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“Promising reviews exceedingly disappointing”
1 of 5 bubbles Review of Hotel Excel

Hotel Excel
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Hotel Excel
Ranked #36 of 53 Hotels in Tunis
Brisbane, Australia
Level Contributor
50 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Promising reviews exceedingly disappointing”
1 of 5 bubbles Reviewed September 15, 2010

DO NOT BOOK THIS HOTEL THROUGH SOUTH TRAVEL, BARCLAY GROUP. Because there was no direct access to this hotel online we booked through www.southtravel.com who advertise a special discount rate of US$92 per night. When we arrived at the hotel, we found the normal rate to be approximately US$64 (i.e.90TND for a twin/double room per night). Before we checked in we discovered that they were overcharging by nearly $30 per night...$120 for our 4 night stay. Had we cancelled The cancellation fee is $50 ($25 per peron) and there is no refund after check in for obvious reasons. We spent 4 days explaining the rip off and how we were cheated and lied to by South Travel to the management but the only constant reply was 'sorry, it's not our problem". It is impossible to book this hotel though any other site, and the management say they have no knowledge of the fraud that is being perpetrated by these dishonest dealers. Everybody wipes their hands. Had we been charged the normal rate of 90TND we would have been reasonably happy, despite the small rooms. The Carlton Hotel next door is better value.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank inge999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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29 reviews from our community

Traveler rating
    7
    9
    5
    4
    4
See reviews for
5
8
7
5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
East Devon, England
Level Contributor
45 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed June 7, 2010

The four of us stayed at this hotel in one large room (suite) i think it was roughly £70 with breakfast per night - nice clean room and friendly staff in Reception, i personally thought it was a bit noisy on the main boulevard as we had the french doors open a lot admiring the view but no one else minded.

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 6, 2010

We stayed at this hotel during our 5 day break on the first week of February. We stayed as two girls and we felt safe and secure. The location was perfect and the staff was extremely helpful. The rooms were outdated but very clean and comfortable. We would give 5 stars only if the rooms were a little bit more updated and if there was an internet connection.

  • Stayed February 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank izazlfts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hants
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 18, 2009

A perfect base for seeing Tunis on the main tree-lined boulevard close to the train and metro stations, the Medina and most of the nicest restaurants. Rooms are clean, comfortable and have good baths/showers. Staff are very helpful and gave good advice on restaurants and transport. Excellent value.

Note: You may be approached in the street by someone claiming to work for your hotel (and naming the hotel) and offering to guide you.
They have seen you leave the hotel and are touting for a carpet or other shop.

  • Liked — nicely functional, art deco design, very nice staff
  • Disliked — no complaints
  • Stayed January 2009
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hazeley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 26, 2008

The Hotel Excel in Tunis is a wonderful, wonderful place to stay. The staff are helpful, friendly, and fluent in English, the location (just across from the Hotel Africa on Ave Habib Bourguiba) could not be better, and the rooms were clean and modern. I would recommend this hotel to anyone and everyone traveling to Tunis.

  • Liked — very helpful and friendly staff
  • Disliked — smoking was allowed in all rooms
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank coolia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Excel

Property: Hotel Excel
Address: 35 Avenue Haiib Bourguiba, Tunis, Tunisia
Location: Tunisia > Tunis Governorate > Tunis
Hotel Style:
Ranked #36 of 53 Hotels in Tunis
Hotel Class:3 star — Hotel Excel 3*
Number of rooms: 169
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA so you can book your Hotel Excel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Excel Tunis, Tunisia, Africa

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