My husband and I found Palais Soltan to be an adequate place to stay. The rooms are nicely cleaned as are the bathrooms. The air conditioner is very good. The tv has a good number of channels and there is a room safe and a fridge. There is a carefour (grocery) and a shopping plaza behind the building which was extremely convenient. The man who works the front desk seems to want to help you. I'm sure his french is very good, his english was passable. My husband met the owner and said that he speaks impeccable English and was very pleasant.
The "free" shuttle is quite confusing. We thought we took the "free" shuttle but ended up having to pay for it and our return shuttle never showed up so we grabbed a taxi.
We found the atmosphere on the roof to be very strange. It's kind of want-to-be clubby. The employees up there are not very interested in helping you (they're much more interested in their laptops/phones). We ate two meals up there and they were expensive but fine. The pool is nice. We heard the music in our room on several occasions (mainly when we had the a/c off) but we did not find it to be particularly bothersome.
Overall, I would recommend the place and I would also stay there again. They do seem to have a commitment to customer service. The location is not very good for getting into town. That is the only reason I can think of to not stay here. Additionally, we were taken ill on this trip in the last few days and the staff did ask us how we were feeling and the unfortunate (but extremely well tipped) cleaning people came up extra times to sort out the room.
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- Also Known As:
- Palais Soltan Riad And Spa
- Palais Soltan Riad Hotel Marrakech
- Palais Soltan Marrakech