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“Excellent Restaurant!”
Review of Bronte Hotel

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Bronte Hotel
Ranked #1 of 14 Hotels in Harare
Certificate of Excellence
Reviewed May 14, 2013

We visited the restaurant with friends. The meals were excellent and we enjoyed the beauty of the grounds. The gardens provided for a very relaxing place to visit. The service was superb! Would highly recommend this property when visiting Harare.

  • Stayed: March 2013, traveled with friends
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1  Thank snowbound_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Famina O, Manager at Bronte Hotel, responded to this reviewResponded May 16, 2013

Dear Snowbound

Thank you very much for your wonderful review and recommendation. We try our best to offer a quiet and relaxing environment "our gardens" and value for money to all our guests.

We look forward to welcoming you to the Bronte when you next visit Harare.

Regards

Bronte Team

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424 - 430 of 521 reviews

Reviewed May 12, 2013

This was my second stay at the Bronte Hotel, four nights, and it was absolutely brilliant! Norbert at reception was excellent, and accommodated last minute changes in my schedule without even a grimace. The gardens and sculptures provide an excellent view whether you're standing in your balcony, or sitting outside the Palms Restaurant at breakfast or dinner (excellent steak, and fish and chips). I must name Patience and Elizabeth who were excellent servers, and fun to talk to at mealtimes. Wake up calls were timely, and all the staff were courteous, polite, and fun to talk to. The rooms were comfortable (great beds!) and clean. Other than the fact that it took careful adjustments of the tap to avoid being burned or frozen in the shower, I really have nothing negative to say about this hotel. I've been to Harare twice now and stayed here both times. Don't see a reason to stay anywhere else.

  • Stayed: May 2013, traveled on business
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2  Thank alih1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Famina O, Manager at Bronte Hotel, responded to this reviewResponded May 15, 2013

Dear Alih

Thank you for your review, your positive comments about our staff and service are much appreciated! We note your concerns about the water pressure and will do our best to make improvements.

We look forward to welcoming you back to the Bronte!

Regards

Bronte Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2013

I always stay at the Bronte when in Harare. Fantastic gardens a peaceful place to sit and work or relax. The breakfasts are excellent rooms clean wifi is getting better .

Cant beat it friendly staff and value for money

  • Stayed: April 2013, traveled on business
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1  Thank dave c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Famina O, General Manager at Bronte Hotel, responded to this reviewResponded May 6, 2013

Dear Dave

Thank so much for your wonderful review! We value your continued support and we will endeavour to improve our product and service in order for us to remain your hotel of choice in Harare!

Best regards

Bronte Team

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Reviewed May 3, 2013

I stayed at the Bronte for 2 months in February and March this year. I travel extensively in Africa and can honestly say that no other hotel has made me feel more "at home". The genuine care of the front line staff was amazing. From people like Carlene, Arab, Norbert and their colleagues at reception to Cloud and his colleagues in the Palms Restaurant and to Tonderay and his colleagues who kept my room spotless, everyone at the Bronte was superb.
Internet access was at times better than here in the UK and there was never a problem getting it topped up at any time of the day or night.
I had a "superior" room which was large and spacious with a beautiful modern bathroom. Unlike many hotels in Africa catering for non-Africans, the Bronte's room rates were excellent value for money.
Of course, the gardens are the "jewel in the Crown" - beautifully maintained, carefully designed and an oasis within a very busy noisy city. The relaxed atmosphere is very conducive to meeting other guests and I was lucky to make some very good friends as a result.
A number of others have commented that the buildings are old and somewhat lacking in modern facilities. If you want to stay in a concrete, steel and glass box with plush plastic decoration then the Bronte is not for you - there are many international hotel chains which will satisfy your needs. During 2 months I watched the renovation programme which is in progress, yet not once was I distrubed by noise.
Palms restaurant does provide an excellent breakfast. There is a "daily special" which is usually excellent and makes a change when you have been through the standard menu several times. Of course there were the occasional "hiccups" but these were sorted fairly quickly.
I hope that when I return the Bronte will have a room for me. Thanks to the Bronte Team - your customer care focus really seems genuine and not just " going through the motions" Look after your staff - they are what makes the Bronte special.

  • Stayed: February 2013, traveled on business
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1  Thank David_MWinchester_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Famina O, General Manager at Bronte Hotel, responded to this reviewResponded May 6, 2013

Dear David

It was our pleasure having you stay with us and we thank you for the great review. We are glad our staff went the extra mile to make you feel at home and that our facilities were to your satisfaction.

We look forward to your next visit.

Regards

Bronte Team

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Reviewed April 15, 2013

Second time i am visiting the place and the grounds are simply great. Ever green and it's an ideal place to relax and work. Careful though on the groundrooms as there are bound to have safari ants which are not friendly at night. Had the experience and i appreciate the response from the staff. A little antihistamines and the rashes were gone. Keep up the good work and just check the rooms to ensure there are no such incidence(s) in the future

Room Tip: Good place to relax...higher floors reccomended
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  • Stayed: April 2013, traveled on business
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Thank Eric N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Famina O, Manager at Bronte Hotel, responded to this reviewResponded April 22, 2013

Dear Eric

Thank you for your positive review we do try our best to meet and exceed our customer expectations. We will definitely look into the ant problem you mention in the ground floor rooms.

We look forward to your next visit!

Best regards

Bronte Team

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Reviewed April 10, 2013

The garden is amazing and worth the stay in itslef. Rooms are ok and service is also ok, whereas food is mediocre, unless you opt for the seperate restaurant Emmanuels, which is very good. If you discount the garden then it is probably not so good value for money.

  • Stayed: April 2013, traveled on business
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1  Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Famina O, General Manager at Bronte Hotel, responded to this reviewResponded April 22, 2013

Dear Peter

Thank you for your review, we are pleased that you enjoyed our lovely gardens and fine dining restaurant (Emmanuel's). We note your concerns about the food quality in the Palm's and will do our best to make improvements. In order for us to offer improved value for money, the hotel is in the process of upgrading its standard rooms (24 completed in March this year), we introduced superior and executive suites last year.

We look forward to welcoming you back to the Bronte.

Regards

Bronte Hotel

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Reviewed April 7, 2013

I went for work, enjoyed the beautiful grounds and great hospitality.
Fabulous breakfast all the fruits I love enjoying while in Africa. Very helpful hotel staff, I felt cold and needed an extra blanket and got it. Fab grounds. Made it seem all the better for the amount of work I had to do while there. Only warning like most of Africa internet availability is a bit poor.

  • Stayed: March 2013, traveled on business
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Thank BBIH_68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Famina O, Manager at Bronte Hotel, responded to this reviewResponded April 10, 2013

Dear Guest

Thank you for your positive review. We are delighted that you enjoyed your stay and that our staff made it extra special. Regarding WIFI, we have advised our service provider to address your concern.

We look forward to welcoming you back.

Bronte Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bronte Hotel

Address: 132 Baines Avenue | Corner 4th & Baines Avenue, Harare, Zimbabwe
Location: Zimbabwe > Harare Province > Harare
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Harare
Price Range: $137 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bronte Hotel 4*
Number of rooms: 102
Official Description (provided by the hotel):
The Bronte Hotel is an oasis of tranquility, renowned for its beautiful gardens and collection of fine Shona Sculptures.Centrally located in the Avenues, within walking distance of downtown Harare, The Bronte offers well appointed rooms and executive suites in an idyllic garden setting.Designed for both the business and leisure traveler alike; our amenities include complimentary Wifi, two swimming pools, a fitness centre, a complimentary breakfast buffet, secure on-site parking, and fine dining at Emmanuel’s Restaurant. We are also the ideal Harare conference venue, with three function rooms and two boardrooms available.A leading Harare hotel for over 25 years, we're committed to making sure your stay is peaceful and pleasurable. ... more   less 
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