My wife and I stayed in this hotel while I was in Gaborone for business. It was booked and paid for by my host. It's supposed to be a 5-star hotel, and one of the best in the city. Front desk staff were variable, some tried to be helpful, others were downright rude and difficult. Problems started with check-in. The room was not ready, so we were told to try checking in in a few hours. I didn't understand why he could not check us in then and we would get the keys later when the room would be ready. Instead he just refused take our information until the room was ready. There was nobody at the bell desk and we had to look for him to check our bags with while we waited for the room. The front desk staff didn't offer to help with the bags. When we finally checked in, we found out that the AC was not functional, and the room was noisy because all the AC units for that section of the hotel were installed on the roof just beneath the window. I went back to change the room. I knew the receptionist who checked us in would not be helpful, so I waited for someone else. This person was helpful, she talked to the manager and changed our rooms. Unfortunately, the AC in the second room didn't work well either. The room remained hot during the day during our entire stay. Other than that, the rooms were fine.
There was a problem with payment. My host had prepaid for my stay, but the front desk staff claimed there were no instructions regarding that. My host came to the hotel with receipts and talked to the reservations manager. He was reassured that the problem would be fixed and the system would be updated. However it was not. It took me several visits to the front office and arguing with the manager to resolve the problem. I had to be pretty insistent.
My wife wanted to take a city tour, but when she inquired with the front desk, they were clueless. They suggested that she take a taxi and ask the driver to give her a tour.
Wifi was not free, but reasonably price. I worked well once I got the right code, but getting the right code took some effort. I needed an iron and ironing board from housekeeping, and that also took considerable effort.
Breakfast was excellent. Lunch was also good. The bar food was ok. Evening entertainment was nice (piano bar and a very good singer after dinner). The pool area and the grounds were also pleasant, but it was at times very difficult to get the attention of the waiters to order drinks and food.
- Official Description (provided by the hotel):
- Discover the ultimate business and leisure experience...The luxury Walmont hotel at The Grand Palm offers 187 rooms and suites. The distinctive character and charm of this elegant hotel blends efficiency, comfort, luxury and privacy into absolute harmony - perfect for both business and leisure travellers. It is equipped with all the facilities and modern conveniences that discerning travellers have come to expect. Breakfast can be enjoyed at Mokolwane Bistro offering a sumptuous international buffet. The Executive 5th floor, with the exclusive Executive Club Lounge, offers the travelling executive unsurpassed business services. Guests also have access to the casino, dining, and variety of recreation facilities, as well as the magnificent banquet and convention facilities of the Gaborone International Convention Centre (GICC). Hotel features (188 rooms) 49 Deluxe twin rooms, 90 Deluxe queen rooms, 34 Executive rooms, 5 Premier suites, 8 Executive suites, 1 Presidential suite and 1 Special assistance room. Smoking and non-smoking rooms available. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Hotwire, Expedia, Orbitz, Booking.com, Travelocity, Agoda, Priceline and TripOnline SA so you can book your Peermont Walmont at The Grand Palm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Peermont Walmont At The Grand Palm Hotel Gaborone