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Peermont Metcourt Inn at The Grand Palm
Ranked #5 of 16 Hotels in Gaborone
Johannesburg, Gauteng, South Africa
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Average stay”
3 of 5 bubbles Reviewed July 22, 2013

This hotel is good for business stopover but expensive at 785 Pula per night. Generally needs a revamp. Hanging space small, all else functional but the noisy AC will drive you crazy. Staff friendly. When I checked in the safe had a "low bat" warning and didn't work. I could have had the batteries replaced but why can't this be checked as part of the daily checklist prior to check-in? Irritating. Rooms small but functional. Not worth the rate I paid.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peermont, General Manager at Peermont Metcourt Inn at The Grand Palm, responded to this review, August 1, 2013
Thank you for you feed back on Trip Advisor on your recent stay at our Select Service hotel. We will share your comments with our Team to ensure that our services and facilities are continuously improved; we will especially train our service staff to ensure that the laptop safe battery is reported as soon as it is low. Our aircons are new console units, replaced in 2012 and we will investigate and remedy the noise you experienced. We are proud of our friendly staff and our business model as a good functional business stop over and value your feed back on this. We take cognizance of your disappointment with our rate which you consider to be on the high side. We have a number of loyalty programmes that reward guests, such as our Crown Key which rewards for frequent stays and our Business Club card program which offers members some preferential rates. You may inquire on our website or upon your next stay with us. We look forward to seeing you again soon.

Regards,

TED SOUTTER

Metcourt General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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200 reviews from our community

Traveler rating
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    54
    16
    12
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14
22
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128
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Any
English first
Brisbane, Australia
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed July 19, 2013

A basic business hotel. Two multiple day trips, each less satisfying than the last.
The rooms are cramped and poorly furnished: damaged desk chair, damaged desk (can barely support the weight of books and laptop), leaky showers and noisey background hum from a transformer or alike. Car park side better than garden side.

Staff are friendly and helpful but generally quite slow. They do make an effort to fill the void with friendly chat however.

Location is reasonable and offers some advantages of being in the complex (meals, bar etc)

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nrdowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palatine, Illinois
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 15, 2013

We live in Molepolole, Botswana, which is about an hour NW of Gaborone. We come to Gaborone frequently for necessary purchases and for occasional entertainment. When we come, we always stay at the Metcourt because on our Peace Corps budget, this hotel is the best bang for our precious bucks! We enjoy the great service, courteous and friendly staff, and most of all, the awesome showers! Seriously, the best water pressure in the country! The rooms are very clean, neat and well designed with modern TVs, Air Conditioners/Heaters, and again.... great showers! The location is also ideal for us, as it is very easy to get from the hotel to just about anywhere in the city. We also met the manager, Ted Soutter, who was extremely friendly, knowledgeable about Gaborone and its offerings, and was entirely focused on being sure our stay was comfortable and satisfying in every possible way. We were very impressed with him and his staff and would highly recommend this wonderful hotel to anyone coming to Gaborone!

Room Tip: Your stay at the moderately priced Metcourt, entitles you to use of some of the ammeneties at the co...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo,
Level Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed June 9, 2013

Computersystem down when arriving. Well helped by staff.
Check-in smooth. "Smokefree" room stank of cigaret smoke. Got another room very fast. A smal room but called executive room - large bed- room facing towards road. If you are used to live in a city it is no problems. Executive room: small-good bed - noisy since facing road-large AC taking a lot of space and sounds like the old windowsill AC -a tiny desk - a small safe -
Tried to get something to drink before bar opened.-no problem-even got someone to carry the bottles to the room.

The room-service is hardly that. They do not have beer, wine etc. They cannot exchange potato crisps (sidedish) w/e.g. french fries. They serve 3-4 dishes in polystyren containers-probably re-heated in a microwave-oven. No cutlery save a plastic spoon.
There are some small signs of missing maintenance: paint falling of the wall in the bathroom. (Showerhead missing-reported to frontdesk who acted imediately! Hurrah! )
More serious is that there was mould (fungi) in the shower! Not a speck but covering areas.

WiFi in the room, but speed chocked to 50 KB and the total amount for two days aprox. 500 MB
Not good enough!
Breakfast: good coffee-good selections-friendly staff
Staff seem to have understood: guests first.

When checking out we were told when paying food in cash: No small money to give you back. Hm...
All in all: a hotel I would use for a one night business trip provided that the fungi is cleaned out.

Room Tip: Choose a room away from the road if you are a light sleeper
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  • Stayed June 2013, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abut0ma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peermont, General Manager at Peermont Metcourt Inn at The Grand Palm, responded to this review, July 3, 2013
FUNGI IN BATHROOM GIVES SIGNAL

Thank you for the review and feedback. We will ensure the mould (Actually residue from Silicone seal) is completely removed from our Bathrooms.

Metcourt Inn is a Select Service Hotel and we do not offer full on room service but a limited Deli Service snack menu. Metcourt Inn is Gaborone’s preferred Business hotel and we continually score highly on our Mystery Guest Index 96% for January to March and 93% for May to June 2013.

Our staff is amongst Botswana’s finest that are always willing to resolve guest problems and committed to exceeding Customer expectations at every guest interface.

Regards,

TED SOUTTER
Metcourt General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
johannesburg
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed April 19, 2013 via mobile

My first stay at the Metcourt, certainly my hotel of choice for a next visit to Gaborone. For those of us traveling on business (at the shareholder's expense) hotels like this should be the standard as it offers almost everything (free wifi in-room?) one needs.
The complimentary hotel shuttle provided a comfortable ride of around 25 minutes to the hotel which is located on spacious well-kept grounds which just ask for a stroll and watch a glorious African sunset.
Check-in quick and pleasant, the room fairly small but comfortable and bathroom/shower that was clean and functional. Air conditioning enough capacity to cool down the room quickly and then switch to fan only or just off.
Breakfast all I need at a reasonable price, good coffee and pleasant service.
The transport that I asked the evening receptionist to arrange the previous day arrived well on time and provided me with reliable/safe transport for the day.
Coming back from my appointments for the day I realized that I had quite a hit of time to kill so decided to enquiry about renting a room for part of the day which normally would only be done at full rate as a matter of policy. The day crew ( thank you ladies) took an interest in my 'plight' and negotiated a discount which they didn't have to do but gladly did it it with a beautiful SeTswana smile.
The nice thing about staying at the Metcourt is the access to the restaurants and bar of the other hotel on the premises.

Summarizing, the hotel gives very good value for money in a very age and attractive environment. Every member of staff that I engaged with (including security officers) were true ambassadors of their brand and true to the great SeTswana tradition of friendliness and hospitality.

Stayed April 2013, traveled on business
Helpful?
Thank Janaalt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaborone, Botswana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 15, 2013

Been here many times. My first choice in Gaborone. Centrally located in a beautifull surrounding with palms. Access to same facilities as the exclusive Walmont such as swimmingpool, several restaurants and casino. Good and caring staff.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kwara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed April 9, 2013

We stayed at this hotel for 3 nights from 2-4 April, rooms are small but manageable and the air con is very noisy. Breakfast not included in our rate and seems overpriced for the variety provided. Overall not fantastic and security in doubt as it seems that upon returning to our room night before our departure, someone had placed a privacy tag on the door which got us curious. Rooms were made but apparently some of our toiletries were missing, as it wasn't anything valuable, we did not bother reporting to the management, we were lucky to have left our important documents in the safe provided. In view of our early morning flight (which requires departure to airport at 5.30am), I could not trust the complimentary airport transfer after reading feedback from other travelers as we could not afford to miss our flight. Anyway, it will not be our choice of hotel for our next stay.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Margaret S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeermontHotels, General Manager at Peermont Metcourt Inn at The Grand Palm, responded to this review, April 12, 2013
Budget hotel- not so fantastic’



Thank you for your feed back reviewed on the 9th of April. The Metcourt Inn has a great reputation for honest staff who are dedicated to customer satisfaction. We are disappointed that you did not report your alleged missing toiletries as this would have been investigated immediately, as the room door locks can be interrogated to see who entered the room and we also have CCTV surveillance in our corridors. All air conditioners in the rooms’ are new console units and operate differently from split units. All our rooms also have digital laptop safes and the carpeting has been replaced within the last year. The breakfast at the hotel is a Full English breakfast and consists of a choice of three cereals, muesli, bran flakes and cornflakes with skimmed or whole milk, a choice of three yoghurts, plain, fruit cocktail and strawberry, sliced fresh fruit of honeydew melon, spunspek melon or pineapple, 3 types of fresh fruit in season, fresh apples, bananas, plums or peaches, selection of pastries, Danish, croissants, scones, bread rolls, selection of dried fruits, mango, banana, apricot with pecan nuts, choice of cold sliced cucumber, onions, and salmon, whole-wheat or white bread toast, eggs to order, scrambled, fried or boiled, choice of grilled beef or pork sausage, grilled bacon, hot special dish of the day could be grilled minute steaks, beef mince or grilled mushrooms, and choice of unlimited tea or coffee priced at P115 per person or US$14. We are pleased that you did not miss your complimentary shuttle to airport and we look forward to welcoming you back to our hotel to enjoy our new facilities at the Grand Palm complex, the Bai Sheng Chinese restaurant and the Camelot Spa.



Dorie please see other reviews which I copied to you this morning where guest was happy about breakfast!



Regards,



TED SOUTTER

Metcourt General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Peermont Metcourt Inn at The Grand Palm

Property: Peermont Metcourt Inn at The Grand Palm
Address: Bonnington Farm, Molepolole Road, Gaborone 33037, Botswana
Location: Botswana > South-East District > Gaborone
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 16 Hotels in Gaborone
Price Range (Based on Average Rates): $
Hotel Class:3 star — Peermont Metcourt Inn at The Grand Palm 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Peermont Metcourt At The Grand Palm Hotel Gaborone
Metcourt Hotel Gaborone

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