I hate giving negative reviews, especially about places that are so dear to me like Hilton. While I don't mind overlooking some small glitches like the lack of basic housekeeping essentials like turndown and wet slippery bathroom floor, which was actually very dangerous owing that my wife is six pregnant, I can't stand the hotel's dishonest and misinformation that they use to make some extra cash from their customers. It all started when I realized that they have some Christmas deals running from Dec 25th to Dec 31st that prompted me to convince my wife to celebrate our anniversary a week early than the due date so that we can use this offer. Because the deal seemed too good to be true, I decided to drop in and verify as well as book in person. The deal included room, breakfast and lunch for a lower rate than the normal rates, which I also verified during our check in. We really enjoyed our stay and we tried to make every moment count. Most of the services were up to the Hilton standards. Our only nightmare came on our check out when the bill came out and all lunches were included. At first we thought it was an oversight but it became clear that it was not when they admitted that they had misinformed us about the inclusion of lunch and that they were sorry but we must pay. What is even worse is that they had confirmed to us that lunch is included in the deal prior to our check in through three different people: reservation, check in and at the restaurant. Anyways, because we didn't want to ruin our morning we decided that we would pay but we would first like to talk to the manager on duty to express our disappointment. To our shock we were told that all the managers were on holiday and there was nobody in charge. Since I didn't want to raise my voice like one of the customers that was at the desk complaining about something else I decided to pay and leave feeling defeated and cheated. I don't know what will convince me to go back to double tree or even recommend anybody to go there.
- Official Description (provided by the hotel):
- Highlights •Located 4.3 Miles from the City Center •Oceanfront property with bay views •Swimming pool and jetty •Three onsite restaurants •5 Meeting Rooms .What to do around here Select the DoubleTree by Hilton Hotel - Dar es Salaam and be close to shops, restaurants and boating. Our hotel offers beautiful bay views and tropical, lush gardens. Enjoy staying in the most affluent area of Dar es Salaam when choosing our hotel. We are within walking distance of restaurants, shops and clubs. Spend a day on the beach. Go snorkeling, fishing and diving. Tee off at the Gymkhana Golf Course, only three miles away from the hotel. Take a 20-minute flight to Mikumi Wildlife Reserve. Visit the Dar es Salaam Yacht Club and go sailing. Visit the Slipway Arts and Crafts Center only two minutes away from the hotel. This popular recreation area offers bookshops, open-air restaurants and pubs. Be sure to visit the Village Museum, Sea Cliff Village and Shoppers Plaza. ... more less
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- Also Known As:
- Doubletree By Hilton Dar Es Salaam-Oysterbay Hotel Dar Es Salaam