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“Nice hotel, unprofessional high-pressure sales tactics”
Review of El Minzah Hotel

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El Minzah Hotel
Ranked #8 of 44 Hotels in Tangier
Reviewed September 13, 2012

When we arrived at El Minzah, our room was not yet clean. So, the staff recommended we take a walking tour with a tour guide. At first, the tour was nice: he took us around the Medina and we went to lunch at a very nice, although expensive, restaurant. After walking around a bit, we were taken into a carpet shop.

The owner took us up the roof to show us his view, gave us mint tea, took pictures of us--then started pushing his carpets on us. The rest of our "tour" consisted of going around to various other shops where we were pressured into buying things we did not want and had never asked to see. It ended soon after it became apparent we wouldn't be shelling out any more money, but the guide then tried to pressure us into taking another tour the next day.

I have some experience traveling in Africa and the Middle East and never before have I had a tour guide put me in such a situation. On the contrary, all my previous guides had always warned me if someone was trying to rip me off and had told me how to protect myself. I have never had a tour that consisted of being taken to a shop and goaded into spending hundreds of dollars on carpets.

I thought the guide/hotel's behavior was unprofessional and broke the bond of trust I've come to expect in those situations, and it cast a shadow over our stay at El Minzah.

By all means, stay at El Minzah: the rooms are clean and comfortable, the pool is nice, and the hotel is very pretty. But avoid the guided tour: or at the very least, remember that the guide is NOT on your side.

  • Stayed: August 2012, traveled as a couple
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1  Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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271 - 277 of 734 reviews

Reviewed September 12, 2012

Nice Hotel, but the ifacilities are not updated.
Nice service
Very nice building, but withlack of maintainance and cleaness
The SPA has nice service but the noise of the city invades it so it make difficulto to feel relax
The maasage is of high quality but it does not take care of certain details to respct intimidity of the client

  • Stayed: September 2012, traveled as a couple
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Thank ezini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2012 via mobile

We thought we would treat ourselves to lunch at this so called 5 star hotel as a special treat as a lot of the restaurants were closed in Tangier due to Ramadan. The restaurant claims to be a gastronomique restaurant that's frequented by celebrities etc and so we thought it must be good. It wasnt! The service was indifferent and we waited fourty minutes for our lunch and when it arrive it was cold and soggy. It was inedible. We complained to a disinterested waiter who said 'the management don't care and it wasn't really his problem'. I don't recommend this restaurant - its very expensive and disappointing.

  • Stayed: August 2012
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5  Thank d_hay1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2012

Didnt stay here, but ate a great meal in the courtyard. Excellent staff, first class food of a wide variety (both Moroccan and western) and an exceptional wine list, not surprising their very cosy wine bar on the premises.

  • Stayed: August 2012, traveled as a couple
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Thank Christian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2012

This hotel is an experience that should appeal to people with an appreciation for the early-to-mid-20th century. It dates from the early 30s, and still retains much of the charm of that period. For fans of this period, it proves very rewarding. For those expecting a hotel judged in contemporary terms, it is likely to be a little bit of a disappointment. If you want that you should perhaps go to a sleek modern one. The charms of this hotel are the view across the pool to the early 20th century buildings of the city, the nooks and crannies with little vintage sitting areas, the fact that there is a rather underwhelming fountain on the third floor, the after breakfast stroll through the remnants of a once obviously much-loved garden (down the stairs by the pool or across the unfortunate parking lot below the dining room), etc.... Probably there are not so many hotels like this left, and it's hard to say how much longer this one will remain.

PS The waiters in the restaurant will be nicer if you speak French. The barkeeps by the pool are kids with good English, at least in my experience.

  • Stayed: July 2012, traveled with family
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Thank Kowloonie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2012

I think the Hotel has definitely the potential to be a real 5 star, but for that they need to do major upgrade and re-train their staff. At the moment it is trying to live of its legacy periods of 50's and 60s glamour times which does work for us. I don't care how many important people staid there in the past. Important is to maintain the 5 Star status and not live of its past. But of course the price would be much higher.

The Hotel is located in a very good location. The rooms are specious and quite. If you book a room in the 2nd floor with sea view you get a huge trace with it. The Breakfast is good with lots of options.

  • Stayed: June 2012, traveled as a couple
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Thank jakdosay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2012

Initially this was a clean, charming if ever so slightly tacky hotel experience. But a few issues have left me extremely displeased with the hotel's conduct. A five star is not only pushing it but an outright misrepresentation. Staying at a five star hotel was meant to be a treat but we were looked upon as an anomaly to usual customer expectations and indeed made to feel slightly unwelcome being young and English no matter how polite and civil we tried to be. In one of many examples we took a taxi to the airport provided by the hotel having been told two different fares, and could sense the guilt being laid upon us having not paid over the agreed amount as a tip. This was after checking out with uncooperative staff who were not willing to even check with management whether we were allowed our entitled concession through booking with another company as they 'only show us the room!'.
The desk staff were often stony faced and unfriendly, taking a tone of annoyance at simple questions, and that was when they understood us! I don't go away expecting Queens English, but I expect better standards of communication in an internationally renowned hotel which plasters its leaflets with English speaking stars who have stayed.
It seemed to me a strict hierarchy with the poor guys dressed up like servants of the past being barked at by higher-up management. Underneath the veneer of colonial pomp was an undercurrent of inconsistency in how to behave with their predominantly European or English speaking custom, being often short in response or incomprehensible.
This having been said some of the staff were exceptionally friendly and helpful, as if to make up for the bluntness of others. As would be expected for an apparently five star hotel the food was great; however one night we were served what appeared to be and tasted like tinned ravioli - maybe due to having a 'no refusal' policy to orders, the pressure obviously required a result whatever the cost. On the same night we saw a Jekyll and Hyde display that was played out with a distracted, rude and forgetful barman, letting a very professional waiter do the aspects of his job that he was neglecting in an exceptionally unprofessional manner.
I would hope El Minzah read this, but I am fully aware that the management's English isn't as good as the bell boys and waiters having not acknowledged in any way shape or form that we had been charged twice for one night despite repeated protestations on the discovery. A month of no response and the third party booking agent chasing them up for another month led to El Minzah being taken off their website for their disgustingly neglectful conduct.
With this final error I can honestly not recommend this hotel to anyone.

  • Stayed: May 2012, traveled as a couple
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9  Thank tom r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Minzah Hotel

Address: 85 rue de la Liberte, Tangier 90000, Morocco
Location: Morocco > Tangier-Tetouan Region > Tangier
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Swimming Pool
Hotel Style:
#2 Spa Hotel in Tangier
#2 On the Beach Hotel in Tangier
Price Range: $99 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — El Minzah Hotel 3*
Number of rooms: 140
Official Description (provided by the hotel):
Traditional Moorish Hotel situated in heart of town, overlooking the Strait of Gibraltar. ... more   less 
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Also Known As:
El Minzah Tangier
Hotel El Minzah

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