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“Beautiful place , poor food”

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DoubleTree by Hilton Dar es Salaam-Oysterbay
Ranked #5 of 96 Hotels in Dar es Salaam
Certificate of Excellence
Reviewed June 30, 2014

Enjoyed my stay at the Doubletree (on average though!).The were rooms were good, clean, and i had an excellent view to the sea.I liked the room setup, with a working station and a rotating TV Set, in case work gets boring :).However, the Wolrd cup spoiled my nights, too much noise from the boisterous fans on the other side of the hotel where there was an outside setup! Also, conferencing facilities were extremely poor!

Room Tip: ask for a room with a view overlooking the ocean!
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  • Stayed: June 2014, traveled on business
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1  Thank 1,234,432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian M, General Manager at DoubleTree by Hilton Dar es Salaam-Oysterbay, responded to this reviewResponded July 10, 2014

Thank you for choosing to stay at DoubleTree by Hilton -Oyster Bay, your comments is a valuable part of our commitment to continually review and improve our services. We are delighted that, overall you enjoyed your stay with us, and will share your comments about our restaurant with our Executive Chef, we hope to see you again and look forward to welcome you back on your next visit to Dar es Salaam.

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534 - 540 of 869 reviews

Reviewed June 30, 2014

I am not staying at Double Tree but I have eaten in their restaurant and it was a disappointing experience. There was cutlery/glasses missing off the table and when we asked staff for more they just took it from nearby tables which rather defeats the object for the next guest! No food was topped up so for a breakfast sitting, as an example-there was no fresh fruit left.

We were given coffee that was cold, although the waiter understood this it took him far too long to bring hot coffee back to the table. The hotels best asset is their warm, cheerful staff. However I do feel that they lack training in customer service skills- that directive needs to come from the management. I suggest that they do some joint training with the staff from Sea Cliff, who have excellent customer service skills.

  • Stayed: June 2014, traveled as a couple
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Thank alluringsent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian M, General Manager at DoubleTree by Hilton Dar es Salaam-Oysterbay, responded to this reviewResponded July 10, 2014

Thank you for choosing DoubleTree by Hilton -Oyster Bay, your comments is a valuable part of our commitment to continually review and improve our services. We are disappointed that we did not meet your expectations on this occasion, and apologize for the lack of service, I was happy to have the opportunity to chat to you regarding this problem and we hope to see you again and look forward to welcome you back in the future.

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Reviewed June 30, 2014

I stayed at double tree for a business conference and i must admit i really liked the service, the staff were friendly, the food was somewhat better than most hotels in dar es sallam and the rooms were awesome, big spacious and tastefully furnished, their gym was pretty decent too. the hotel offers an awesome view of the oyster bay, it is close to the cape town fish market where one can find nice sea food. Be warned though that when they are hosting an event over the weekend hen it can a bit noisy.

Room Tip: Rooms on the south side are quieter
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  • Stayed: June 2014, traveled on business
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Thank Joshu07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian M, General Manager at DoubleTree by Hilton Dar es Salaam-Oysterbay, responded to this reviewResponded July 10, 2014

Thank you for choosing to stay at DoubleTree by Hilton -Oyster Bay, your comments are a valuable part of our commitment to continually review and improve our services. We are delighted that, overall you enjoyed your stay with us, we hope to see you again and look forward to welcome you back on your next visit to Dar es Salaam.

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Reviewed June 29, 2014

My wife and I stayed at the Double Tree Hilton in June.
We were visiting family in Dar, meeting business clients and conducting business as well as holidaying.
For these purposes the hotel was excellent.
Great location being sufficiently close for some great Mishkaki joints as well as Slipway and Cape town Fish Market. And it's always reassuring to be close to an AMI hospital when in Africa.
The rooms are spacious,clean and well kept. As good as any 4* business hotels in London.
The staff are probably the friendliest, most helpful and charming in the world.
The breakfasts are great, with a wide selection of fresh food that was well prepared and presented. The omelettes, bespoke made to order, were a delight. I haven't enjoyed a freshly made omelette so much since I last breakfasted on an Arnold Bennett at the Savoy in London.
Our room directly overlooked the terrace and the World Cup games were neither excessively loud nor did they interrupt our sleep, even with our windows fully open. Even my wife enjoyed the extra atmosphere the screenings of World Cup games provided. I suggest anyone who found the noise excessive stay in the Millennium at Stamford Bridge when Chelsea are playing Man Utd, Liverpool, Arsenal or indeed any home game.
The gardens are relaxing and well kept and the pool most pleasant.
Any hotel is a compromise, (even Clariges). That said the Double Tree was excellent for a business traveller looking for a great location outside of the immediate claustrophobia of central Dar, which central Dar drives me nuts. It is close enough to everywhere one needs and has terrific views, ambience and superlative staff. Great place to relax in and explore from.
A hugely enjoyable stay.

Room Tip: Rooms on the Bay side enjoy great views.
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  • Stayed: June 2014, traveled on business
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1  Thank Garry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian M, General Manager at DoubleTree by Hilton Dar es Salaam-Oysterbay, responded to this reviewResponded July 10, 2014

Thank you for choosing to stay at DoubleTree by Hilton -Oyster Bay, your comments are a valuable part of our commitment to continually review and improve our services. We are delighted that, overall you enjoyed your stay with us, and thank you for your encouraging comments, we hope to see you again and look forward to welcome you back on your next visit to Dar es Salaam.

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Reviewed June 26, 2014

Sorry, but this is not going to be a riveting review. it's a decent hotel and there's really not a lot one can say.

Pros:
Nice terrace overlooking the water
Friendly reception staff
One of the housekeeping staff worked very hard to find my missing laundry
Spacious room

Cons:
Food service (in the outside eating area) is appalling, below what one would expect
Colleagues complained about excessive noise in the back rooms
Fitness centre had a few decent running machines but don't attempt to use free weights if there's more than 1 person in there - could be dangerous!

Room Tip: Probably best to be in front part of hotel or risk being kept awake by anyone partying at the outdoo...
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  • Stayed: June 2014, traveled on business
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Thank PJ F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian M, General Manager at DoubleTree by Hilton Dar es Salaam-Oysterbay, responded to this reviewResponded July 10, 2014

Thank you for choosing to stay at DoubleTree by Hilton -Oyster Bay, your comments are a valuable part of our commitment to continually review and improve our services. We are disappointed that we did not meet all your expectations during this visit, but have taken actions regarding your comments, sadly we can do nothing about the size of the fitness centre at the current time, but hope that we will see you again and look forward to welcome you back on your next visit to Dar es Salaam.

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Reviewed June 25, 2014

Nice staff - garbage food and zero honors points credited, better option is the sea cliff or Hyatt ! An full hotel and an empty restaurant should really be addressed

Where are my points double tree - not really what I expected as a hilton diamond member

  • Stayed: June 2014, traveled on business
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Thank AJM240471
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2014

Deafened nightly by the over zealous World Cup outdoor set up ridiculous noise levels! Staff friendly food is quite frankly awful! Perhaps 4 tables occupied for dinner at peak times! Everyone either going to slipway, Cape Town fish or the sea cliff. Rooms are good! Bar is pretty basic! And the the least said about the hotel ignored prostitutes the better. Not what is expected from the Hilton.

I am a hilton diamond member who only put up with this for they points and guess what ?.... A big fat zero points credited. Keep away sea cliff of Hyatt for this traveller next time

  • Stayed: June 2014, traveled on business
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Thank Alanmulligan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian M, General Manager at DoubleTree by Hilton Dar es Salaam-Oysterbay, responded to this reviewResponded July 10, 2014

Thank you for choosing to stay at DoubleTree by Hilton -Oyster Bay, your comments are a valuable part of our commitment to continually review and improve our services, we have communicated separatley regarding your points, and have taken note of your comments, we sincerely apologize for the inconvenience but we do hope to see you again, and have solved your points problem going forward with your travel agent, and we look forward to welcome you back on your next visit to Dar es Salaam.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Dar es Salaam-Oysterbay

Address: Slipway Road Msasani Peninsular, Dar es Salaam, Tanzania
Phone Number:
Location: Tanzania > Dar Es Salaam Region > Dar es Salaam
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Dar es Salaam
#4 Luxury Hotel in Dar es Salaam
#9 Business Hotel in Dar es Salaam
Price Range: $166 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Dar es Salaam-Oysterbay 4*
Number of rooms: 149
Official Description (provided by the hotel):
Highlights •Located 4.3 Miles from the City Center •Oceanfront property with bay views •Swimming pool and jetty •Three onsite restaurants •5 Meeting Rooms .What to do around here Select the DoubleTree by Hilton Hotel - Dar es Salaam and be close to shops, restaurants and boating. Our hotel offers beautiful bay views and tropical, lush gardens. Enjoy staying in the most affluent area of Dar es Salaam when choosing our hotel. We are within walking distance of restaurants, shops and clubs. Spend a day on the beach. Go snorkeling, fishing and diving. Tee off at the Gymkhana Golf Course, only three miles away from the hotel. Take a 20-minute flight to Mikumi Wildlife Reserve. Visit the Dar es Salaam Yacht Club and go sailing. Visit the Slipway Arts and Crafts Center only two minutes away from the hotel. This popular recreation area offers bookshops, open-air restaurants and pubs. Be sure to visit the Village Museum, Sea Cliff Village and Shoppers Plaza. ... more   less 
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Also Known As:
Doubletree By Hilton Dar Es Salaam-Oysterbay Hotel Dar Es Salaam

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