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“Enjoyable stay”

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Elephant Hills Resort
Ranked #9 of 16 Hotels in Victoria Falls
Certificate of Excellence
Newbridge, Ireland
Level Contributor
126 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Enjoyable stay”
Reviewed December 18, 2013

I stayed at the Elephant Hills Resort on business for a conference, and was very impressed.

Despite being a large and sprawling property, service from staff was great and the hotel felt very well maintained. Rooms are fairly large with functioning air conditioning and wifi. Food in the restaurant could be better but is generally good quality.

Location is good, close enough to town, and the spray from the Falls is visible from the hotel, as are a variety of animals on the hotel grounds.

Overall a great experience.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank voehn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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563 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (164)
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English first
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 14, 2013 via mobile

The grounds were beautiful, pool and golf course were unique. You could see mist from Victoria Falls from the hotel and there were a lot of things to do close by. Staff were amazing to work with and very accommodating and animals were all over the grounds to watch. Food was great and entertainment at dinner every night was good.

Stayed December 2013, traveled on business
Helpful?
1 Thank tonyadamron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hout Bay, South Africa
Level Contributor
245 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed November 28, 2013 via mobile

This is a great mid range option for those wanting to explore Victoria falls and maybe do a day trip to Chobe National Park . The room I had was new with two flat screen tv s in each room and new bed linen etc . It looked very new and recently refurbished . Nice touches included fresh flowers in the room and a welcome fruit basket . The hotel is huge with a golf coarse a gym and large dining area . It's worth getting up early to watch the sun rise and if the falls are in full flow you can see the smoke that thunders from the hotel and walking the grounds . There is also various wildlife wandering around the grounds and keep your windows closed as monkeys like to raid the room for sugar . The food we ate for breakfast and dinner was good . The staff where extremely friendly and very helpful at all times .

Stayed November 2013, traveled on business
Helpful?
Thank JohnFinchPhotography
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Defiance, Ohio
Level Contributor
96 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 23, 2013

A little more extravagant than I am used to. Service was great; I came in one afternoon as they were doing room service on the rooms in my hallway (not my room), and the person welcomed me by name. The food in the restaurant was great. There is a place to book various activities, and they have a shuttle that will take you directly to Victoria Falls.

My room was on the 2nd floor. Baboons and warthogs are very easily spotted from the hotel (they are on the hotel grounds, especially the golf course). Outside my room, but inside the hotel, there was a hotel which was a cool but a little distracting.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lostinspace4good
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Tennessee
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 21, 2013

I hosted a conference at the Elephant Hills Resort for the second time. 200 attendees enjoyed this spectacular venue for 4 days. I was there in 2007 for a similar meeting and it was good to see the improvements since then. The hotel was busier, the food was excellent, everything was properly maintained and the air conditioning worked. The hotel staff was extremely co-operative. My guests were complimentary of the hotel. It's convenient to Vic Falls. ( You can see the mist from the hotel.) This is an exceptional venue for couples or conferences. Very helpful stall.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TnBookworm77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 18, 2013

We spent 6 nights at this charming resort. The best part was by far the service. Everyone went above and beyond to help us at every turn from taking bags to our rooms, helping us find our way around, and just checking on us during our stay. They have an amazing golf course, the grounds are well maintained, great pools, and again the customer service was excellent! The internet as mentioned was not great in our room, but we had good service in the common areas and outside our room. The shuttle service was great taking us into town. We had a large group during this stay (in the hundreds) and they met every need we had. It was neat to watch the animals like warthogs, impala, and monkeys. We saw elephants at the road.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ally H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest, Hungary
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed November 6, 2013

Let me have a subjective opinion on those who gave bad reviews of this hotel. I really-really don't understand those guys who travel to Africa, pays 100 euro / night and expect the same quality of service / internet etc like in Europe. This is simple not working in Africa. I know that for 100 euro people can already stay in Kempinsky in Europe but guys, if you want to have a Kempinsky level service in the middle of the Black Continent, please open your pocket and pay 400-500 euro/night.

And now my opinion. The hotel is simple good. The receiptionist and the other guys in the restaurant and everywhere in the hotel are very nice people. Helpful and wants you to make yourself at home. I was in the room 549 and yes!!! the bathroom should be updated but all the other equipments was fine, the internet was working well, okay it is not superfast but working. I had no problem how to stay in touch with my family.

The dishes in the buffet is really a bit monoton and repetative. The management should turn more attention on this issue. I stayed five days there and I tried all kind of diner variations. The quality of the foods are okay, nothing special but I could expect more. This is the only reason why I gave 4 points.

When I left the hotel I got a T-shirt from the receiptionist with the Elephant Hills log on it because of the long stay. The hotel is 5 km far away from the city, the shuttle bus and the driver is commuting punctually. Worth to stay there a couple of days and try the other services too.

And finaly, don't leave the door opened especialy you are accomodated to a garden view room. I left it so for 2 minutes and when I returned from the bathroom two apes was in the room. Fortunately they only wanted to steal some sugar :-)

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PhiltheGroundhog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Elephant Hills Resort

Property: Elephant Hills Resort
Address: 300 Park Way Drive, Victoria Falls, Zimbabwe
Location: Zimbabwe > Matabeleland North Province > Victoria Falls
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Victoria Falls
#6 Business Hotel in Victoria Falls
#8 Luxury Hotel in Victoria Falls
#9 Romantic Hotel in Victoria Falls
#10 Family Hotel in Victoria Falls
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Elephant Hills Resort 4*
Number of rooms: 276
Official Description (provided by the hotel):
This majestic hotel, aptly named after the gentle giant of the bush (the elephant) merges seamlessly into its natural environment. Elephant Hills Resort has 276 rooms ranging from the impressive presidential suite to cool and spacious standard rooms. All rooms are ethnically decorated creating a combination of African ambiance with comfort and elegance. Each bedroom has modern amenities including air-conditioning, digital satellite television, bar fridge and en-suite bathroom. ... more   less 
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Also Known As:
Elephant Hills Hotel
Elephant Hills Victoria Falls

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