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The Victoria Falls Hotel
Ranked #7 of 16 Hotels in Victoria Falls
Certificate of Excellence
Reviewed June 26, 2014

The predominant reason for all the tourist business the region are the Mosi-Oa Tunya. The Victoria Falls.
A stay at the Victoria Falls Hotel has to be another reason.
The colonial history and the location combine to make this a 'must do' attraction.
Over the years I have either impressed or very disappointed by old colonial hotel stays. As we tend to stay for a few days minimum any gloss can and will fall off quickly
Thankfully, and impressively the VFH falls into my first rate category. The service, amenities and the attention to detail are to be commended.
One must keep in mind the reason for the existence of the hotels, town and all other aspects to living in this area rotate around Tourism - with a capital T.
The staff are wonderful characters each representing the VFH whether they be gardeners, porters or management etc.

Our Deluxe room was nothing outstanding. Comfortable, original features maintaining the era of the building. However the view towards the falls with its spray, rainbows and big picture effect is perfect. Watching the Warthogs on the lawns from the Juliet window is also a treat.

The level of service compliments and value adds to the accommodation.
Many of the visitors to VFH are package tourists using the hotel as a base for excursions all over the African land. Trips into Zambia, Botswana are all accessed from this location. So for many the room is the end of the day respite and refreshening station.
We travel differently, wanting to experience the locale through activities and our accommodation.
As such we spend considerably more time within the hotel permitting us to we watch and assess the systems, the roles and the desire of the establishment to please.

Dining
I would recommend The Terrace for AlaCarte Dinner rather than the buffet at Jungle Junction.
Food offerings include a good selection of local game, which was beautifully cooked and presented by the kitchen staff. All staff here are so approachable that I had a conversation with the head Chef regarding some of the food.
If you are not satisfied the issue must be raised with the respective attendant.
Breakfasts at JJ are fantastic as you can begin your day with a cool glass of Champagne to accompany the large selection of quality food on offer. The eggs chef is a blessing.
The staff again are wonderful.
Wine
The selection is varied and reasonably priced. In fact the general prices of items within the hotel are the same as the prices out in the township and it's shops. The Graham Beck Shiraz was most enjoyable by candle light on the Terrace.

The longer you stay the more the staff see you and begin to strike a hotel friendship. With some fabulous names, for instance Happiness who serves in the pool area it is easy to just slip into a relaxed position. If you require anything - ask. This is a fine proud hotel and they will go as far as possible to make your stay pleasurable and memorable.
Would recommend a stay for 3 or 4 days minimum.

Negatives
Annoying issue is the WiFi connectivity. You are granted an allocation of 600mb but you are not informed of your usage until it drops out. At this stage you have to ring for another password and obtain you next 600mb. The management would (I assume) have their rational for the limitation but as a high user running 2 portables the calls for the new passwords can be irksome. The limit may suit emails and checking your online requirements.
Noisy old school Airconditioner.
High sided step in bath with shower over. Not too many visitors would have time for a bath.


Truly a world class hotel where you are made to feel part of the experience.

  • Stayed: May 2014, traveled as a couple
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3  Thank NoelDPage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,192 - 1,198 of 2,419 reviews

Reviewed June 23, 2014

The hotel was lovely in its setting but the rooms were dark and crowded. However, that is forgivable but was not was the inedible food which was vile and unhealthy. There was virtually nothing to eat, we actually had our guide take us to a Supermarket to buy food. This was a shame and after three days we could not wait to leave to get a decent meal.

Room Tip: Be prepared to either go hungry or spend time ahead of your trip figuring out where it is safe to ea...
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  • Stayed: June 2014, traveled with family
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7  Thank dogrescuerGreenwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

Very special old hotel and we thought it was wonderful. Lovely rooms - we had interconnecting and they were large and spacious. Pool area was lovely and nice lunch by the pool. Warthogs running around was funny. High tea was expensive but sort of a tradition so we ate all the cakes and enjoyed them all. The view of the mist is great and its an easy walk to the falls from the Hotel. Staff were very friendly.

  • Stayed: January 2014, traveled with family
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3  Thank RM47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2014

We travelled as a group of four friends and had a most comfortable stay. The service was good, rooms and linen clean and buffet dinner and breakfast very good - good selection, beautifully presented and really tasty. The only downside was the en-suite bathroom - renovated but not to a high standard - aircon also outdated.

  • Stayed: May 2014, traveled with friends
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2  Thank Lorraine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2014

Having high tea on the veranda overlooking Victoria Falls has to be one of the most refined while roughing it activities around. This hotel has been meticulously maintained and the staff couldn't be more accommodating. Hearing the thunder and seeing the smoke from the falls is exhilarating.

Room Tip: Facing the falls!
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  • Stayed: June 2014, traveled solo
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1  Thank NantucketJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2014

The Victoria Falls hotel continues to give good friendly service. The room was clean, fantastic linen. The buffet breakfast was good. The buffet dinner was the same every day with no specific vegetarian dish. I think for 5 star hotel the food quality and variety was not up to the star rating and the price paid.

  • Stayed: May 2014, traveled as a couple
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2  Thank cookekiddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2014

It was nice to be greeted with a cool washcloth and ice cold lemonade upon arrival. Excellent customer service, great breakfast buffet, dinner on the Stanley Terrance was nice. Very clean, all staff were welcoming and helpful. Room was small, drapes tattered, would have thought the hotel would have replaced them before being so worh out along the edges. It was a short walk to some markets in town and a nice walk to the falls.

  • Stayed: May 2014, traveled with friends
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2  Thank sumier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Victoria Falls Hotel

Address: 1 Mallet Drive, Victoria Falls PO Box 10, Zimbabwe
Phone Number:
Location: Zimbabwe > Matabeleland North Province > Victoria Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Victoria Falls
#3 Romantic Hotel in Victoria Falls
#4 Business Hotel in Victoria Falls
#6 Family Hotel in Victoria Falls
#7 Luxury Hotel in Victoria Falls
Price Range: $415 - $606 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Victoria Falls Hotel 5*
Number of rooms: 161
Official Description (provided by the hotel):
For more than a century, The Victoria Falls Hotel has been the address of choice for Royal Families, statesmen, celebrities and discerning travellers as it occupies a fine location from which to explore the magical wonders of untamed Africa. From the thundering Victoria Falls at its threshold, to the big 5 that roam freely less than 5kms away, the “Grande Dame” provides an experience like no other. Less than a ten minute walk away from the Victoria Falls Rainforest, this is one hotel that can truly claim to be unique.The Victoria Falls Hotel’s grand Edwardian architecture evokes the spirit of a bygone era. The courtyard and entrance completed in 1915, with flowering shrubs, palms and stately mango trees picturesquely reflected in the water lily ponds. The chic elegance of the marble floored reception area sets the tone for the style and sophistication synonymous with The Victoria Falls Hotel. Many a guest has marveled at the magnificent views seen from The Victoria Falls Hotel and the experience begins with the sun rising beneath the mist of one of the seven natural wonders of the world. Combining old-fashioned, traditional elegance with warm and welcoming decor, the main lounge provides a perfect backdrop for relaxing with friends, whilst the Bulawayo Room offers serenity and seclusion in surroundings of exceptional comfort and luxury. There’s a well-appointed curio shop specializing in colonial memorabilia. The Palm Lounge, bright and cool, is a quiet and secluded corner in which to relax, read or write. Throughout its many corridors and alcoves, the hotel’s long and fascinating history is depicted through photographs, posters and artistic impressions, reflecting the past glories of the empire. The quaint Chapel, built in 1929, has been the venue of many weddings and The Victoria Falls Hotel remains a favourite destination for honeymooners from around the world. Echoing its glorious past, The Victoria Falls Hotel’s traditional rooms and suites are truly a 5 star experience. Style and sophistication are trademarks of the hotel’s executive suites, which are luxuriously appointed with decor being warm, inviting and rich with tradition. Deluxe guest rooms are spacious, well-appointed and furnished in traditional Edwardian style with an "out of Africa" feel. All rooms are air-conditioned with every modern amenity including digital satellite television, direct dial telephone and a personal safe. Cast-iron, roll-top bath tubs in the stables wing rooms and suites turn the bathroom into a haven of sumptuous relaxation. All three restaurants have ideal locations, making dining around the hotel a memorable experience. Lavish buffets at the casual Jungle Junction restaurant are but one of the many choices for breakfast and dinner. Stanley’s Terrace is an excellent option for light meals throughout the day and is an absolute must for the infamous High Tea served every afternoon, with spectacular views of The Victoria Falls Bridge and the Falls themselves. Later, enjoy the hotel’s legendary cocktails or a gin and tonic in Stanley’s Bar while listening to the roar of the mighty Falls. Evening dining at the open-air jungle Junction restaurant offers an unforgettable experience with a fusion of flavours of Africa. Entertainment from ethnic groups epitomises the spirit of Africa; Jungle Junction is the ideal venue for incentive groups. Enjoy dinner and dancing in the elegant, Edwardian Livingstone Room, with classic a la carte and table d’hote menus. Whilst the Livingstone Room reflects the century old hotel’s style of grandeur and opulence, the dress code has been slightly relaxed for the convenience of the guest and it is no longer essential for gentlemen to wear jacket and tie for dinner. A fine selection of wines and liqueurs are available to complement the chef’s wonderfully innovative creations. Cool off and enjoy the splendour of the glorious colonial swimming pool set amongst the beautiful landscaped gardens, overlooking the famous Victoria Falls Bridge with the Batoka Gorge below. Massage treatments are available in the airy gazebos located around the poolside or in the tranquility of the hotel’s gardens. The Pullman Suite and the Centenary Room are well-appointed with exquisite antique furnishing, adding a new dimension of sophistication to conferencing. Suitable for meetings of between 8 and 40 people, conference packages (including spouses’ programs) are available. The Victoria Falls are approximately 1,690 metres wide with an estimated 550 million litres of water per minute cascading over a 111 metre chasm. It must be highlighted that Zimbabwe has 16 out of the 19 prime viewing spots and is where you will find the "untamed" Victoria Falls Rainforest with its many winding pathways and trails. In 1855 David Livingstone, arguably the first European to see the awesome Falls, remarked "scenes so lovely must have been gazed upon by angels in their flight." The Victoria Falls have been declared a World Heritage Site and enjoy special conservation status. ... more   less 
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Victoria Falls Hotel

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