We were looking forward to our "luxury" riad in marrakesh, but were very disappointed when we arrived. While the staff was pleasant, the upkeep on the riad was just poor. The heater was broken in our room so there was no heat.. The hot water would last about 1 minute at best. The lighting in the room was poor. And there was no way to take a shower without hot water, heat, and a handheld spray nozzle. Burnt out light bulbs were not able to be replaced in the hallways. And it is difficult with such small staff if they leave for an errand as the guests are unable to get into the riad. (We stood outside for about 20 minutes one day until we saw one of the staff walking down the alley.)
Again, pleasant staff, but that was it.
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