Bai Sheng opened with great promise at Christmas 2012. The decor inside and outside in the garden dining area is great (although a few more lights outside would be nice please!). The food is good quality and presented well although a few missing dishes such as proper crispy duck with pancakes and a chilli sauce to go with some of the dishes would be welcome additions. Nice touch with free chinese tea (although not always offered). The staff uniforms finish off the look of the place.
Unfortunately we have been let down on service a number of times despite their claim of "5* trained staff" and more so recently than when the first opened. On our last visit we booked in advance, on arrival the table wasn't ready so we waited in the bar (for about 45 minutes). Dishes were slow to arrive with long waits for dishes for everyone, not enough menus for all guests, drinks slow to arrive, tables not fully laid or cleaned despite asking a number of times, complaints not handled effectively (in fact rudely).
Drinks are fairly expensive (expected in a hotel restaurant) although we noticed if they give you the Beef Barron Wine List the prices are cheaper than on the Bai Sheng menu for the same wines!
We may give it one more chance as the service seems to be a lottery. Not what you expect for a supposedly 5 Star Hotel Restaurant. We'll stick to the Chinese in Sebele Mall for now which is cheaper and has just as good food and service.
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