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“Disappointing” 2 of 5 bubbles
Review of Kijiji Beach Resort

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Kijiji Beach Resort
Ranked #2 of 103 Dar es Salaam B&B and Inns
Certificate of Excellence
Cape Town
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Disappointing”
2 of 5 bubbles Reviewed December 22, 2012

This place has amazing potential, and when we first found it, it seemed like the best option in the area of South Beach. For the price, the banda's are very decent. But the service all over the hotel is completely shocking. These people have absolutely no concept of customer service.

The receptionist, who could hardly speak English, could not initially tell us what rooms were available and when, making it impossible to book. The waiters are a complete and utter nightmare, the food being less than average and expensive considering the lack of quality. DO NOT bother with the "breakfast included" option, which is not a buffet, as they claim. You will spend the first hour of your breakfast trying to work out from the waitress just what is on offer. And what is on offer is less than adequate. Simple things, like the pool area, are sometimes impossible to use because the pool boy decides to clean the pool for an entire 4 hours, during which time, you ARE NOT ALLOWED TO SWIM. Why ? We don't know. Perhaps someone has died from strangulation by pool cleaner pipe.

We think if the place had just a bit of hands-on management, it could really be great. As we said, the banda's are super for the price. A shame it was ruined by the staff.

Room Tip: Take the banda rather than the room. The rooms are 20 USD more and the banda's are actually bett...
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank African T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex L, Manager at Kijiji Beach Resort, responded to this review, July 28, 2013
We are very pleased that you enjoyed the bandas at Kijiji Beach Resort and that you likewise see the potential of our small, beach resort. Yet, moreso, we are extremely sorry that our service let you down and left a stain on your experience.

As you mentioned, hands-on management had been lacking at our resort and is a must to provide the high-quality service that our amazing facilities deserve. Our management team and structure has recently received a major makeover and we are now working hard to implement better service across our staff. As to your specific unacceptable experiences: a) the restaurant efficiency, quality, and service are being totally revamped under the leadership of a new Food and Beverage Manager, b) we assure you the pool is now only for guest pleasure/use (there will be no pool cleaner in the way!) and, lastly, c) through hiring and training we are working to develop a front-desk service that is excited to serve the guest curtiously, efficiently, and with high-level English skills.

We do sincerely hope that you will return to Kijiji Beach Resort to find a resort experience that has reached must closer to the potential you envisioned.

Many thanks from the Kijiji Beach Resort Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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90 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Additional Information about Kijiji Beach Resort

Property: Kijiji Beach Resort
Address: Kigamboni, 5km from the ferry, Dar es Salaam 0255, Tanzania
Phone Number:
Location: Tanzania > Dar Es Salaam Region > Dar es Salaam
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 103 B&Bs / Inns in Dar es Salaam
Price Range (Based on Average Rates): $
Number of rooms: 16
Official Description (provided by the hotel):
Situated on Dar es Salaam's South Beach, 5km from the Kigamboni Ferry, Kijiji Beach Resort is a convenient escape from the city. The resort offers an easily accessible beach paradise for family vacations, romantic getaways, and business travel. For visitors to Tanzania's main tourist attractions including Kilimanjaro, The Serengeti, and Zanzibar, Kijiji Beach Resort makes an ideal Dar es Salaam hotel to kick-off or wind-down your travels. Set amongst lush, tropical gardens, the resort leads onto the white sandy beaches of the Indian Ocean. The resort is highlighted by our custom-built swimming pool. The unique pool design, with gentle curves, a waterfall, and both built-in and surrounding plants, invites fun and relaxation both in the water and poolside. Kijiji Beach Resort is equipped with an open-air, thatched-roof restaurant and fully-stocked bar which overlook our gardens and private beach. The resort of 16 rooms is comprised of cottages, bandas, and cabin rooms Kijiji Beach Resort'small size, unique amongst Dar es Salaam hotels and beach resorts, offers guests both a fun and intimate experience. Owned and operated by Swiss-Tanzanian couple Jacob and Franciana, the resort aims to provide all guests a welcoming Tanzanian beach getaway, be it for a night or a month. ... more   less 
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