Took a group of nine ladies friends for one week in October 2011 to Riad Aya... I initially chose it after my daughter's name...I had great hopes in it but I was very disappointed, and arm twisted... I contacted Sofie the --allegedly-- manageress who seemed at first to be very helpful and agreed to all my requests..i e like paying the outstanding balance once the group arrives and in their rooms--... I paid my First deposit-- worth £800 via a credit card.. Few weeks before we landed, I spotted a price discrepency on one of the internet site... I believe-- as any one would do-- I rang her to query the discrepency.. She was very rude, ubrupt, didn't listen, didn't seem to understand the question. then all in all she started blaming me for not being a travel agent, refused to give me my deposit back, and refused to even let my friends into their rooms before the full balance is paid...
I had to stay in the Riad for the week and bear her mood, she insisted on interfering in our programm trying to sell all the excursions, the trips, the restaurants, and even imposing herself to teach Belly dancing, eventhough she is not a qualified teacher. She even flogged a map of the city-- that anyone could get free from any other riad-- for 30dhs to one of the ladies.
I have travelled allover, I do understand the culture difference from one land to another... But I never come across any disappointing, shocking customer service similar to what Sophie offerd us.
The Very first day we were at the riad, in her office, sophie started shouting yelling at me, pointing her fingers to me, she had someone else with her in the office-- I think of a French origin-- who got introduced to me as--the owner-- This latter saw sophie and heard how she was speaking in a very obvious loud voice but was still supporting and defending her.. I was very shocked, I had no Choice but to adhere to them as I could n't get my deposit back... Two days after I found out that the French speaking man with her turned up to be her boyfriend.
If anyone wishing to use this riad pls be aware that you will have to buy what sophie offers. by sophie's price... She seems to be looking at her commission first before the guests needs...
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