Unfortunately we spent two nights in our safari at this lodge. We were four people and had booked two rooms. On the first night there was no pressure in the showers in both rooms and it was a small trickle, but since we were tired from the safari we managed to have a shower hoping that the next day it will be sorted. On going to the bar, there was no ice available on the first night and they had run out of some brands of beers on both nights we stayed there. I spoke to the hotel manager who was unaware of the issue and took about 20 minutes to come back and explain why they had no ice. The floorboards in the rooms were creaking loudly and we could hear everything from the neighboring rooms and people passing by outside the rooms.
They had run out of glasses and butter during breakfast on the next day. The staff didn't seem bothered and seemed unhappy at their jobs.
On the second night our showers stopped working altogether and had no water coming out. Called reception who told us to wait for 15 minutes and try the showers again. On complaining to the hotel manager, who came across very rudely and wanted to come into the room and check the tap by himself gave us another room which also had the same problem. There were also other people on the same floor whose showers were not working. it took them about an hour to send a plumber and fix the showers, and to my surprise the showers stopped working again the next morning.
The packed lunch provided by the lodge was also very unappetizing.
There is no wifi in the lodge, it had an internet cafe and gym but both was out of service.
Avoid staying at this lodge, it is situated in a good location as we saw alot of animals a few minutes into the game drive and there are good views from the lodge, but the lodge is very badly managed and unless something is done about it, seems like nothing is going to change.
- Official Description (provided by the hotel):
- Seronera Wildlife Lodge is artfully constructed round a rocky outcrop from glass and wood elements, perfectly blending into its surrounding; next to the lodge, several waterholes attract day and night the most amazing animals, providing a unique opportunity for a close encounter with the so called Big Five. The Lodge is only 5 minutes far from the departing point of the hot - air balloon safaris, which offer a thrilling birds-eye wildlife perspective of the vast plains of the Serengeti. ... more less
- Also Known As:
- Seronera Wildlife Hotel Serengeti National Park