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“Pretty amazing!!!!”

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The Kingdom at Victoria Falls
Ranked #14 of 16 Hotels in Victoria Falls
Bonnyrigg, United Kingdom
1 review
“Pretty amazing!!!!”
Reviewed February 16, 2013

To start with, a standing ovation to the restaurant staff and a duty manager called Snikiwe (sp)- the guys made genuine efforts to ask and follow up on everything that we enjoyed at the hotel, especially the diners. Great staff and smiles!!!!! Good reception. A great facility located near the Falls, I would say less than 1 km and you can simply walk there. Less of the TVs in the rooms which need upgrades, rooms are very clean. For the 3 nights I stayed, my family enjoyed our booked activities and great meals. Whoever is the big manager, please look after the guys because you have a great, really nice,team! Will be back end of year!!

  • Stayed February 2013, traveled with family
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Helpful?
Thank brtedss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Michigan City, Indiana
Level Contributor
414 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed February 15, 2013

Hotel staff made our 2-night stay very easy. Everyone was so friendly and cheerful, asking about how we were enjoying our stay and what they could do for us. They seemed to like being at work and assisting hotel guests. This is a great location - a very short walk to fabulous Victoria Falls. We also enjoyed the common areas especially the pool. Wi Fi was fast. Two negatives - very limited facilities for dining as the hotel buffet in the evening is expensive and other choices in the hotel are dated. Biggest negative: just outside hotel gates - when walking into town or to the falls - we were badgered by locals to buy their carvings, bowls, etc.

  • Stayed January 2013, traveled with friends
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Helpful?
Thank Consultcinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 3, 2013

We stayed at the Kingdom Hotel for one night in January 2013 to visit the falls.

Airport transfer was not included in the room rate so we had to arrange individually. The hotel directed us to "Falcon Safaris" offering a pricy (60 USD for 2 persons) but reliable pick-up service. Be prepared that Falcon staff goes on and on offering all kinds of activities on the 20 min drive to the hotel.

Check-in was efficient and reception staff friendly. The whole hotel complex is huge but everything feels kind of run-down. The artificial lake was a dump full of algae and therefore a mosquito hatchery. Minibar and mosquito-nets were missing in the room, the balcony was full of dead insects. However, the a/c and bathroom facilities were working fine and the bed was clean.

Of the hundreds of rooms only few were occupied what gave the hotel a creepy atmosphere. In the big breakfast room dozens of waiters were standing around a single occupied table.

The hotel's only big advantage justifying a 3 points rating is its location. Through the back gate it's only a short walk to the entrance of the Victoria Falls National Park. We could also go on a walk to some baobab trees from the hotel.

Altogether "The Kingdom" is definitely not the "luxury" property it's claiming to be, however for our one night stay and given the situation in Zimbabwe the place was quite alright.

  • Stayed January 2013, traveled as a couple
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Helpful?
1 Thank Cocomandel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uppsala, Sweden
Level Contributor
49 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 24, 2013

The service in general was average, The staff outside the hotel's doors (carrying the bags, opening the gate etc.) were very friendly, funny, helpful plus honest about prizes. The waitors and receptionists brought down the overall review. The restaurant had a nice atmosphere and live local music. Our room was nice and clean with mosquitonets. Close to both town and the fall.

  • Stayed September 2012, traveled with friends
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Helpful?
Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin, Australia
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 23, 2013

We stayed here for 2 nights whilst visiting Victoria falls. Short walk to the falls. We found the staff very friendly and helpful. The rooms are nice and spacious and comfortable. Clean hotel with modern amenities. Across in the park we were able to watch the baboons play. Would definitely stay again.

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
Thank Samantha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 23, 2013

We (my family) 3 days including Christmas at Kingdom hotel and i must commend the stuff for bending over backwards trying to please their guests. We had a family room which was quite specious as we have a 3 year old. The atmosphere and the whole environment was something i would go back to any other day given the chance. Deff a place to go to :).

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
Thank NosiJohannesburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 19, 2013

Stayed at The Kingdom with my 2 adult children for 1 week, part of a month long trip in Africa. I chose the hotel based upon its location.
The pros:1. Location-right in Victoria Falls you can walk there through the back gate of the hotel, although I recommend the tourist police escort you as you will be accosted by the locals hiding in the bush waiting to sell you their wares.
2.The women working at the excursion desk. Definitely use the hotel services and book your excursions through them. It is easy and very inexpensive! We did 2 excursions a day...safaris,day & night, helicoptor tour over falls, walking tour of falls, elephant ride, lion walk etc.. (we also did devils pool, however hotel does not book this but they will direct you to hotel next door)
3. I thought the food was o.k. We could always find something at the buffet that we could eat. Plus, at many of the excursions they are feeding you great meals!
4. Wildlife - it was so much fun watching the baboons running right outside our balcony or on the grounds of the hotel, I was easily amused!!

Now for the cons:
1. STAFF- yes I put that in all caps on purpose! We were joking most of the trip about how we were feeling taking our malaria medication Malarone-(it can give you psychotic dreams and make you feel somewhat like a zombie.) we decided the entire staff at this hotel is taking mass quantities of Malarone!
The evening that we checked in I went to the concierge desk and asked where the nearest ATM was since the hotel's ATM was no longer functioning, (and didn't look like it had worked in quite a few years) it was like a game of 20 questions with this woman. When I finally get the directions from her, which was about 1/2 block from the hotel and I am steps from the door she then tells me it would be "safer" to go in the morning. Could she maybe have mentioned that first???
2. Service-you will need to know that if you need to break your bills down and get change from the desk you will need to do this in the morning. They receive their money early and when they run out they can no longer break bills for you.
Also, don't ask for ice...I realize this is totally an American thing... (We amercans need our drinks cold) and when my son when down to the bar with his ice bucket and tip $ he was met with hostility!
Overall, the location of this hotel is great, rooms are clean, food. Is adequate. If they could just do something about their staff...like fire 98% of them and start over with new personnel!! :)

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
1 Thank kfuller26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Kingdom at Victoria Falls

Property: The Kingdom at Victoria Falls
Address: 1 Mallet Drive, Victoria Falls, Zimbabwe
Location: Zimbabwe > Matabeleland North Province > Victoria Falls
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Victoria Falls
#8 Spa Hotel in Victoria Falls
#9 Family Hotel in Victoria Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Kingdom at Victoria Falls 3*
Number of rooms: 294
Reservation Options:
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Also Known As:
The Kingdom At Victoria Falls Hotel Victoria Falls
Kingdom Hotel Zimbabwe
Kingdom Hotel Victoria Falls

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