I am very grateful that the front desk was able to arrange a rate that fit my company's per diem; and they were always helpful. The workout facility was good, and happy that I had a place to work out. However, there are a few things that need improvement. There is a broken treadmill in the gym. Not bad if the gym is empty. There was also some improvements in the bathroom, such as a shelf that needed to be repair. The worse was the restaurant. I went there once. First you have two options, expense buffet, or highly priced fixed menu. I opted for the fixed menu. However, when I was seated, the head waiter (well he was the only one wearing a jacket, so I assume he is the head waiter) was down my throat about what I wanted, even before I looked at what was on the menu. I explained that I needed a minute. After 10 minutes, I walked out. He was no where to be found. I mentioned the bad service to the gentlemen at the door, and indicated to the manager on the stairs that I was unhappy. I even asked the reception man if I can avoid the service in the restaurant and have room service deliver the lamb. He referred me to the restaurant. To give an indication of elapsed time, a guest that walked in right behind me the first time was done and leaving. My seat wasn't cleared, so I sat back down. The waiters helped the others around me, some sat after me. But no one noticed a woman sitting alone looking around waiting for food? The head waiter came back and asked if I was ready. I ordered the fixed menu. He came back 5 minutes later and asked if I was ready. This is after I asked if he understood English, and he said yes. I said the menu was fine and to place the order. I also asked for the manager. I got another waiter that asked if I was ready to order. I finally did get the lamb. It was okay, but really not worth the trouble and the high price. I want to also say that the second waiter seemed to want to help and appeared to know what to do when he couldn't help.
The hotel has a bar/restaurant down the street. The food isn't better than the hotel's but it is cheaper, people are more willing to help.
In conclusion, I would stay here again, but not eat in the restaurant. If I got good service at the restaurant, I would give this an above average rating.
- Official Description (provided by the hotel):
- The Skyna Hotel Luanda is a modern hotel present in the Angolan Capital since 2009. We now also focus on internationalization and Portugal is the first country that we are present. We are the first Angolan chain of hotels to venture abroad and we want to create an exchange between the know-how and best practices of Portuguese hospitality and the warmth and joy of the Angolan people. The Skyna Hotel Luanda has three bars (one for smokers, one for supporting conferences, serving light meals), and a buffet restaurant. It has 220 double rooms, 11 suites with 100m2 each and a penthouse apartment, 4 apartments T1 and two apartments T2, with room service 24 hours a day. The rooms are equipped with electronic locks, a private bathroom, hairdryer, air conditioning, safe deposit, telephone, television and mini bar. The reception is available 24 hours a day with currency exchange. It also has rent-a-car, own laundry, tobacconist, travel agency with support for local services, and free garage parking. Ideal for meetings and press conferences, the hotel has several multipurpose rooms and a business center. For relaxation, the Skyna Hotel Luanda offers to its customers a health club with massage, aesthetics, beauty and hairdressing services as well as a fully equipped gym with panoramic views over the city of Luanda. Visitors and hotel guests enjoy free Internet via WIFI throughout the hotel. A great space for fun and work. Enjoy! ... more less
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