We were booked into this hotel as part of a tour group. The staff was very courteous and well trained in customer service. The room was nicer than we expected, and the AC quite effective. The bed was comfortable enough and housekeeping was excellent. A complimentary bottle of water (which could also be heated in a hot pot for tea or instant coffee) was much appreciated. Breakfast was included in our stay and had a decent variety of foods, even a chef that would cook you a custom omelette. Pretty pool, but a bit chilly. The poolside wet and dry bar was attractive, but a bit understaffed before dinner. The room was nice and quiet. Our only concern was with dinner service: a large table of us was served a la carte, but two gentlemen had still not received their dinner as most of us were nearly finished. When I politely approached staff about it, I was graciously assured the "situation would be rectified immediately", and it was. On the previous night, an entree described as being baked in phyllo dough came out wrapped in a tortilla instead, but was flavorful. Close enough to the city center to walk, though a good part of it is through dirt. Another nice perk: they accepted our left-over Botswanan Poula as payment for our tab upon check out, which saved us the step of having to exchange it back to dollars elsewhere. :)
- Official Description (provided by the hotel):
- A unique property of Moorish architecture conveniently located near town and 2km from the Victoria Falls. The Victoria Falls Rainbow Hotel offers a spectacular view of the rumbling mist, mosi-oa-tunya, meaning "the smoke that thunders". Enjoy a cocktail at the only Swim and Sip bar in town and efficient and friendly service. ... more less
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- Also Known As:
- Mercure Victoria Falls