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Rainbow Towers Hotel
Ranked #10 of 14 Hotels in Harare
Reviewed April 24, 2007

This hotel is clean, and averagly maitained. The rooms as well as other areas all around the hotel, unfotunately, havent been redone in absolutely years, and it shows. It gives kind of an oldish boring feel to it, with phones that hardly work. Room service took ages, and only to find out its the wrong order they've delivered.
The strangest bit is the Pressing service, you call them at any time of the day - or night- to request for an iron, and they say all their irons are out with other guests, BUT they could come and get our clothes and press them for us for free. I wonder why, a hefty tip perhaps? We paid bed and breakfats, breakfast closes a few mintues before 10am, and if you do make it, it consists of tea, coffee and cornflakes, if you want fruit or croissants, etc etc, you have to pay for them seperately. After the breakfast, the waitres, even after having told her our room number, we ended paying extra.

And the icing on the cake, when we were checking out, they hit us with a big breakfast bill had by a party of 7 in the restaurant, it was signed by them and put on our room bill. We were already late for our flight, had no choice but to pay. Disapointing.

  • Stayed: January 2006, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank bellefille24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 16, 2006

I was very worried on arrival in Zim , due to all the comments that you hear. However I should`nt have worried , the first face off the plane was all smiles and this did`nt stop for my entire stay. The Rainbow Towers was a great place to stay, the menus and the staff very freindly and there seemed to be a lot of painting and redecorating happening, and when I asked I was shown the new areas and all the new touches - Great
As to things not available even spending time in Harare, the shop`s were full and I did`nt experience any power cuts - even though I left JHB we had a few!
I was also told that when I return in Jan they will have butler service in place. So I will be back

  • Stayed: October 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank capman71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2006

For a number of reasons, the website to the Rainbow Towers is not yet active. I book reservations for scientists traveling there on behalf of Columbia University, and booked at this hotel when it was the Harare, Sheraton. It is the hotel at reasonable cost that our scientists prefer. I kept getting directed to travel agent sites that charges 40-50 USD more per night for a room, and they wanted the full fee in advance via bank transfer, which is irregular for US travelers and made our organizational accountants a bit unsettled as well.

I finally contacted the corporate site directly and got the following very helpful information:

Hotel email which is (---)
The Rainbow Towers
Tel: +263-4-772633
Fax 263-4-774648

Eventually Therainbowtowers will the the website through which to book.

The sales agent, Rebecca Gambiza, was exceptionally helpful to me and was able to ensure the scientists I serve were respectfully and promptly accommodated. She made me feel as though our repeat business is valued, and they knew we were regular customers (so records and staff may have been carried over from the Harare Sheraton ownership, for which I'm grateful!)

THANKS!!

NJK

Stayed: July 2006, traveled on business
2  Thank neighbor_nancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2006

This hotel has recently been renamed the RAINBOW TOWERS, and is no longer a Sheraton run property as they have pulled out of the country. I am not sure if this was their call or they were pushed out or just left as they made no money.

If you are mad enough to visit Zimbabwe, which is spiraling into a complete mess and economically is now pretty much a wreck (inflation is over 1000% and prices go up every day!), then this is the only hotel to stay in Harare - as it is in the same area as the ruling party headquarters and a flagship where many ministers and government agencies hold their meetings then it does not suffer from the regular water and electricity cuts that the rest of the city has (where most days you have no water or electricity for many hours a day - and some people for days).

The hotel was built just after independence when Mugabe came to power, and I think it opened in the early to mid 1980s and ahs not really been updated sinec then so the decor and rooms is very mid-80s and a bit like being stuck in a time capsule. The rooms are a good size and very clean but the beds are lumpy and pillows as well as they are probably still the originals.

The staff at the hotel are all friendly and chatty and helpful (helped also by the fact that there are so few guests). The BA crew stay here (3 flights a week) and being white we kept being asked if we were part of the BA crew as there are not many visitors to harare anymore and even less people from Europe.

There used to be quite a few restauarnts but now is a large buffet which is very good and I am sure they must lose a fortune on as it is a big spread for so few people and then a Japanese style restauarant. The prices in local currency for e ating in the hotel are very high but in forgeign (which you have to pay) are reasonable.

They have a great pool area, and a small gym which is terrible as most equipment (again probably the original) does not work.

  • Stayed: June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
17  Thank bembridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
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Reviewed January 16, 2017 via mobile
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Stayed: January 2017, traveled with friends
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RTH General Man... T, General Manager at Rainbow Towers Hotel, responded to this reviewResponded March 27, 2017

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Reviewed November 17, 2016
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  • Stayed: September 2016, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Dmitriy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RTH General Man... T, General Manager at Rainbow Towers Hotel, responded to this reviewResponded November 23, 2016

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Reviewed December 3, 2015
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  • Stayed: December 2015, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Alix J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rainbow Towers Hotel

Address: 1 Pennefather Avenue, Harare, Zimbabwe (Formerly Sheraton Harare)
Location: Zimbabwe > Harare Province > Harare
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 14 Hotels in Harare
Price Range: $86 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Rainbow Towers Hotel 4.5*
Number of rooms: 304
Official Description (provided by the hotel):
The 5-Star Rainbow Towers Hotel and Conference Centre is the premier choice in Harare, Zimbabwe's sunshine capital city, for major business and social events. It is located on the fringe of the vibrant city centre and regally set in spacious landscaped gardens.The 304-room Hotel, formerly Sheraton Harare, opened in 1985 and regularly hosts Heads-of-State and many other VIPs of distinction. The main auditorium holds 4,500 people for a state-of-the-art conference or live show and the whole complex has a plethora of ancillary conference, exhibition and other multi-purpose function rooms. ... more   less 
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Also Known As:
Rainbow Towers Hotel Harare
Rainbow Hotel Harare

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