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“Excellent, if pricey, experience in Luanda!”

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EPIC SANA Luanda Hotel
Ranked #1 of 39 Hotels in Luanda
Certificate of Excellence
Reviewed August 10, 2013

Prior to my first (and thus far only) trip to Luanda, I had heard all kinds of horror stories from colleagues who had worked there- hotels that routinely had no hot water, or no water at all, for hours on end, unfriendly staff, decaying facilities and rooms, etc. And all of this at the kind of prices that routinely make Luanda one of the world's most expensive cities. So imagine my friends' and my pleasant surprise to check into a beautiful, modern hotel where everything worked, the staff were at least civil, and the quality of everything was very high! Make no mistake, you get what you pay for here, and it is by no means a bargain. However, in the context of other offerings in Luanda, this is a gem. The pool area is beautiful and has a distinctly Miami-ish feel to it, the food is all very good (but pricey- a lunch of grilled octopus with roast potatoes was $45!), the rooms are immaculate and the entire hotel is five-star. If you're in Luanda, this is the place to stay! No ratings for spa or breakfast as I didn't experience either, and we were guests so also no comment on value, although from what I saw of their prices vs prices around Luanda, it's probably reasonable- just bear in mind that EVERYTHING in Luanda is VERY overpriced.

Room Tip: Some rooms are ocean facing, others are not. The view from the ocean-facing ones isn't superb...
  • Stayed: November 2012, traveled with friends
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Thank khoff77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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145 - 151 of 289 reviews

Reviewed August 4, 2013

Rooms are nice and restaurants good but the service is very poor:
- many do not speak English,
- wifi did not work fine in my room,
- laundry returned late, hanged instead of folded and badly ironed,
- I called the reception but they did not answered,
- I asked 3 times to get something fixed in the bathroom, they never came
- I was still working on the first course that they brought me the second course, I ate it cold

  • Stayed: July 2013, traveled on business
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5  Thank AV_madrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2013

The Epic Sana is a true five-star hotel with great amenities, great restaurants and an overall pleasant and lively atmosphere. Unfortunately service seems unreliable -- front desk was friendly and efficient while the mezzanine bar was sub-par.

  • Stayed: July 2013, traveled on business
    • Value
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Thank HNDAC2PG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

You do not expect to see a chic and contempory hotel such as Epic Sana in Luanda. No expense spared on fixtures and fittings. Service can be crazy at times but having stayed here for 3 one month stays since January it is getting noticeably better. The staff so friendly especially the Girl from Portugal who manages the breakfast crew. Model/BP chose well for our time in Luanda.

Stayed: June 2013, traveled on business
1  Thank Barneswallisred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013

And despite the fact that most of staff don't speak English very well they are at least trying and are not hanging up on you when ordering room service, or just ignore you. When the right attitude is there it's easier to accept some mistakes and misunderstandings. Keep up the good work!

Stayed: July 2013, traveled on business
Thank Jonas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013 via mobile

Great Hotel To stay. Everything works. Expensive as all Services in Luanda but You get what You pay. Great Gym. Very good Breakfast buffet. If You pass time in The Hotel take your time also at The pool. Has amazing views over The City And The bay.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank PepeGoteras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2013

Two night stay only. Probably the best you can get in town, rooms very comfortable and spacious. Service is good but everything VERY expensive - beyond fair value for money!! Only had our first dinner at hotel, thereafter all meals elsewhere.

Stayed: May 2013, traveled on business
1  Thank Horst F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about EPIC SANA Luanda Hotel

Address: Rua da Missao, Luanda, Angola
Phone Number:
Location: Angola > Luanda Province > Luanda
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 39 Hotels in Luanda
Price Range: $448 - $586 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — EPIC SANA Luanda Hotel 5*
Number of rooms: 288
Official Description (provided by the hotel):
EPIC SANA Luanda Hotel offers 219 rooms and 19 suites. For business or extended stays, the hotel offers 50 SANA Residence one-bedroom and two-bedroom serviced apartments. Food and beverage facilities include 5 restaurants and 4 bars. An extended Wellness Club & Spa offers an array of facilities, including outdoor/ indoor swimming pools, Turkish bath, sauna, Jacuzzi, Vichy shower, spa treatments and massage service. The hotel meeting and conference centre has nine meeting rooms and boardrooms. ... more   less 
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