, Manager at Roca Golf Hotel, responded to this review, September 9, 2013
Dear Guest,

Thanking you so much for choosing us and appreciating what we do!

We are looking forward for your next visit at Roca Golf Hotel!


Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
    32
    57
    5
    2
    0
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84
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Kampala, Uganda
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 17, 2013

Stayed here in July 2013 on a business trip. This the second time ive stayed here and both experiences have been excellent. The hotel is beautiful with modern, clean rooms. The staff were friendly and prompt at service. Breakfast buffet options were nice and good quality food. Most travellers are business travellers, but then again very few people here for holiday anyways! If you're a golf lover then its a perfect place. I dont play golf but enjoyed the view of the greens from my room.

only dissapointment was the room service menu, it did not have many vegetarian options. and the staff did not know what half the items on the menu were.

Room Tip: You can get rooms facing the golf course or the center pool. So if you have a preference then make s...
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chirags2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
67 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed July 10, 2013

I stayed here for a week and it was lovely. The restaurant had nice food - even the buffet options at dinner were good. Lunch courses were my favorite and they changed every day. The rooms are a bit outdated, but spacious and clean. My only suggestion is that turn down service includes setting up the mosquito net for guests.

The hotel shuttle picked me up even when my flight was 5 hours delayed. Staff were friendly and eager to do their best for guests.

Room Tip: ask for a room in the back that faces the golf course
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geneva P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ines M, Manager at Roca Golf Hotel, responded to this review, July 16, 2013
Dear Guest,

Thank you so much for your feedback, it really means a lot to us!
We have noted your suggestion for the mosquito net and we have immediately implemented it to our turndown service.

We look forward to welcoming you back again soon and appreciate your business and feedback which will be passed along to the staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 5, 2013

Stayed there 5 days in May 2013 :check-in and check out were efficient and the shuttle to the airport on time as agreed (did not use it from the airport).The room was large with no outside noise ,the bed firm but not hard and the work area was fine. Bathroom was clean and fairsized. There is a balcony that was very pleasant to use.The AC and the internet worked very well and the generators kicked in quickly when a power outage occurred. TV selection is from my perspective good :BBC World and France 24 +TV5 for Canadian news (in French) but tastes vary on this point. No kettle is available in the room and it cannot be obtained on demand; this is unfortunate and may change .
The breakfast was very good but not outstanding; only 3 kinds of fairly bland cheeses and two kinds of yoghurt is insufficient in my view; the bread pudding however was excellent! I used the supper buffet which ranged from very good to excellent (pea soup-I'm from Québec so trust me on this- one nigth and slow cooked roast beef another nigth stood out) and nice desserts.The cost at about 15$ yields a good value for money.Did not try the fancier restaurant or room service whose menue changed as I left with more variety;will try it next time. Sven the F&B manager is working hard to keep improving what is overall very good food service.
Used the laundry service once; this is the only hotel I have stayed in on business that does not bring the laundry back the same day; out by 9 am one day ,back by 10am the following day. In my case , it was not back by 7pm but the staff found it improperly labelled and thus set aside when this was pointed out to them.
Staff was overall very friendly and eager to help; for example got free hot water at nigtht since they did not have my choice of herbal teas( I'm picky and carry it with me).
So not a five star but a good four star with a reasonable value for money; note that paying by credit card as opposed to cash adds 3% to your bill. If offered the opportunity, I will stay there next time I am in Bujumbura

Room Tip: I was on the 7th floor overlooking the golf course very quiet.I believe the 8th floor overlooking th...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrancoistheEconomist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ines M, Manager at Roca Golf Hotel, responded to this review, July 16, 2013
Dear Guest,

I want to thank you for your feedback. It is feedback like this that we learn from and use to improve.

We are promising an even better laundry service treatment on your return.

Thank you for trusting us and looking forward welcoming you again during your next visit in Bujumbura.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 29, 2013

As Burundi is a developing country, there are challenges to experiencing its culture and sites.
Roca Golf provides a great point of departure, providing restaurants, a spa, pool, internet and a wonderful and helpful staff. Yes, it is a bit dated by NYC standards but there is no doubt you will
look forward to returning there after a day of work or travel.

Room Tip: The higher up the better.
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank h b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ines M, Manager at Roca Golf Hotel, responded to this review, May 31, 2013
Hello

Thank you for taking the time to write your review dated 29th May 2013 and thank you for compliments .

We are looking forward hosting you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 26, 2013

First of all, T.I.A., so adjust your standards. Intermittent power, other minor issues have to be overlooked.The hotel is ok, restaurants are both great, staff/service is absolutely wonderful. Stayed for a month+; toilet leaked in the floor the whole time, even after numerous conversations with the front desk. Like many places on the continent, it was very nicely built, but suffers from poor maintenance. I would stay here again, based on the service and restaurants; the only real competition in town is the Club du Lac.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bsstafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bujumbura
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 20, 2013

If I had stayed for only 1-3 days this would have been an acceptable place, yet to stay for 5 weeks and endure the continually poor food, limited selections, unclean (moldy) bathrooms and completely inept service was more than could be accepted. Thankfully, it has been noticed by my company and we will NEVER stay here again. It portrays itself, through advertising, as a 4* hotel....maybe in a 15* world....but definitely not in a 5* world that most people are accustomed to. I have stayed in guest houses that have shown better customer service, cleanliness and atmosphere and for the price, will definitely choose a guest house over this hotel any day.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Khun C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Roca Golf Hotel

Property: Roca Golf Hotel
Address: Boulevard de la Tanzanie | B.P. 6506, Bujumbura 6716, Burundi
Location: Burundi > Bujumbura Mairie Province > Bujumbura
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 23 Hotels in Bujumbura
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Roca Golf Hotel 4*
Number of rooms: 82
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