From the moment you arrive at the entrance, you are met with glum faced dis-interested staff. At the lacklustre reception, it is no better either with the girls not showing much sparkle to greet new guests. The grim faces simply convey the message that the staff do not have much passion in their jobs.
Inside, I didn’t see much ambience – it’s simply dull and needs a complete revamp of décor and staff. We ordered room service for our evening meals. Unless your company bears all the costs, food is mighty expensive for a private tourist and is of average quality. For instance, the Indian menu (prepared by non-Indian chef) says a number of things included for certain dishes but they don’t serve you naan or chapatti. Instead you get a lousy tough, brittle and oil drenched pieces of flat bread in white flour which does not suit most people. The boiled rice unfortunately came with a teeth- breaking piece of stone fragment – enough to put you off from eating rice for ever.
Sorry it was a bad experience for the price one has to pay staying at the Serena. Either avoid going to Dar es Salam or better still, stay with friends if you have any and save $250 a night.
- Official Description (provided by the hotel):
- An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more less
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- Also Known As:
- mövenpick Dar Es Salaam
- Dar Es Salaam mövenpick