The hotel is located at the heart of Serengeti. Generally, the atmosphere is pleasant, the rooms are comfortable, there is a swimming pool (practically in a place where water is a scarce resource). The beds are hard as in all Seronera lodges.
In my view, there is a general problem with the hot water in the whole hotel. In my guide it was written that it is the oldest hotel in Serengeti and indeed the bathroom equipment was the oldest from all Seronera lodges we stayed at. So do not shout at the personnel, it is shouted at every evening - the equipment is old and needs renovation. Try to remain calm, if possible.
In my view, the staff is not unpleasant but they hardly speak English or any other language apart from their mother tongue which leads to a lot of misunderstanding and unhappy tourists. You have to be patient and explain with easy words what you want.
As for the service, it can improve. I found one lady at the reception very helpful but this is an exception. You have to know that your full board does not include the drinks which means that you have to buy them in the restaurant. They do not have a glass of water but bring you a bottle of 1,5 l even if you are alone to drink. All prices are in Tanzanian shillings and you can pay with USD but the exchange rate is not favorable at all (you lose 10 USD for each 100 USD because of the exchange rate. At the end of July 2013 the exchange rate in the hotel was 1 USD = 1450 Tanz Shilling). The staff will always invite you to pay cash for your drinks because this is where they get their tip from. I have the impression that the staff is not paid well and really relies on tips. They also insist to carry your suitcases even if it is not necessary (we travelled very light) and are not happy with 1 USD tip for this service. The payment with a credit card is charged with a fee of 5% of the whole bill (in all hotels in the region).
I wanted to give some practical information for future tourists :-). if you have questions, write to me. Have a safe trip!
- Official Description (provided by the hotel):
- Seronera Wildlife Lodge is artfully constructed round a rocky outcrop from glass and wood elements, perfectly blending into its surrounding; next to the lodge, several waterholes attract day and night the most amazing animals, providing a unique opportunity for a close encounter with the so called Big Five. The Lodge is only 5 minutes far from the departing point of the hot - air balloon safaris, which offer a thrilling birds-eye wildlife perspective of the vast plains of the Serengeti. ... more less
- Also Known As:
- Seronera Wildlife Hotel Serengeti National Park