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“Wonderful location, but the rest...”

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Hotel White Sands - The Beach Resort
Ranked #10 of 95 Hotels in Dar es Salaam
Certificate of Excellence
Ho Chi Minh City, Vietnam
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Wonderful location, but the rest...”
2 of 5 bubbles Reviewed April 1, 2012

This could actually be a nice hotel - the location is spectacular and the rooms are fine, but the service and the food are hopeless.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank The G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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324 reviews from our community

Traveler rating
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    40
    21
    27
See reviews for
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145
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Truro, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed March 26, 2012

This hotel has a lovely location on the sea with very good facilities for conferences and short vacations. However, the service is the worst I have experienced at any similar facility. While staff are basically friendly, most are either incompetent or do not care about serving the guests. We stayed at this resort for a five day conference and for two days of vacation afterwards. On the first day, I reported that the phone in our room did not work. On every subsequent day, I made the same request for a repair. Although I was assured that it would be fixed immediately (sometimes by the same person three days in a row), the phone was never fixed. The restaurant service was extremely slow even for the simplest of dishes; a wait of an hour after ordering was quite common without any explanation or apology. One order was replaced with another without any explanation or even telling me; only after pointing this out was it admitted that the dish ordered was not available. My wife contracted food poisoning probably from the pumpkin soup.

The beach looks nice but the caretakers bury the seaweed daily under the sand; the resultant decomposition produces an awful odour.
Check out was complicated with extra charges imposed beyond what was agreed; discussion led to some adjustment but not the agreed upon rate. I do not recommend this hotel to anyone.

Room Tip: Ask for an upgrade and bargain on the price; get it in writing from the manager with his signature.
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  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Claude C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed February 20, 2012

I was braced for the worst after reading the reviews for this hotel but it really turned out to not be so bad. Sure the beach has some trash on it but that is not the fault of the hotel as there is a lot that washes in from the ocean since it is close to Dar. The staff did go out every day to clean the beach. Service at the restaurant can be excruciatingly slow. The solution to that is to only eat from the buffet which was good but lacked any fresh seafood. I was there for a conference and those facilities were pretty good. The ac was strong but the thermostat did not work so we had to keep turning it on and off to maintain a good temperature. The location is on the outskirts of Dar so you have to allow at least an hour and a half to get to the airport.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dumb_screen_name
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
52 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed February 13, 2012

I was here the beginning of January for a 4-day workshop. In advance we were very worried about the critical reviews.

Apart from a few not so friendly staff and curious paperwork, I must say the hotel was fine. Good meeting rooms, good wireless (we arranged a global account each day); plentiful and tasty lunches; on time coffee and tea breaks; comfortable rooms; great sea views and swimming (colleagues went each day) ... though one colleague continued to say it was very poor!

We had excellent 'king prawns' from the restaurant menu.

Room Tip: Room 410 (and those above it) have sea views in two directions.
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  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 9, 2012

came here with some trepidation after reading the trip advisor reviews that were quite negative. surprised to find a very nice resort on a beautiful beach (yes it would be nice if there were not some plastic bags in the water) with great swimming at high tide. Staff are very nice and food is good....setting and especially the lovely sea breeze are great...much better than the reviews made it sound. Rooms are nice, not super fancy but good and comfortable and internet connection good.
the support to our workshop was very good...i think the other reviewers have been waaayy too hard on this property.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
77 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
3 of 5 bubbles Reviewed January 18, 2012

We stayed there for one night only. The place is beautiful! That's for sure. The problem is the staff that is not all that inspired. Everything took a while - if it happened at all. We wanted the connecting door between our two doors, an in the process of making that happen the staff asked us to go out while they sprayed the room against mosquitoes. Nothing wrong with that. However they managed to look both us and themselves out. And we had out bathing stuff inside. It took a while to get in again. Warp speed was not used… The AC did not work in one of the rooms, and that was not fixed, despite our mentioning it few times. So the night was very hot indeed.
On the positive side: the beach was really nice, and I think that the food was quite ok actually!!!

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sea-mew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed November 23, 2011

If you are used to 4 star hotels in Europe and North America you will find this hotel to be 2.5 stars, not 4 stars as they claim. That said, for Africa this may be a 4 star quality hotel.

Pros:
It's on the beach, so the location is great
The landscapes are beatiful and the hotel, on the outside, looks very nice
They have mosquito nets and spray the room in the evenings

Cons:
On the inside the rooms are very outdated, water damage in our hotel bathroom that was very evident.
The food at the hotel was very average (I'd compare it to TGI Fridays)
The internet connections is the worst!!!
The front desk staff member offered to get us ferry tickets to Zanzibar. He said the tickets were $40 per person. We thought he was very generous for going out of his way to get our tickets by driving to the ferry before work and getting the tickets to us. But when we did some research, we found that they are $40 which is true, however, he planned to get us the resident tickets which were $15, pocket the difference and send us on our way. The ferry staff checks the tickets and we would have been out $40 each if we would have taken the deal because we are not Tanzania residents. And the fine for that is you have to go buy a non-resident ticket, another $40 each. My rule here is, watch what you are offered, if it seems too good to be true, it probably is.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Edith K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel White Sands - The Beach Resort

Property: Hotel White Sands - The Beach Resort
Address: Africana Road | Jangwani Beach, Dar es Salaam 3030, Tanzania
Location: Tanzania > Dar Es Salaam Region > Dar es Salaam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Dar es Salaam
#4 On the Beach Hotel in Dar es Salaam
#5 Business Hotel in Dar es Salaam
#8 Luxury Hotel in Dar es Salaam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel White Sands - The Beach Resort 4*
Number of rooms: 146
Official Description (provided by the hotel):
The real gem of the East Coast of Africa! The White Sands Beach Resort is situated on an idyllic stretch of private beach front, just 25kms North of Dar es Salaam city centre, making it the gateway to a unique East African experience!Immerse yourself in the welcoming culture of Africa whilst you enjoy sincere, heartfelt GUEST service. The seaside accommodation comprises of 118 spacious, well appointed, standard rooms and 28 studio, one or two bedroomed apartments.Satisfy your palate with sumptuous fare from one of our restaurants, quench your thirst with an ice cold drink on the deck of the Pweza Jetty overlooking the warm Indian Ocean, unwind with a relaxing treatment from our White Sands Spa, take a boat trip to one of the nearby uninhabited islands, be adventurous and experience the beauty of the underwater world with a Scuba course from our PADI Dive Centre, have a work-out in our Gym or simply relax at the swimming pool or on the beach. Whether on Holiday, Business or Conferencing, the White Sands Hotel & Beach Resort is proud to provide our GUESTS with everything that they need and more! ... more   less 
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Also Known As:
White Sands Hotel And Dar Es Salaam

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