Me and my girlfriend had booked 2 weeks at the riad in August -unfortunately, we only lasted 4 days before requesting to be moved to another hotel.
The reasons were simple - being ramadan, the management had decided it was the ideal time to build a nightclub underneath the riad so half of it was like a building site; the restaurant attached to the hotel was also closed; and the barman at the pool bar was off for ramadan which resulted in drinks taking almost 20 minutes to arrive at the bar (despite us pretty much being the only people there). Unfortunately, with all the work going on, the hotel just wasn't what we paid for and we asked to move.
I have to say that the staff were an absolute pleasure - they did their best to try and improve our stay, and I almost felt bad for them when we moved, as it really wasn't their fault. The shuttle bus driver was a real help in recommending places for us to go in the city, and the receptionist and manager were very helpful. The room was also really well decorated and air conditioning was brilliant. The pool area looked nice, and the pool was clean but being so quiet it just lacked any type of atmosphere and obviously the pool bar service was terrible.
The breakfast is also appalling. Scabby cats are always meandering around where it's served so you never know what might have licked it, as it's served outside on the roof terrace.
i'd be interested in seeing how the place turns out when it's busy, but unfortunately maybe it was just a case of right place, wrong time?
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- Also Known As:
- Palais Soltan Riad And Spa
- Palais Soltan Riad Hotel Marrakech
- Palais Soltan Marrakech