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“Stupid Payment Policy”
Review of Skyna Hotel Luanda

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Skyna Hotel Luanda
Ranked #6 of 39 Hotels in Luanda
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Stupid Payment Policy”
Reviewed March 28, 2012

I will never stay at the Skyna ever again. Worst experience ever. Apart from their cash policy for all extra's or an upfront cash deposit to cover all incidentals, i was rather surprised that such a new hotel had drainage problems and had to endure a four day stay showering ankle deep in my own shower water. At those Luanda prices, that was the last straw. Management didn't seem to worried about my unhappiness with the situation. Hadn't they taken my full payment upfront I would definitely have moved out on the second day.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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142 reviews from our community

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Rating summary
  • Location
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cape Town Central, South Africa
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 28, 2012

On my recent trip to Luanda our business partners in Luanda booked me at Skyna Hotel. They paid the first night's accommodation costs. Having stayed there before I convinced a colleague to also stay at the same time. He booked through a travel agent. When we checked in at the hotel they immediately charged the four night's accommodation to my colleague's credit card. After a rather average but expensive dinner in the hotel that night, he was told he would have to pay cash for the dinner and all future extras during his stay. The next day, I was also told I had to pay cash for any other services except accommodation. We obviously argued with the manager that this was not normal international hotel practice but he was adamant that since 2 guests left last year not paying for extras on their bill, this was now the hotel's policy. Needless to say, we never used any facilities in the hotel again during the 4 days we were in Luanda. We also noticed that there seemed endless arguments between reception staff and guests which didn't surprise us. While the hotel offers average service & comfortable facilities at the usual exhorbitant Luanda prices, you need to decide if you want to be carrying around a pocketful of money to pay for your extras during your stay.

  • Stayed March 2012, traveled on business
    • Value
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Helpful?
1 Thank trevor066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Luanda hotels

New York City, New York
1 review
Reviewed March 1, 2012

I would rate this hotel no better than a 1-2 star. While its price (+350/night) is suggestive of a good quality hotel, that is not the case. The hotel is mediocre at best, with poor room service, and very little selection beyond the overpriced buffet for both lunch and dinner (unless you eat in your room). Room service typically consists of multiple phone calls before they "agree" to bring your food, with a ridiculous preoccupation about payment (why not just charge it to the room), and no seeming communication between phone calls to room service, so your order may or may not resemble what you ordered. As for calling for a cab, forget it. They will give you the phone numbers of companies, and direct you to call. Their definition of a doorman is literal........opens the door, nothing more. Concierge service.........where? Direct phone calls --- forget it. You must call the reception each time you want to call to ask them to give you a line, and they may or may not answer the phone. It is all incredibly frustrating. The beds are nothing special, and the fitness center is adequate. With more hotels being constructed in Luanda, this hotel is in for a rude awakening.......I'll never stay there again!!

Room Tip: high floor with view of the sea.
See more room tips
  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Gerard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pak Kret, Thailand
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed November 19, 2011

I stayed a couple of nights at Skyna this week. It was my first time in this Hotel for my business trip. I have stayed in Alvalade and Golden Park Hotels in Luanda before. Skyna had great buffet for breakfast. Loved the bread and pastries and the strong dark coffee as well. Beds were comfortable, room was clean during my stay. i stayed on the 9th floor so it was not very noisy. I was also death tired after 14 hrs flight and trying to adjust to the 6 hours earlier. Bar Samba had friendly staff and their coffee was excellent too. Had a couple of beer on ourlast night and bar tender gave us a taste of Amarula for free. I had a kick out of the little rolling brush to clean your shoes in front of the elevator. I enjoyed my stay in Skyna and would push to get back to this Hotel if need to come back to Luanda.

  • Stayed November 2011, traveled on business
    • Value
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Helpful?
2 Thank ortiza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
209 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 489 helpful votes
Reviewed November 14, 2011

New and fresh, Skyna is a good hotel in Luanda city centre. Friendly staff, good location.
Of course this hotel too has some of the common Angola hotel problems...;
Breakfast is good and with lots of variety, while the lunch buffet is disappointing and if possible, avoid it and go somewhere else!
Room service is slow – plan to wait for an hour and take it as a pleasant surprise if you get what you ordered, it is a bit of jeopardy!
Unfortunately you can not order breakfast with room service, you have to eat in the restaurant.
Laundry service is good.
Gym is ok.
Internet comes and goes (Angola style…) but is much more reliable than at the hotel Tropico.
There are several new hotels under construction in Luanda, but I think Skyna is a good choise and will return.

  • Stayed October 2011, traveled on business
    • Value
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Helpful?
4 Thank Ducati40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Level Contributor
72 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed November 1, 2011

But everything is expensive in Luanda. Skyna Hotel is a reasonable hotel in a city with prices out of control. After discounting all the peculiarities of Luanda, it is ok to stay there. Staff is friendly, facilities work. And it has a competitive price, as long as you don´t compare what you are paying for with what the same money would allow you to do in Paris or London.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank alexandrebrasil1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Brit
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 29, 2011

The Skyna hotel ( Pronounced Skeenah Or Skiner) is a fairly new complex 1 – 2 years, located about half a mile from the major company offices on the sea front. The hotel would most likely rate three stars if it was in Europe.

My room was spotlessly clean but had a slightly damp odour to it. In Africa, things either happen or they don’t. If they do, it’s a bonus, this seemed to be the case at the Skyna. The room had free wi-fi which worked about 50% of the time. A free safe was included, which was not bolted down to anything. The sink would not hold water & the shower hand spray would not work. A mini-bar with three bottles of water & a can of beer was included but not replenished. Tea / coffee making facilities included. The last place I stayed in Luanda, had a mosquito net on the bed & a couple of cans of insect killer, which I would blast the room with as I left for the office on a morning. This was not the case here, but to be fair, the room was bug free. Sound proofing was not too good allowing the guest to be entertained by the sound of traffic below. One form of Angolan entertainment is to remove the silencer from ones motor cycle, & then see how many car alarms can be activated by the resulting racket.

Breakfast was OK & included in the room rate. However, eating lunch or dinner in the restaurant was quite expensive at around $70 per plate. An ex-pat told me of a nearby bar that does more reasonably priced food, but I did not fancy the trip after dark. Beer from the bar was regular hotel price. Room service was available, but I was informed that the food was usually cold by the time it made it to your room, so I did not bother.

Staff on the whole were friendly, with varying English skills. A rudimentary grasp of Portuguese goes a long way here.

To sum up, OK for a short business trip, but the place would wear a bit thin after a week. At nearly $400 per night, it is somewhat expensive, but this is the norm in Luanda.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cryogenic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Skyna Hotel Luanda

Property: Skyna Hotel Luanda
Address: Avenida de Portugal N0 29 | Ingombotas, Luanda, Angola
Location: Angola > Luanda Province > Luanda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 39 Hotels in Luanda
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Skyna Hotel Luanda 4*
Number of rooms: 237
Official Description (provided by the hotel):
The Skyna Hotel Luanda is a modern hotel present in the Angolan Capital since 2009. We now also focus on internationalization and Portugal is the first country that we are present. We are the first Angolan chain of hotels to venture abroad and we want to create an exchange between the know-how and best practices of Portuguese hospitality and the warmth and joy of the Angolan people. The Skyna Hotel Luanda has three bars (one for smokers, one for supporting conferences, serving light meals), and a buffet restaurant. It has 220 double rooms, 11 suites with 100m2 each and a penthouse apartment, 4 apartments T1 and two apartments T2, with room service 24 hours a day. The rooms are equipped with electronic locks, a private bathroom, hairdryer, air conditioning, safe deposit, telephone, television and mini bar. The reception is available 24 hours a day with currency exchange. It also has rent-a-car, own laundry, tobacconist, travel agency with support for local services, and free garage parking. Ideal for meetings and press conferences, the hotel has several multipurpose rooms and a business center. For relaxation, the Skyna Hotel Luanda offers to its customers a health club with massage, aesthetics, beauty and hairdressing services as well as a fully equipped gym with panoramic views over the city of Luanda. Visitors and hotel guests enjoy free Internet via WIFI throughout the hotel. A great space for fun and work. Enjoy! ... more   less 
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