The entrance is impressive and the reception staff charming and helpful. But the reception area is sparsely furnished with just a few chairs and was not air conditioned - it was 35 degrees outside and not much cooler inside.
My room was not ready when I checked in mid-afternoon and they lent me another room to have a shower after a long haul flight so that I could get to a meeting. The room when I finally got it in the evening had scaffolding directly outside and overlooked a building site. It was, however, clean and comfortable, although a drawer in the beside unit would not close properly. The shower was lukewarm on one day and cold the next; and the shower screen leaked water all over the floor. I woke the next morning to find workers on the scaffolding directly outside of the window; they had woken me up early with their noise.
A colleague and I were not allowed to have lunch in the restaurant'... as there is a function in the hotel...' and the restaurant was full! So we went to the coffee shop - also run by the hotel - and waited 35 minutes for a club sandwich despite the fact that then place was nearly empty. I had to leave before the meal arrived to save being late for another meeting. And a coffee and croissant the following morning took 20 minutes. These times are OK for a tourist hotel but not for one targeting business travellers.
And a late night event with very loud music (mid week...) did not help getting to sleep either.
The gym mentioned by other reviewers is still not open. The free wireless was a bonus - and it works well.
All in all, a very mixed review. This is not a cheap hotel. The staff are charming and helpful but there is much to sort out at this hotel before it can realise its potential; the management really should have sorted out its teething problems by now. I'll stay at the Gaborone Sun next time and give this one a try again in a year or so.
- Official Description (provided by the hotel):
- Masa Square Hotel is a business first luxury hotel in the centre of Gaborone's business district. We strive to make doing business in Africa easier by offering the best Gaborone has to offer in terms of service, FREE WIFI, free airport transfers and a genuine desire to look after our guests. ... more less
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