I arrived at the Serena in Dar expecting the same level of service and luxury as experienced at the Serena Kampala, I was greatly disappointed.
I understand that the Kampala is rated as one of the best in the Serena group but I didn't expect the Serena Dar to be so vastly different. There were only a handful of people at the hotel who took the time to ensure that things were being done as quickly as possible.
The rooms are ok, nothing fancy. Bathrooms are clean but need some upgrading, I'm not a fan of shower curtains.
Room service was quick and is preferred given the slow speed at which the restaurant staff operate.
Quality of food is good.
Breakfat selection is great but again getting a coffee and toast is extremely slow.
Lovely cakes in the shop downstairs.
Hotel uses taxis that look a hundred years old - with no aircon?
Think that staff need to be better at speaking and understanding English as this seems to be quiet an issue.
Overall the hotel was not terrible, but it wouldn't be my first choice for my next visit to Dar.
- Official Description (provided by the hotel):
- An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more less
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- Also Known As:
- mövenpick Dar Es Salaam
- Dar Es Salaam mövenpick