Firstly, the riad looks exactly like the photographs! We were collected from the airport and given a warm welcome by Aziz who arranged a taxi into the square for us on our first night. He walked us into the square the following day and gave us a tour which was really helpful.
The riad is not in the centre but either a 25 minute walk (mostly through the souks so you can do your shopping on the way) or a 10 minute taxi ride away. Once you know your way it is quite easy and a bit of an adventure. It takes 2 minutes to walk to Bab Kachiche and there are plenty of taxis there. Don't pay more than 20 dirham for the journey. It never cost us more than that even at 3am!
If you want an authentic experience then this is the right place to stay. The area is such a contrast from the touristy square and a nice break from it too.
Our room was wonderful and was cleaned and tidied every day. The food was also great. The roof terrace was a lovely place to chill out in the evening.
It was our first time in Marrakech and it was a culture shock. Read a guide book before you go! More