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“Comfortable and clean”

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Elephant Hills Resort
Ranked #9 of 16 Hotels in Victoria Falls
Certificate of Excellence
Pretoria, South Africa
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Comfortable and clean”
Reviewed September 25, 2013

Execeptionally friendly and helpful staff: quiet but cheerful. Beautiful grounds with lovely swimming pool. Clean and comfortable rooms with very basic amenities. Warthogs, buck and lots more wildlife on site - pity about those pesky baboons!

Room Tip: Choose a room that faces the river or swimming pool, arther than the car park!
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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584 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (172)
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capetown
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 16, 2013

I was with a group of 20 from Malaysia.
We stayed 1 night, left for 1 night and came back again.
We wanted to leave our luggage at Elephant while we went to Chobe, this was absolutely no problem for the fantastic staff!
Such friendly service is hard to find.
Fantastic views towards Livingstone.
Only complaint is that the drinks are seriously expensive!

Room Tip: Choose a higher room, there is an indoor waterfall which can be noisy.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nico B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 4, 2013

Our family spent three nights here. The grounds are beautiful, but the rooms are very basic and have very few extras. Even though the room is very rudimentary, it is comfortable and spacious enough. The staff was friendly but not very helpful. I asked for help with a day trip and they could not help me. I asked the operator to connect me with my tour company and they couldn't do this either. It was difficult to get money changed and basically the service staff was very friendly but ineffective. All in all I would say that this resort is a little above average.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigt3232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 3 Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 4, 2013

The hotel is an old lady, but not grand. The public spaces are clean and simpily appointed with a local flare of African decor you would expect. The rooms are three star at most but are clean. The bathrooms are small and the door hits the toilet on the way in. The air con works and the TV offers SKY and CNN which is really all you need. The hotel has a mix of tourists to see the falls (most of whom paid a lot of money for a package holiday) and conferences which makes for an interesting mix in the lobby. The food is okay, the drinks are better and wine selection courtesy of south Africa. The best part of the hotel is the views from the resto and bar. It is a lovely spot to enjoy a drink and watch the sun go down. I took a walk through the golf course at sundown with wildlife out in the open. Credit to the hotel staff for keeping their end up whilst the government does everything to frustrate business in this country. One only needs to look across the river at night to see the vibrancy of Zambia and compare it to the darkness on the Zimbabwe side -stark and best seen from the bar.

Overall, it is a 3 star experence with 4 star service. After three days you could quickly run out of things to do after the falls, game drive and river boat trip.

Stayed September 2013, traveled on business
Helpful?
Thank s b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 29, 2013

We didn't frequent this trip ourselves, but sent my wife's parents there for their 40th wedding anniversary which co-incided with her mom's birthday. We arranged extra special treatment through the travel agent, Wild Horizons. Wild Horizons did a sterling job in arranging all the activities for my in-laws. Everything ran smoothly and on time. The staff at Elephant Hills were amazing and they took a simple request of a fruit basket to a spectacular surprise level. They invited my in-laws to their own special private dinner with an exclusive waiter and an extra special dinner. They treated my mom-in-law to a cultural birthday song the next morning and topped it off with a cake and all the bells and whistles! My in-laws were treated as royalty and felt as such too. We hoped for a special experience for them, but were blown away at the time and effort both WH and EH did to make this an unforgettable experience for them. Their attentiveness and their follow-through topped all expectations. They really warmed our and the in-laws' hearts and made this trip more than what we even dreamed it could be.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brq-Wfi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 28, 2013

Lovely grounds and view when opening the doors to my balcony in the morning, or sitting on the terrace at sunset. The hotel is a bit dated, I guess understandable for a hotel in a country which did not have money to spend on basics, let alone recorating a hotel. Friendly and helpfull staff, with the real Zimbabwe warmth. We only ate from the buffet, was OK, but meats sometimes a bit tough. Salads great. Breakfast good. Very quite when we visited, so calm atmosphere. If there is a conference perpahs less so.

Stayed July 2013, traveled on business
Helpful?
Thank Ronel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liskeard, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 28, 2013

If you ever need to take a break and be pampered this is the ultimate greatness. With staff at your beck and call. With Elephants only 2 feet away and swimming pools and casinos it it a great Romantic exciting experience. Great food and well you know when you get there that it was all worth the hassle to get there.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheriese O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Elephant Hills Resort

Property: Elephant Hills Resort
Address: 300 Park Way Drive, Victoria Falls, Zimbabwe
Location: Zimbabwe > Matabeleland North Province > Victoria Falls
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Victoria Falls
#6 Business Hotel in Victoria Falls
#8 Luxury Hotel in Victoria Falls
#9 Romantic Hotel in Victoria Falls
#10 Family Hotel in Victoria Falls
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Elephant Hills Resort 4*
Number of rooms: 276
Official Description (provided by the hotel):
This majestic hotel, aptly named after the gentle giant of the bush (the elephant) merges seamlessly into its natural environment. Elephant Hills Resort has 276 rooms ranging from the impressive presidential suite to cool and spacious standard rooms. All rooms are ethnically decorated creating a combination of African ambiance with comfort and elegance. Each bedroom has modern amenities including air-conditioning, digital satellite television, bar fridge and en-suite bathroom. ... more   less 
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Also Known As:
Elephant Hills Hotel
Elephant Hills Victoria Falls

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