The Riad was one of the most pleasant hotels I've ever stayed in, balancing Moroccan tradition with creature comforts and holiday luxury. It's not a large hotel; it's a bit like a French auberge, with a homey feel where everyone can wander around to their heart's content, have a chat with the staff, whilst still receiving the best treatment.
Our entire holiday got off to a bumpy start with British Airways losing all of our baggage, and the hotel staff diligently rang up every day to speak to BA authorities who responded more amenably to native Arabic speakers, and offered up the hotel shuttle service who took us to the airport to check on the status of our bags at least twice a day until we left Marrakech. The hotel is located in a quiet developing district which is a relief from the tourist traps of the Medina and the New Town, which are only 5 mins away by taxi. (The hotel has a twice a day free shuttle service, just after breakfast and lunch). There's a carrefour around the back, with supermarkets for supplies and many many restaurants to suit every taste. The hotel restaurant was closed during the refurbishments, but there are loads of hotels, restaurants, fast food chains and clubs around, so that's not an issue at all. The work taking place at the hotel had absolutely no impact on us.
The rooms are lovely, with gorgeous four-posters, stunning Moroccan furniture and air conditioning. The showers are powerful, and the rooms are cleaned every day. There's a roof-top pool where you can have breakfast and relax.
The staff was exceptional. The lovely receptionists, the taxi driver and all the other employees went out of their way to ensure that our holiday went smoothly. They are aware of everyone's individual needs and always make it a point to stop and chat and ask after your day. They recommended the best places to visit, the best restaurants and even chatted to us about Moroccan politics and current affairs! The hotel arranged a wonderful trip to the Atlas Mountains for myself, my parents and my brother at a far better rate than external organisations. Other tourist locations like the Majorelle Gardens and the Palais Bahia are perfectly accessible.
Thank you to everyone at the Palais Soltan who made our trip to Marrakech so wonderful!
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- Also Known As:
- Palais Soltan Riad Hotel Marrakech
- Palais Soltan Riad And Spa
- Palais Soltan Marrakech