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“Getting better but no way near 5*” 3 of 5 bubbles
Review of Bai Sheng

Bai Sheng
Ranked #23 of 94 Restaurants in Gaborone
Cuisines: Chinese, Asian
More restaurant details
Restaurant details
Good for: Families with children, Business meetings, Special occasions, Large groups
Dining options: Dinner, Late Night, Lunch, Full Bar, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
London, United Kingdom
Level Contributor
87 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“Getting better but no way near 5*”
3 of 5 bubbles Reviewed April 10, 2013

Bai Sheng opened with great promise at Christmas 2012. The decor inside and outside in the garden dining area is great (although a few more lights outside would be nice please!). The food is good quality and presented well although a few missing dishes such as proper crispy duck with pancakes and a chilli sauce to go with some of the dishes would be welcome additions. Nice touch with free chinese tea (although not always offered). The staff uniforms finish off the look of the place.

Unfortunately we have been let down on service a number of times despite their claim of "5* trained staff" and more so recently than when the first opened. On our last visit we booked in advance, on arrival the table wasn't ready so we waited in the bar (for about 45 minutes). Dishes were slow to arrive with long waits for dishes for everyone, not enough menus for all guests, drinks slow to arrive, tables not fully laid or cleaned despite asking a number of times, complaints not handled effectively (in fact rudely).

Drinks are fairly expensive (expected in a hotel restaurant) although we noticed if they give you the Beef Barron Wine List the prices are cheaper than on the Bai Sheng menu for the same wines!

We may give it one more chance as the service seems to be a lottery. Not what you expect for a supposedly 5 Star Hotel Restaurant. We'll stick to the Chinese in Sebele Mall for now which is cheaper and has just as good food and service.

  • Visited March 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank StanInLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 reviews from our community

Visitor rating
    26
    32
    14
    5
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Johannesburg, South Africa
Level Contributor
123 reviews
78 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
“Yum Yum! Bai Sheng - the name to remember!”
5 of 5 bubbles Reviewed March 29, 2013

The secret is out! Everyone in Gabs is talking about Bai Sheng, and it's just awesome! The restaurant serves Asian Cuisine and everything is prepared fresh by chefs is a kitchen with peep-through windows. The restaurant is part of the Grand Palm Hotel. Decor is tranquil bamboo grids against warm red walls, with water fountains and also a bamboo boma effect on the one side. We went there twice, be sure to book. Our Beef Stir fry was a taste sensation: crispy and tender with interesting flavours served with Egg Rice. We also had the Chicken Strips with chili and ginger tones that was delicious. Dishes are reasonably priced and many people order a variety of dishes that are shared which makes it festive and interesting.

  • Visited March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
1 Thank Rainbowsend1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaborone, Botswana
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Delicious Food! Beautiful Ambiance! Service Improved!”
4 of 5 bubbles Reviewed March 28, 2013

Hi all! This is my third time to experience Bai Sheng, the Chinese Restaurant in Gaborone, Botswana. Beautiful red decor with wooden carved doors. Indoor and outdoor seating. Each time, the food was delicious and fresh. And each time, the service improved.(Was here in January, February, now March). It was definitely slow on our first dining experience, as the staff was in training, but by this third dining experience, food arrived fresh, sizzling, and on time. (It did take a while to get the dessert, but it was a full house. Suggestion: have options for a 1 or 2 scoop ice cream dessert as 3 is an overly generous serving) The staff is eager to please. I have tried the cashew chicken, chicken with noodles, sizzling chicken, vegetable & chicken spring rolls, fried rice, and my favorite, the fresh vegetables dish, which I would recommend for each table. I tried the crispy duck but it wasn't for me, though other friends say they order it regularly. I am looking forward to trying out their soups, fried crab, and dumplings in the future. (I have heard they now offer a small plate of vegetables if you are a single diner there, so that you can have a small portion with your main course, if you desire.) The food prices are very reasonable. Alcohol beverages are pricey. I will certainly continue to dine here, but will most likely concentrate on the food menu rather than the wine and dessert menu. One of our guests really was hesitant on having dinner with us, saying only later that he really does not like Chinese food, but after this meal, he said he was definitely coming back here again and again. Well done, Bai Sheng! Open Tuesday-Sunday. Dinner only.

  • Visited March 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank JMmariposa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaborone, South-East, Botswana
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Not very happy with our experience.”
2 of 5 bubbles Reviewed March 19, 2013

The décor is attractive and well laid out. The staff were friendly and eager. The food took ages to arrive at the tables. The table next to ours sent their food back to the kitchen because it sat on the table for 10 minutes while they waited for their other dishes to arrive. The table next to that also complained about slow service and cold food. The wine was a particular problem for us. We wanted a second round of red wine by the glass, but were mysteriously told that we could only buy a full bottle. We then ended up having to wait about 20 minutes for a manager to intervene and provide us with some wine, by the glass. The wine is also very expensive compared to other restaurants in Gaborone.
This was not an impressive evening for us.

  • Visited March 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank AlanEgner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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