My husband and I stayed at Anayela for our honeymoon. In summary, we enjoyed our stay, but in retrospect, we would likely stay elsewhere on our next trip to Marrakech. The high points: The hotel is beautiful and the story of the young woman who is the namesake of the hotel is enchanting and the theme is carried out very tastefully through the riad. It really is a nice quiet and serene oasis in the busy medina. The hotel is impeccably decorated and we found lots of great ideas that I would love to replicate in our home some day. The hotel staff was incredibly nice. I was sick for much of our stay there due to common food borne illness acquired while traveling and i am very glad that happened at a nice place that i didn't mind hanging out in for long stretches of the day!
The lower points: the hotel is very expensive and i'm not convinced we got the value for the price. We received great service at lower price point hotels during our time in Morocco. We had dinner at the hotel our first night on the roof top. the dinner service was beautiful and the food portions were large, however, the food was a little bland and I actually got sick for the first time the next day after eating at many a less elite and clean establishment throughout the country on our trip. Also, they were unable to accommodate different food choices for dinner. If they were making beef and you didn't eat beef, you had to go out to dinner because they only planned for one meal a day and you had to tell them you were eating there very early in the day, so there was not much room for change of plans. Also, the food at the hotel was very expensive. The staff was wonderful about bringing snacks for us (their snack included a large tray of breads, tasty cheeses, olives and sometimes a mixed salad), however, when we checked out we realized the "snack" cost 15 Euros a person. We read about other hotels that included a bit more in that price range (like free snacks and cocktails each day etc.). Also, we originally booked the honeymoon suite and we were switched to another suite upon arrival. The second suite was beautiful, but we originally booked the romantic suite because it was our honeymoon so that was a bit disappointing that that was done without much apology and there wasn't really anything extra done for our honeymoon as advertised. Also the staff was getting ready for the owners to visit and were very busy preparing for that, so that could have lead to less attentive service at some points than we expected when we booked the hotel. The hotel was supposed to help book a spa appointment and we didn't ever end up going nor did we hear from the hotel about whether we were able to get an appointment. They did book dinner reservations and a taxi for us one night and that was great. The services was spotty but when they executed things for the most part they did them well. The hotel does not sit in the most fancy area of the medina which we liked, but with the price tag equivalent or higher than riads in the more posh area in case that is something that you are factoring into your riad selection.
- Official Description (provided by the hotel):
- The AnaYela is a small 300 year old palace in the heart of the medina of Marrakech. The real sensation of the Anayela is its unique atmosphere and its extraordinary architecture. Real new luxury - special experiences for special guests. The Anayela has 3 rooms and 2 suites - each with a different design and all the services and comfort you need. ... more less
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- Also Known As:
- Anayela Hotel Marrakech