My husband left his jacket with over $400 USD in the closet when we checked out.
We had no idea until the Serena Ngorongoro lodge manager contacted us. Felix from the Serengeti was cleaning the room and turned in the money to lost and found. We showed our appreication in an envelope and once home wrote to Serena headquaters to acknowlege this man. They jacket/cash was put on a shuttle van for the 4 hour trip between hotels and we had it that evening. This whole vacation could have been a disaster, if it hadn't been for the employees.
Bottom line: Use the room safes!
Upon arrival: pleasant greeting with hot wash clothes and cucumber juice. Since our wacky driver (that's another story-stay away from Sunny Safaris) changed our itinarery, we missed lunch. The bar staff made us chicken sandwiches and fried that was wonderful. Lodge had free wifi. Toilets didn't flush well. You had to pump them 3 times for the tank to fill up in order to flush.
Service wasn't great: Waiter hands menu to my husband, none to me and walks away. We had to ask if it was a la carte or buffet. No one explains! We had to ask 3 times for drinks.
At dark, we were told to have the security guard walk us to our room from the dinning room. He only had a flashlight. Hell, I had my own flashlight with me.
We were only 4 doors down. This man expected a tip each night from everyone.
Breakfast service was bad: no butter, no sugar, no napkins. Had to wait 10 minutes for coffee.
- Official Description (provided by the hotel):
- Inspired by a traditional African village this extraordinary lodge presents a vibrant design concept rich in indigenous craft and cultural detail that is without compare. Set high on a hill with rolling visas over the teeming plains of a natural amphitheater it also enjoys a ringside seat for the greatest show on earth, the annual migration of the wildebeest. ... more less
- Reservation Options:
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- Also Known As:
- Serengeti Serena Safari Hotel Serengeti National Park