Crowne Plaza Harare, mmm I thought! Better go check the recent comments on Trip Advisor. Not promising, other travelers mentioned long waits at book in, unclean linen and rude staff, unfortunately I did not have enough time to change to a Trip Advisor better rated hotel.
I arrived in the afternoon around 4 and got into the queue for reception, just 2 people in front of me. It took 35 seconds for my turn (I timed it), a friendly welcome and smile from polite professional check-in person Eunice, no problem with my need for a non-smoking room and I was off to the lifts very quickly.
This hotel was built in 1959 in a weird arc shape with 4 lifts providing access to 16 floors, my room was 609 and I think it was recently renovated, the usual hotel configuration with a smallish bathroom new bed (very comfortable) clean and nice view overlooking the park.
Good points: Large safe, enough for 2 laptops, sleep kit waiting on my pillow including aroma therapy, fresh fruit, mineral water and large fluffy bath towels. The Internet wireless was good enough to Skype home each night and the shower had so much hot water and pressure I had to turn it down to half.
Bad: Well not much, TV’s was the old fashioned CRT type but it worked fine and I needed to get the air-conditioning switched on as it was their winter (it keeps the mozzies away) not that there were any and it was done immediately.
Duty manager Eddie Muchemwa, a jovial larger than life character I met, was keen to point out the hotel was still undergoing renovations and the LCD tv’s would be fitted soon, I laughed told him his people were more important than widescreens.
Breakfast and dinner I used the buffet style restaurant, I hate hotel buffets as all the food generally tastes the same, however the chefs Joshua and Chamboko really do a good job, wide selection and good quality, try the mushroom soup by chef Chironda (and yes I noted all their name badges).
I have worked “front of house” in a past life, so appreciate the tough and thankless job waiters do. I want to specially thank and name Justin (second name I didn’t get) my table waiter for my 6 nights, he should be managing and training waiters in 5 star hotels here in Cyprus, a real asset to the hotel and the Crowne group.
For me good hotels have warm professional and attentive staff, are clean and comfortable.
1959 building aside, my experience at The Crowne in Harare reflected exactly that.
- Official Description (provided by the hotel):
- The facilities at Monomotapa are specially designed for the convenience of the guest. The hotel provides a one-stop service where accommodation and other services are concerned. We have a wide selection of food and beverage outlets with the restaurants and bars to the full conference and banqueting facilities. Fitness center and outdoor swimming pool allows the guest to rest and relax. ... more less
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- Also Known As:
- Crowne Plaza Hotels Harare - Monomotapa Hotel Harare
- Crowne Plaza Harare