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“Nice but Needs Improvement”

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EPIC SANA Luanda Hotel
Ranked #1 of 40 Hotels in Luanda
Certificate of Excellence
Los Angeles
Level 6 Contributor
108 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Nice but Needs Improvement”
Reviewed April 12, 2012

The hotel markets itself as a 5 star hotel. As of my stay, I would rate it a solid 4 stars, with the potential for 5. The hotel is still in the process of the soft opening as many of the public areas were not open yet (only one restaurant is open of the 5 or 6 planned, the spa is not open, the fitness center is not open). Some good and bad points listed below:

Good - The hard product. It is a brand new hotel and has a great ambience. Rooms are nice and comfortable, overall public spaces are very nice, fitness center is large with much equipment, although not open yet. Pool area was also great. The pool is not huge, but offers a decent amount of seating and great views of the harbour.

Good - Reception staff are very nice, friendly, and helpful. They all speak English too, which for a 5 star hotel marketing itself to business travellers, is a must. Pool staff were also very nice.

Good - Breakfast Buffet. Included in the room price, food display, taste, and quality was top notch.

Bad - Housekeeping's understanding of certain things. I had a "Do not disturb" sign hung on my door for 2 days and on each day housekeeping ignored the sign and went in to clean my room. While I give them credit for doing their jobs well, I was not happy at the interuption or privacy. What is the point of that sign if housekeeping does not know what it means?

Bad - TV channel choices. This was the first metropolis luxury hotel that I stayed in that did not have news channels on the TV. Just 6 channels of random programming to include Biography Channel, NatGeo, MTV, Trailers, and Smash Hits. For a hotel like this, they should at least have CNN, BBC World News, and or Al Jazeera News.

Bad - Restaurant Staff language skills. As I mentioned earlier, as a marketed 5 star hotel, staff should speak English. Only the restaurant manager spoke English, which made it difficult when asking for things. That being said, the staff were all friendly and hard working.

Overall, I would recommend this hotel. You will have a comfortable stay. There is much room for improvement to get to international 5 star levels but I think they are on the right track. BTW, Luanda is one of the most expensive cities in the world. A soda costs USD8.00 at this hotel and a bag of chips USD9.00. Expect to pay extravegant prices.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank nep1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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285 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
London, United Kingdom
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 31, 2012

Stayed at the Epic Sana in Luanda on a recent business trip based on local recommendations. Though expensive - like most things in Luanda - I thought it was very good. Good rooms, service oriented staff, excellent location, reasonable wifi throughout, reasonable food. I'd definitely stay here again.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank sgpontus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Level 4 Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 17, 2012

I stayed at the Epic Sana during a business trip and I was told that the hotel is the best in Luanda - I have only seen one other hotel but this hotel definitely has it all: nice room, comfortable beds, great bathroom and good food. Pool area is nice too - with comfortable lounge chairs and good towels. Luanda as a city can be quite tiring but the Epic Sana is an oasis to return to.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank ctg004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herzlia, Israel
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 7, 2012

the best solution for any traveler in Angola. i highly recommend Epic Sana for any trip for any reason you may have to Luanda.

Room Tip: if you are on a long stay - take on of the apartments in the hotel, with kitchen, rooms and a salon!
See more room tips
  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Tom_Israel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed February 7, 2012

The best hotel in Angola, with the best food around. Probably you will make more business at the hotel's lobby than all over Angola just from the business men you'll meet here.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tomer_Nuni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 22, 2012

- has most, if not all, of the trappings of a five-star hotel
- firm, very comfortable beds
- excellent buffet breakfast
- decent outdoor pool
- not all restaurants and facilities were opened at the time of my stay (Jan '12)
- not all reception staff speak good english, but try to be helpful nonetheless
- didn't have ironing boards, but could provide an iron on request

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Petrescu87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luanda, Angola
Level 6 Contributor
200 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed January 6, 2012

Pros : beautiful contemporary building, modern equipment and furniture , good central location
Cons : at the time of visit only part f facilities and restaurant were open, staff still at the beggining of their learning curve

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Olivier B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about EPIC SANA Luanda Hotel

Property: EPIC SANA Luanda Hotel
Address: Rua da Missao, Luanda, Angola
Phone Number:
Location: Angola > Luanda Province > Luanda
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 40 Hotels in Luanda
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — EPIC SANA Luanda Hotel 5*
Number of rooms: 288
Official Description (provided by the hotel):
EPIC SANA Luanda Hotel offers 219 rooms and 19 suites. For business or extended stays, the hotel offers 50 SANA Residence one-bedroom and two-bedroom serviced apartments. Food and beverage facilities include 5 restaurants and 4 bars. An extended Wellness Club & Spa offers an array of facilities, including outdoor/ indoor swimming pools, Turkish bath, sauna, Jacuzzi, Vichy shower, spa treatments and massage service. The hotel meeting and conference centre has nine meeting rooms and boardrooms. ... more   less 
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