We booked 3 rooms. We had asked for 4-star accom. One room was superb.One was OK, but no TV and lots of noise outside the door, making sleeping difficult. But the third room was a hole - very small, spartan, A/C not working, noisy - 2-star at the most.
Obviously the tiad overboked and sold a rubbish room at full price. When we complained they were impolite. We left and went elsewhere. Lost our money of course.
This highlights the need for travellers to check with their booking agency that all rooms will be up to the desired standard.
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