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“A great place to stay”

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Le Diwan Rabat - MGallery Collection
Ranked #2 of 42 Hotels in Rabat
Certificate of Excellence
Jackson, Mississippi
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“A great place to stay”
4 of 5 bubbles Reviewed November 26, 2012

I made my reservation through American express and there was a slight mishap. However, the management team resolved the registration conflict and the stay was great. The hotel is conveniently located. The room was comfortable for 2. All facilities were great and the internet was always working. I would stay again.

Room Tip: Higher floor was less noisy
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Satisfied601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noury S, Directeur général at Le Diwan Rabat - MGallery Collection, responded to this review, December 28, 2012
Google Translation
Cher(e) Client (e)

Mon équipe et moi avons appréciés vos aimables commentaires, et nous sommes heureux d’avoir contribués à la réussite de votre séjour. Nous nous réjouissons à vous accueillir de nouveau au Diwan Rabat M'Gallery Collection .

Cordialement
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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717 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • English first
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English first
Zagreb
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed November 26, 2012

Free bottled water every day. In the afternoon you will get some nice small chocolate. Room service is very nice and fast. Everything is clean. Last week they organize some evening party with french wine and finger food, also with some local band. Vocal was very good, performing some jazz and rock songs. Last time I had some issues with internet, but now WiFi works fine, no more old problems. Internet speed has not a same speed in all rooms. Every morning you can enjoy some nice breakfast which is looks and taste in very French way - baguette, croissant ... but also some Moroccan pancakes. After breakfast you can a small nap or have some short conversation in huge diwans :)
Maybe for some people breakfast area run too slow, but this is very nice way for me, just to have some long breakfast before going to the office.
Also this time I have a very good sleep ... no AC noise at all.
Reception service is very good and pleasant.
Restaurant food and wine is also very nice - mostly French, Italian and Moroccan.
Not too much to say negative about this hotel, especially if compare it to some similarly priced.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zmgoldy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noury S, Directeur général at Le Diwan Rabat - MGallery Collection, responded to this review, December 28, 2012
Dear Guest,

We very much appreciate your comments regarding your stay at the MGallery Rabat Diwan. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
139 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed November 21, 2012

Love this hotel. It was on my prepackaged tour so it was a pleasant surprise. Very nice comfortable room to western business traveller luxury standards. Electronic key card entry into rooms. Restaurant in hotel has an absolutely delicious spaghetti bolognaise, but you can also try the Moroccan tagines here. I had the beef, and it was delicious, not too spicy at all. Hotel is walking distance (2-3 blocks directly out front door) to an underground yet open air plaza with several western style restaurants, and keep walking same direction to main street of Rabat, which is 2-3 more blocks. There you can find many stores, a cool mosque, main train station. You can catch the brand new European style metro right at the hotel. Strongly recommend getting a guide for a tour of the sites around Rabat, as they are spread out and not clustered in walking distance of each other. A day tour with a local tour company is also an option. There are Roman era ruins, Moroccan fortresses and palaces, royal tombs, mosques, an amazing cemetery to view. Rabat is perhaps the cleanest major city of all of Morocco that I saw, probably because it's the capital and they have many foreign embassies. Can't say anything on shopping here, save it for Marrakech which is a shopper's delight.

This hotel had wifi reachable in the rooms. Don't know about any pools or spas, didn't see any on offer. Buffet breakfast was passable, could have been better. I can recommend this hotel.

Room Tip: Recommend a room on an upper floor to get a good view of the city. The third floor where I was on h...
See more room tips
  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vlichadan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachid S, Directeur général at Le Diwan Rabat - MGallery Collection, responded to this review, November 24, 2012
Dear Guest,

We very much appreciate your comments regarding your stay at the MGallery Rabat Diwan. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
Level Contributor
87 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed November 20, 2012

The hotel is located in city center with easy access to all sights in town. The rooms are OK, but they smell bad. It was raining and water came under the door. I think thats why the rooms are smelly. Check-in and check-out were fast but the breakfast wasn't good. Items weren't fresh. The grapes I tried were dirty, had to clean them on napkins. Breakfast staff don't seem pleased to be there. I would find some place else to stay.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paulista1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachid S, Directeur général at Le Diwan Rabat - MGallery Collection, responded to this review, November 20, 2012
Dear Guest,

Thank you for taking the time to tell us about your experience at the MGallery Rabat Diwan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At M Gallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redding, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 15, 2012

This hotel was set up by Gate 1 Travel and they made a great choice with this hotel. We had a great stay at this hotel, it was clean, well equiped and the service was exceptional. The food in the dinningroom was exceptional and the wine from the area was one of the best of our trip. Really enjoyed our stay here.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gnomite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachid S, Directeur général at Le Diwan Rabat - MGallery Collection, responded to this review, November 20, 2012
Google Translation
Madame/ Monsieur ,

Nous vous remercions pour vos commentaires suite à votre séjour à MGallery Rabat Diwan.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
2 reviews
4 of 5 bubbles Reviewed November 12, 2012

Overall, I this is a good hotel in Rabat. The drawback is that there is no exercise room. There is wifi. The food is good. The hotel is located on a busy intersection close to the light rail line. Gettting a taxi is easy here.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachid S, Directeur général at Le Diwan Rabat - MGallery Collection, responded to this review, November 20, 2012
Google Translation
Madame/ Monsieur ,

Nous vous remercions pour vos commentaires suite à votre séjour à MGallery Rabat Diwan.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wharton, New Jersey
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed October 30, 2012

I stayed here as part of a group tour. The hotel was nice. Decided to have dinner at the restaurant after reading reviews on tripadvisor. The food was very good and the manager made an extra effort to find a wine that my roommate and I liked. The included breakfast was decent. I would have given this hotel 4 stars if not for the smell of mildew in our room. It really took away from the niceness of the hotel. A few other people in our group also had rooms that had a mildew smell. One other negative was that there was no wireless. Since I have a very sensitive nose I would not stay here again. The smell didn't seem to bother my roommate as much.

Stayed October 2012, traveled with friends
Helpful?
Thank DBrownCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noury S, Directeur général at Le Diwan Rabat - MGallery Collection, responded to this review, March 18, 2013
Dear Guest ,

Thanks for leaving your thoughts here. The team and I are glad that you enjoyed

your stay, and we’ve taken note of your comments. Rest assured we will address

them.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Diwan Rabat - MGallery Collection

Property: Le Diwan Rabat - MGallery Collection
Address: Place de l'Unite Africaine, Rabat 10005, Morocco
Location: Morocco > Rabat-Sale-Zemmour-Zaer Region > Rabat
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Spa Wheelchair access
Hotel Style:
#1 Spa Hotel in Rabat
#2 Luxury Hotel in Rabat
#4 Romantic Hotel in Rabat
#6 Business Hotel in Rabat
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Le Diwan Rabat - MGallery Collection 4*
Number of rooms: 94
Official Description (provided by the hotel):
Considered the most regal of all the imperial cities, Rabat combines traditional culture with contemporary politics. Here, relics of the world's largest mausoleum rub shoulders with contemporary skyscrapers. Behind its sleek, glass façade, the Sofitel Diwan is designed with sublime refinement and elegant nuances. Conveniently located in the heart of downtown, just minutes from the airport and the incomparable Dar Es-Salaam golf course, this luxury hotel is ideal for both business and leisure. ... more   less 
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Also Known As:
Le Diwan Rabat Hotel Rabat
Sofitel Rabat
Accor Diwan Rabat
Rabat Sofitel

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