The hotel markets itself as a 5 star hotel. As of my stay, I would rate it a solid 4 stars, with the potential for 5. The hotel is still in the process of the soft opening as many of the public areas were not open yet (only one restaurant is open of the 5 or 6 planned, the spa is not open, the fitness center is not open). Some good and bad points listed below:
Good - The hard product. It is a brand new hotel and has a great ambience. Rooms are nice and comfortable, overall public spaces are very nice, fitness center is large with much equipment, although not open yet. Pool area was also great. The pool is not huge, but offers a decent amount of seating and great views of the harbour.
Good - Reception staff are very nice, friendly, and helpful. They all speak English too, which for a 5 star hotel marketing itself to business travellers, is a must. Pool staff were also very nice.
Good - Breakfast Buffet. Included in the room price, food display, taste, and quality was top notch.
Bad - Housekeeping's understanding of certain things. I had a "Do not disturb" sign hung on my door for 2 days and on each day housekeeping ignored the sign and went in to clean my room. While I give them credit for doing their jobs well, I was not happy at the interuption or privacy. What is the point of that sign if housekeeping does not know what it means?
Bad - TV channel choices. This was the first metropolis luxury hotel that I stayed in that did not have news channels on the TV. Just 6 channels of random programming to include Biography Channel, NatGeo, MTV, Trailers, and Smash Hits. For a hotel like this, they should at least have CNN, BBC World News, and or Al Jazeera News.
Bad - Restaurant Staff language skills. As I mentioned earlier, as a marketed 5 star hotel, staff should speak English. Only the restaurant manager spoke English, which made it difficult when asking for things. That being said, the staff were all friendly and hard working.
Overall, I would recommend this hotel. You will have a comfortable stay. There is much room for improvement to get to international 5 star levels but I think they are on the right track. BTW, Luanda is one of the most expensive cities in the world. A soda costs USD8.00 at this hotel and a bag of chips USD9.00. Expect to pay extravegant prices.
- Official Description (provided by the hotel):
- EPIC SANA Luanda Hotel offers 219 rooms and 19 suites. For business or extended stays, the hotel offers 50 SANA Residence one-bedroom and two-bedroom serviced apartments. Food and beverage facilities include 5 restaurants and 4 bars. An extended Wellness Club & Spa offers an array of facilities, including outdoor/ indoor swimming pools, Turkish bath, sauna, Jacuzzi, Vichy shower, spa treatments and massage service. The hotel meeting and conference centre has nine meeting rooms and boardrooms. ... more less
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