Stayed at Serena for 7 weeks (4 weeks and then 3 weeks) !
It was clean and comfortable, and good location for business (water is 1km but not for swimming). Rooms are fine, bathroom a little basic in decor. However everything was always clean and worked well (especially the AC which was a god send!). Each evening the lovely lovely cleaning staff would stock your room with fresh bottled water and anything else you might need.
Pool small but very refreshing after a long day in the heat. Good cleaning service.
Three restaurants, food was good. The main restaurant has a cook to order station which serves really really great food! Curry night was my favourite :) The more upmarket restaurant - a fish restaurant - cooks the most incredible sea food!
The main issue with this hotel was the staff... some were absolutely amazing but some were unhelpful and rude. The cleaning staff, porters, chefs, some waiters were so lovely - we would chat each day when I came in and I got to knew them pretty well. They really made me feel welcome and are an asset to Serena.
However.., there were many reception staff, waiters, business services staff that were rude, and unhelpful. The most simple task proved too difficult (like ordering me a taxi for a certain time). I often felt like, as a guest, I was an inconvenience to their job. The reception staff have a lot to learn from the porters and cleaners!
- Official Description (provided by the hotel):
- An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more less
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- Also Known As:
- mövenpick Dar Es Salaam
- Dar Es Salaam mövenpick