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“April best time of year...amazing experience”

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Mbalageti Safari Camp Ltd
Certificate of Excellence
Reviewed April 26, 2013

We absolutely loved the serenity at Mbalageti...the most unique place we've ever stayed. Great thought that was put into the design accommodations, service, staff, food and the location is ideal with a fabulous view. Even wifi in the middle of the wilderness.
Come in April - contrary to what is found on line that the prime season is end of May to Sept., we were so pleased we came in April. We saw all the animals that can be found in Tansania, including migrations and lions right by the paths. It's been a little wet but the landcruiser got through w/o issue. Weather in April is lovely during the day and a light jacket at night.

Room Tip: I believe all rooms are unique and lovely.
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  • Stayed: April 2013, traveled with friends
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6  Thank spoilme13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 17, 2013

Our stay at Mbalageti was sadly ruined by an epidemic of theft over the entire duration of our week-long holiday. We had over a dozen items that went missing. Everything from a laptop computer to an iphone and even several smaller items. These items were not just stolen on one specific occasion nor in one specific location. We found that several of their staff were untrustworthy. If anything was accidentally left on a table, or on the back of a chair, it went missing. One of our guests left her spraybottle on her table at some point to go chat with others at the bar, and upon returning it was gone.

On one occasion a laptop and other electronic equipment was stolen out of our guests’s room. On another occasion we asked that a pile of clothes be moved from one suite to another. The housekeeper said she would do so and then the items vanished. At a large dinner party several of our guests had smaller items around their main area disappear. Many small personal items, including gifts that were given to our group went missing. It is important to note that our group rented out the entire lodge to hold our wedding so the only guests there were close friends and family. Any theft that occurred had to have been done by the lodge’s staff. These acts of theft occurred throughout the entire week even after we discovered things were missing and reported it to management.

After our wedding, we asked to retrieve any bottles of wine we had brought in for the occasion, whether they were full or empty. We were promptly provided a pile of empty bottles, but as we looked at the tallies and found full boxes of wine missing, they were slow to retrieve them. If they found one box and we then told them there was another, they would return to the back of the house to go “find” it. It was clear that the intentions of their staff were to try and take any bottles we didn’t notice were being held in the back of the house.

What is even more disappointing is not only that this occurred during the week of our wedding, but how their management dealt with the situation.

We were told all of the following:
- “Our staff are poor”
- It was your guests’ fault for leaving their room open, things on the table, things left on the chairs etc.
- “Leaving such expensive items “unlocked” clearly becomes the responsibility of the owner.”
- “To further compound this omission, [your guest] had, regrettably, left his keys in the door of his Chalet, giving an unsolicited invitation to anyone passing by enter his room.”
We have stayed at plenty of hotels to know, that this is an unacceptable response. And that leaving an item in the dining room, or leaving your keys in your door should not warrant their staff to steal.

We were never so much as given an apology. They were quick to insist that payment for our rooms be made, and quick to request that drink tabs be settled, but upon learning that their guests were losing items on a daily basis, their action was slow and minimal.

We provided them with a list of several items that went missing, and none were returned. They claim they are trying to work with insurance companies to retrieve funds for the iphone and computer, but again, communication with them is minimal and they seem fine allowing their guests to be without these items now for a month, without any reimbursement whatsoever.
Their management is very young and very inexperienced with guest relations. This is not the first time there have been reviews about stealing at their lodge And in light of management’s attitude towards us it seems unlikely that they intent to remedy this problem. So if you choose to stay here, be aware that anything you own this is not securely kept on your person will be vulnerable and in the likely event you do have items stolen, you will be told to simply accept the fact that they are gone forever.

  • Stayed: March 2013, traveled with family
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11  Thank LauraBorner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2013

My husband and I stayed here in January and it was a wonderful experience. We were priviledged enough to stay in one of the suites. The decor was so African in every way, very natural and comfortable, considering there is just a zip net separating you and the Serengeti! The features are great, very classy, right from the door handles to the towel holder. The outdoor hot tub was a great addition especially catching the amazing views. I just wish we had stayed here longer, so we could have really enjoyed the evenings at the lodge, but instead we got back very tired from the amazing game drives. The balcony area is very nice especially with a telecope to see the animals in the distance (depending on the time of year, you may see animals grazing in the mornings as close as below the balcony so I've been told).

The restaurant serves lovely food and the chef is accomodating to your dietary needs (if mentioned in advance). Breakfast was delicious especially the pain au chocolat-like pastries which were freshly made. I really enjoyed us being accompanied from our suite to the restaurant by a Maasai with a spear at dinner after dark! My only suggestion would be the location of the swimming pool and the fact its not heated. The only time most guests would want a quick swim is in the evenings after game drives, by which time is does get a little chilly, and with the pool not being heated, its too cold for a swim. Also I think the pool should have been better located, right next to the bar, there is little privacy so a more secluded location would have been nice.

All in all, even though the location of Mbalageti is a fair distance away from the game, it is a really enjoyable place to stay!

Room Tip: The suites are lovely especially if you are staying as a family.
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  • Stayed: February 2013, traveled as a couple
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7  Thank HKMLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2013

We stayed at Mbalageti for only one night but, it was so dreamy. The chalet we stayed in was lovely. It had a wonderful claw foot tub and a large shower. Such a nice soak after a long day. The food was delicious and looking out over the Serengeti at dinner was just beautiful. What a great place.

  • Stayed: February 2013, traveled as a couple
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6  Thank joby01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

this is definitely 5 star. The chalets are big and stylish. Sheets are silky. There's a jacoozi in the bathroom. Food is great. Some of our friend had problems with insects and the staff quickly arranged them into the stone room. The pool side had a stunning view. The distance between main lodge and dining is a bit tiresome. But the armed guard with escort us after sunset. If you want to try camping in a luxury way, this is the place.

  • Stayed: February 2013, traveled as a couple
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5  Thank herbalsense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013

We stayed for 3 nights at the end of our recent safari and we loved Mbalageti. It wasn't perfect (some of our group had problems with water pressure, insects, etc) but it came pretty near. We arrived very late after a long bumpy journey from the Ngorogoro Crater and woke up to find ourselves looking out from our chalet over a spectacular sunrise and amazing view. Whoever designed the chalets has a quirky imagination - even the shower looks like a Masai village coral! The public areas are very comfortable and spacious and we really enjoyed sitting by the pool in the afternoons/evening and drinking in the sun and scenery. The only drawback is that it is so out of the way, there is only one way to drive out on safari so unless you want really long days, it could be repetitive if you stayed longer than 3 nights. For us it was perfect as on the last morning we only had a short drive to the airstrip at Gremeti to catch our plane for Arusha.

  • Stayed: January 2013, traveled with friends
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6  Thank Golfing_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2013

The rooms are shockingly small. Two people with a suitcase each couldn't move around comfortably. Spring for the chalets... sumptuous! Distance between main lodge, pool and dining is a bit tiresome although that could be a plus given long hours in safari vehicles. Great property for runners who ache for a good stretch. Management amenable to work with complaints.

Room Tip: Spoil yourself with the chalets
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  • Stayed: August 2012, traveled on business
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4  Thank Shila_De
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mbalageti Safari Camp Ltd

Address: Western Corridor of the Serengeti National Park | Western Corridor of the Serengeti National Park, Serengeti National Park 775, Tanzania
Phone Number:
Location: Tanzania > Serengeti National Park
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 122 Specialty Lodging in Serengeti National Park
Price Range: $364 - $1,349 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mbalageti Safari Camp Ltd 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Explore, Relax and Enjoy! ... more   less 
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Also Known As:
Mbalageti Safari Camp Ltd Hotel Serengeti National Park

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