DO NOT BOOK THIS HOTEL THROUGH SOUTH TRAVEL, BARCLAY GROUP. Because there was no direct access to this hotel online we booked through www.southtravel.com who advertise a special discount rate of US$92 per night. When we arrived at the hotel, we found the normal rate to be approximately US$64 (i.e.90TND for a twin/double room per night). Before we checked in we discovered that they were overcharging by nearly $30 per night...$120 for our 4 night stay. Had we cancelled The cancellation fee is $50 ($25 per peron) and there is no refund after check in for obvious reasons. We spent 4 days explaining the rip off and how we were cheated and lied to by South Travel to the management but the only constant reply was 'sorry, it's not our problem". It is impossible to book this hotel though any other site, and the management say they have no knowledge of the fraud that is being perpetrated by these dishonest dealers. Everybody wipes their hands. Had we been charged the normal rate of 90TND we would have been reasonably happy, despite the small rooms. The Carlton Hotel next door is better value.
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA so you can book your Hotel Excel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Excel Tunis, Tunisia, Africa