Arrived at Riad around 7am from a long journey from Fes and was greeted with a smile by Aziz a staff member. He was great in providing a place to relax and provided blankets as the riad was fully occupied.
About an hour later another staff member arrived (Miriam). She stopped in front of me and glared as if we were intruders and were unwelcome. She then went on to raising her voice at Aziz, where you could see he was embarrassed by her outrage.
We later met the owner Michel who was welcoming and informed us our room would be available at 12pm which we were fine with.
We went for a walk and returned to relax on the terrace.
At 12.30pm I asked Miriam when our room would be available with her replying in 2 hrs. She made it clear she was not in a hurry to have our room ready. We had to shower in a room that wasn't cleaned. We spoke to the owner later that afternoon who was concerned but replied its Moroccan culture which is not the case. He offered appetisers for the inconvenience but added he would appreciate it if we didnt review the Riad. Upon our departure the next morning, Miriam did not bother in thanking us for our stay and just glared. Apart from the location, there is not much to this Riad.
- Official Description (provided by the hotel):
- Au cœur de la Médina, laissez-vous séduire par le charme d'une Maison typiquement marocaine dans un quartier resté authentique.A deux pas des souks, de la place Jemaa-el-Fna et des principaux monuments, Michel et Eric vous accueillent dans cette ancienne demeure Marrakchie, transformée en Riad, qui mélange harmonieusement tradition millénaire et confort occidental.Quatre chambres et une suite s'ouvrent sur un patio ombragé, bercé par le rafraîchissant murmure d'une fontaine. Depuis la terrasse, vous surplombez les trésors de Marrakech. ... more less
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